Integrity Energy Systems

I highly recommend Integrity Energy Systems and will use them again. Robert, my service technician, resolved my issue and was prompt, thorough, efficient, friendly, and extremely competent.

After purchasing a condo and turning on the mini split unit's AC function for the first time since the closing inspection, the AC worked fine until the mini split started leaking water down the wall and onto the floor about 12 hours later. Good thing I caught it when I did. I called Integrity Energy Systems on the recommendation of my HOA president. It was a good recommendation!

Integrity was able to schedule a diagnostic for the same week. My service technician was Robert, and he quickly identified the root cause - a faulty water pump motor caused by dust/grime buildup due to the lack of filter cleanings or full unit servicing. My condo is a loft, and the mini split is mounted about 11 feet up a wall, so Robert happily used my ladder to reach and work on the unit.

After my consent, Robert completed a dismantle and deep clean of the unit to get it back into pristine condition and recommended (without being an overbearing salesman) several part upgrades for both the roof unit and the condo mini split, including the water pump motor replacement, to improve efficiency, prolong the lifespan of the system, and avoid catastrophe. I was able to schedule a return visit days later to get the new parts installed, and the unit is working great.

I happily signed up for Integrity's yearly maintenance program, and I'll try to be better than the last owner when it comes to cleaning the filters regularly.

The rep came out to the house to do the regular maintenance on the AC and thankfully before the hot weather rolled in. Also, the concrete slab underneath the AC unit was sort of sinking into the ground, so they came out to level it. Thank you for all your attention to keeping our units working effectively.

All the folks at Integrity were awesome to work with. They know what they are doing. They are thoughtful and creative when installing and figuring out solutions to unforeseen challenges. We love our heat pump and are thrilled to have a/c as well. The air filters help a lot when the fire smoke comes in during the summer. And their office staff were kind, responsive, and super helpful with all questions. I recommend them whenever I can.

If you have issues with your HVAC system, you definitely have to reach out to Integrity Energy Systems.
They are very professional and on time and they do a very good job!

Great service from the moment I called until the moment they left with y home feeling ice cold! 100% would use again. Thanks Angela and Joe for taking such great care of my family.

Long story short, Robert was terrific. He totally understand my complicated heating system and readily agreed to orient me to the system as he performed his service. His service was efficient and comprehensive. He also installed a surge protector which, as he explained it, was a no brainer. We moved on to the maintenance agreement with its numerous benefits. He clearly loves his work and the company he works for. An altogether positive experience. I look forward to a lifetime relationship with Integrity Energy Systems. Thank you Robert and Integrity.

I had 4 gas fireplaces in my home receive services from Integrity. When I made the appointment, I made it very clear that 3 of the 4 where not working, they even asked me the make and model numbers so that they could throw in parts in case something needed to be fixed. I guess Integrity Energy Systems considered this a maintenance visit and not a diagnostic/"fix it" visit? I was never told a price up front for the cost of the services ($279/fireplace with the 4 fireplaces costing over $1200 with tax). When told the final price my jaw nearly hit the floor, there were no parts being installed - nothing extra besides a cleaning and a system check. To reiterate a "maintenance" is just a cleaning and system check. On one of fireplaces, before the technician (who was a really good person and easy to work with) left, I told him the pilot light went out. The technician stated that he would have someone contact me regarding getting that fixed (remember, I call Integrity to have the fireplaces "fixed" in the first place, not to get maintained), because it was already after 6pm. Now Integrity Energy Systems wants to charge an additional $400+ to come back out fix the pilot light. A game of bait and switch? Highway robbery? In my opinion, there are less expensive options to have this kind of work done and other businesses that have more INTEGRITY that you should hire to get your work completed. The Better Business Bureau will also be contacted. In my case; Integrity Energy Systems, didn't have much of their namesake when getting the work done that I needed. Find a different fireplace repair/maintenance company to do work with!

Integrity Energy Systems was a delight to work with! I used them for a regular mini split maintenance as well as an annual fire place maintenance. Scheduling was super easy and the office was great about giving me an accurate price quote. Not to mention everyone I interacted with was super friendly and knowledgeable! Day of I got a reminder text and email when the technician (Kyle) was on his way. Kyle was FANTASTIC! Really friendly, knowledgeable, and willing to walk me through the systems he was servicing (I am a first time home owner). He also left the work areas spotless and gave me a detailed review of the invoice and work involved. I will definitely use integrity Energy Systems going forward for all of my home system servicing needs!

IES installed my A/C in 2015, and I recently hired them to repair my system after it stopped working. I would not recommend IES, because they charged me significantly more than originally quoted to complete the repair, and added material costs after the job had begun at an extremely high markup (I believe over 600%). This led to the repair costing $4200+ instead of $2400 or less. Overall, I paid IES about $5275 for repair (under warranty), cleaning, and diagnostic.

In 2015, IES installed a Trane XR13 AC in my house for around $6100 and it came with a 10 year warranty on parts/compressor. The original work was mostly good, except their electrical subcontractor showed up a day late, when I was not there to coordinate, and completed the work in a substandard manner which I found out at a much later date was not to code (in the crawlspace hidden from view).

Last week, I called them to repair my AC unit. They were good at scheduling the work on a short turn around because I had concerns regarding 90 degree temperatures and my son was sick. I paid $275 for a diagnostic on Monday, which showed my compressor needed replaced. I was sent an invoice to replace the compressor for around $2400 and over the phone was told that this included everything and if the compressor could be warrantied that I may get some of the costs back from parts.

They scheduled the work to arrive between 12-4:30 on Wednesday and their techs arrived at around 4:00. After beginning the work at 5:30, past business hours, the tech advised me that they made a mistake and did not include 8.3 lbs of R-410A refrigerant that needed to be added at a cost of $265/lb first, $200/lb afterwards or over $1800 total. He also stated the compressor was not included in the original invoice, and therefore I would not get any cost savings under warranty from the original invoice. In addition, they pressured me into completing outdoor coil cleaning at a cost of $379 which I agreed to, but feel the price is extremely high for less than 1 hour of labor with the techs already onsite. I felt that I had no choice but to agree to the additional demands because of the 90 degree weather, my child's sickness, and now that it was past business hours, I couldn't compare any alternatives.

In my opinion, IES pricing is extremely high and greedy. When they made a 'mistake' on the invoice which I put a 50% down payment on for my repair, they did not budge from charging me an extremely high markup on R-410A (I estimate $30/lb cost to them, but added on cost to me $200 / lb). They also claimed the price quoted to me included the compressor, but then said it didn't, therefore allowing them to potentially double dip on the compressor costs. Other HVAC professionals I spoke with shared feedback with me that they believe I was ripped off.

I shared my feedback with IES but they were not willing to refund any of the costs, stating that I agreed to it, and they had two techs instead of 1 on site (which I view as a trainee), and threw in some free locking caps for the lines ($10?). I was quoted a flat rate for the compressor repair, and it is unreasonable that I should have expected that not to include refrigerant. Their mistake led to me being charged way more than expected, and for refrigerant they priced at triple the cost of other HVAC technicians I surveyed.

In my opinion, you should shop around for a better price as IES has gotten greedy.

Integrity installed a heat pump and new electric furnace for us this past January. The service from beginning to end has been excellent, including responding to a service request on the weekend and having someone out here first thing Monday (satisfactorily resolving the problem.) The system itself is lovely and quiet. We couldn't be happier with the service or product--five enthusiastic stars!