Aire Serv Heating and Air Conditioning Vancouver

Wow! I cannot speak highly enough of Aire Serv! Our furnace when out just after Thanksgiving. With a pending ice storm in the future the team when above and beyond to work on a solution that not only best fit our family, but was installed expertly and timely. Jacob and Austin were at our home for 12+ hours making sure we had heat before the temps dropped 17 degrees. We had to change plans on routing, they were on the roof, in the attic, they were super heros. When it initially went out Dean was here the next day working through what happened and making sure we got the best bang for our buck. I could not recommend them more! Thank you to all at Aire Serve

Excellent communication and customer service. The technicians are on point. Dean worked with us and made the entire experience very easy. I definitely 100% recommend this company.

If you are looking for an honest, professional, and unbelievably kind company for your A/C service needs, I highly recommend Aire Serv Heating and Air Conditioning Vancouver! My air conditioner went out in 100+ degrees! Even though he was already booked, Dean came to my house to diagnose my problem. My unit needed to be replaced and instead of leaving me to swelter in the heat, he provided me with 2 floor air conditioning units until my air conditioner could be replaced. He also gave me information on how to keep my house as cool as possible until my air conditioner was installed! Thank you so much, Dean! Your thoughtfulness means the world to me! It is so refreshing to know there are still such kind and caring people in the world!

My Furnace went out in 32 degree weather & I called Dean as he had done work on it previously. Now my 27 year old Furnace needed to be replaced as it wasn’t repairable. Dean provided the information on a Lennox high efficiency Furnace & arranged for Jacob (Sr Tech/Ops Sup) along with Installers Humberto & Austin to get the New Lennox Furnace installed right away & the Central AC unit that is next to the Furnace! The AireServ Heating & Air Conditioning Company “Team” was wonderful to work with so Professional, Respectful, Efficient, Knowledgeable, & Caring they even provided Space Heaters to keep me warm during the install!

We came home from being out of town to find a 85 degree home and a non-functioning AC unit. I made several calls in desperation to get some help. Dean from Airserv got back to quickly and was even able to come out within the following 2 hours on Sunday evening. Dean bent over backwards for us. He was extremely explanatory and kind. Dean diagnosed the problem but did not have all of the parts. Dean gave us all the information we needed to get the problem resolved.
Dean continued the great customer even after the call had ended. I will definitely call again and will even schedule maintenance with them. Thanks again!
Geoff

I would highly recommend Aire Serv of Vancouver to anyone! I called initially when my AC went out and Dean came out the same day to diagnose the problem. My entire unit needed to be replaced, so at that point I started the process through my home warranty company as it was going to be a bigger fix then I was willing to pay out of pocket. Fast forward a month and a half later when I was still waiting on the home warranty company to get the unit replaced and had a terrible experience with the tech they sent out. I decided to call Dean back as he had been great to work with and was just going to pay for it to get done at this point rather than wait any longer. He was amazing, he came out same day to double check the unit again and got me on the books right away. He then called me the next day to discuss the units they had available to be put in right away and worked with me on finding one that would match what I could afford and would work for my house. It was a Friday night when he came by and he was able to get the AC unit installed that Wednesday. The tech that came out was also great and Dean even stopped by to check on the job part way through. Overall they did an amazing job and clearly care about their customers. I highly recommend Dean and his team for any of your heating/ac needs, you definitely will not be disappointed!

This company was amazing. I called them late in the evening because my sister who is recovering from cancer and going thru Chemo suddenly had her AC out due to a bad previous mechanic who ended up damaging her current unit requiring her to fully replace her AC. They showed up that night, diagnosed her problem, brought her temporary units until they could fully replace her unit and really worked with her to ensure she was comfortable until her new unit could be installed. I highly recommend this company, they are compassionate, responsive, and highly professional. I don’t know how she could have been comfortable thru her chemo without this very compassionate and caring company! Thank you so much for taking care of my sister!!

I was out of town this weekend and when I got back my AC wasn't working and we were having 90 degree weather. I called first thing Tuesday morning not expecting to get any one out same day, the receptionist was really helpful on the phone and they were able to send someone out that evening. Jacob the tech that came out was very thorough, and explained everything to me and was able to get me set up for a new unit early next week. I was also so thankful that he left to get a portable AC unit and helped get it set up in my room so myself and my dogs could be comfortable until the new unit is installed. I'm very happy with the service I received and would recommend this company to anyone needing heating or cooling assistance!

I don’t usually leave reviews or comments but I felt the need to go out of my way to leave a review from the HORRIBLE experience I had with the “owner” of this company.

I called this company on Saturday morning to schedule a maintenance service for a weekday.
After-hour receptionist answered the phone and relayed the message to a technician about a “maintenance service.” The receptionist said that someone from the company would be giving me a call in the afternoon.

A couple of hours passed and I received a call from a very rude and abrupt man.
The first thing he said was that they “only provide emergency services on weekends, so why are you calling on a weekend?” And that they “don’t service in the Beaverton area.”

First off, I called because the company website on google indicates that they’re open 24/7.
Secondly, I called to schedule maintenance for one of the weekdays, not for a weekend.

I apologized for calling on a weekend but he started to educate me on how doctors offices, dentists, and other services don’t work on weekends.
I told him that is not correct because many offices do open and provide services on weekends.

The point is that he was extremely rude when I only called to schedule a maintenance service and I confirmed (after what had happened) the call ticket mentioned “maintenance” so, if he was bothered about getting a non-emergency message on a weekend, I don’t understand why he couldn’t wait to call me on a weekday instead of calling me back and start educating me in a very rude demeanor.

After hanging up, I called to file a complaint about the rude and disrespectful customer service. Then, I got a call from the same person and he repeated the same thing in an even more abrupt manner and threatened me about calling law enforcement if I ever call that number again.

There’s more to the story but I will end it here for now.

After having our furnace go out during cold weather, we tried to get service from several sources. They couldn’t fit us into their schedule. Anytime soon. We were referred to Air Serb who recognized the emergency nature and scheduled us for the next day. The tech Justin aka Earl was punctual, professional and went the extra mile to install a new furnace. We are now relaxing in a warm home. They even were willing to come out after hours to go over The operation and features with us. Highly recommended and will use their services again.