Integrity Energy Systems

Difficult to find a company to work on hydronic heating system. This company and my technician Robert was very responsive, communicated well and discussed options before providing written quote.

We received a recommendation to use Integrity Energy Systems for installing AC in our home. Matt, the specialist who first visited, was extremely knowledgeable and kind. He answered all of our questions, and presented extras to us in a no-pressure fashion. The technicians who came onsite for the installation were consummate professionals, who again answered questions, were kind, and cleaned up after themselves. IES followed up after the installation to make sure everything was to our liking, and they are scheduling a follow up visit with Matt for inspection. I highly recommend their service.

Had them come out to fix gas fireplace not working. Had it working in minutes. Cleaned and serviced box and polite. Explained operating pointers and future maintenance. Found the original fire box not sealed correctly by original installer and corrected. Was a great experience would recommend them (him) Robert Hartnett the Service Technician for this for sure.

This review is long overdue.

Back in November of last year, during the week when the temperature had suddenly plummeted way down. My furnace had decided to die. It had been pumping cold air (even though the tempt had been dialed way up) pretty consistently for a few days. I didn’t realize that it was dead-dead until I got home late night on saturday. It was freezing. I went online and searched 24 hr HVAC fixers and Inegrity Energy Systems had popped up. I called their 24 hr emergency line and left a VM. With how late I had called and the current weather, I wasn’t expecting a call back till the next two days. To my surprise, I got a callback 20 min later from a service technician called Robert.

Robert was amazing. He’s the guy you want coming out to kick your furnace in gear. He’s a technician that mostly services South Seattle. He had just finished an appointment over in the Maple Valley area and was just about to call it a night and grab dinner when his boss sends him my VM. He calls me, tells me that he is happy to respond. He arrived way earlier than I thought he would, hopped off the car and dove right into figuring out what was wrong with furnace. Even though it was very late and I was his last minute last appointment of the day, he was very professional and thorough with his diagnostics of the furnace. He was also very patient with me hovering around him and asking him all sorts of questions about the furnace. I appreciated the fact that Robert was very upfront about prices and fixes and didn’t push. Turns out that my igniter was dead and the line was clogged. Robert replaced the igniter and did a complimentary line cleaning for me. He flicked the switch and bam, my furnace came back to life. With how old my furnace was, he suggested that I book another appointment for a furnace maintenance and kindly reminded me to book the maintenance appointment on a weekday, as weekends are double the price.

Robert is gold and Integrity is lucky to have such a great technician that goes above and beyond.

Today Robert came to fix our fireplace here at my apartments! He did great job, now our fireplace turns on right away and doesn’t take forever to start! Thank you Robert, you were professional and explained everything to us perfectly :)

I had a horrible experience using Integrity Energy Systems, LLC to have some radiant heating pipes replaced.

The Sales Manager said that the project would last 3-4 days. About after a week, the Project Manager said that he said it would take 7-10 days from the beginning. Four months later, everything has been wrapped up with this company.

The technicians sent to do the job were either new to the business or new to the company. After complaints that they were being messy, having water drip on my tenants furniture, insulation (fiberglass) dropping and being left on my tenants items in the garage, dust in the whole townhouse, they techs told my tenants that they should’ve covered things and just didn’t have time to get the plastic. I had called the Project Manager and after they learned he would be stopping by, they started telling the tenants that they knew they were going to get in trouble and that they don’t usually do residential work. Not only did the techs not ask if the drywall should be kept, they cut it so poorly that it cost about an extra $800 when the drywall company came in.

After the work was completed, I had emailed the company and asked that before they charge the 2nd half of the invoice, I would like to talk to someone. I finally get a phone call from the Project Manager in which we basically argued the whole call. He said he would talk to the co-owners on the company about my dissatisfaction. It took over two weeks for me to get an email from Inside Operations Manager. She emails me, requesting that I email her back within 35 minutes of when the email was sent. After emailing her back the next morning, it took another TWO WEEKS to get a response.

Complete lack of professionalism.

This Operations Manager looked me up on Facebook and commented on how we had mutual friends. She let me know that “ a background in mortgage lending” she looked up where I lived and that we lived only minutes away from each other.

During a few of the conversations that I have had with this Manager and the PM, they put blame on me for the things that happened /went wrong. They said as a landlord, I should have been there throughout the project and tenants should never be involved. I have worked with many contractors, painters, cleaning companies, etc and have NEVER had so many issues with a company.

When she tells me she has “done her research” I feel more like she has been completely invasive in looking up information that (although public information) has absolutely NOTHING to do with her or the completion of this transaction that has taken over two months to finalize. I do not recommend Integrity Energy Systems, LLC to anybody.

These guys didn't respond to multiple requests for a quote. I had to chase them down by phone to schedule an appointment. Taylor came out and seemed great. Very knowledgable and helpful. Said he'd follow up in a week with a quote. Never did. I called and left a message with his office. Never had the courtesy of a reply. Total waste of my time. I run a small business too. But I'm never too busy to be a courteous professional and respond to customers. It takes five minutes to call someone back or to send an e-mail saying that you can't take on additional business or that you'll be delayed in responding. That's far better than never responding or promising to follow up and just never doing it. I had been fully prepared to move forward with them but it has been weeks now and they never got back to me by any means. What a sub par way to do business. Trying to hire Integrity Energy Systems was a waste of my time.

We were referred to them by a friend who is an engineer. Extremely reliable and competent; they live up to their name in quality and efficiency of customer service and understand customers' needs. Outstanding preventive maintenance strategy to minimize long-term cost and maximize equipment performance. Responsive when service is needed. They stand solidly behind the products they sell.

Not good. Tried to get them to fix a leaking air intake line they had misinstalled. They eventually fixed it but first tried to upsell me a bunch of unnecessary stuff for my furnace. They took money for an air filter but didn't install it until I gave them 2 reminder calls. Look elsewhere for an heating contractor.

Working with Tylor first and with Joolie and is crew was a really enjoyable experience. affordable and on point with the project. if you are planning to install ductless system don t hire anyone until you talked to this guys,