Go Green Heating & Air Conditioning

After literally spending 2 years over the pandemic trying to find an HVAC contractor to show up at our 3 story townhouse, give us an actionable estimate, and complete the work to install a mini-split system to cool our hothouse down, Go-Green did all of this, this summer, exactly when they said they'd do it, with the equipment they quoted for us, at exactly the price they said they could get for us (which was quite reasonable for what we wanted).
Go-Green runs a tight ship. They communicate very well with their customers, taking whatever time is needed to both do the job to the customer's spec as well as explain how to use and maintain the installed equipment. ALL of the people we worked with at Go-Green were customer-first, friendly, confident, and honest with us about the work and how they were going to go about it. The system they installed is AMAZING, and is a game-changer for us -- worth every penny. Check the photos -- the units look tiny, but they are both MIGHTY and QUIET. The install could not have been done more properly than it was, and with zero compaints from their awesome installers who had to climb to ridiculous heights both inside our house to get the job done.

Jesse and Mike did a fantastic job repairing refrigerant leaks in the HVAC system. They were extremely friendly, helpful, professional, and communicative in the process. They even went above and beyond to improve other aspects of the HVAC system to ensure success and peace of mind in the long run. I am more than satisfied with the amazing work they do.

Mark and his team are really amazing. They are very responsive, thorough and diligent in their work. I have worked with them on a few projects so far.
We are planning on working with Go green for all our AC needs in future. In fact, we decided to hire the team for an AC installation on another home

Project 1: We had found a leak in one of our ACs. Another AC company had quoted us that we needed to replace the entire AC unit (even though it was less than 3 years old) and we grew suspicious of their diagnosis and roped in Go Green to come check it out and give a second opinion.

Go green found the root cause right away and fixed it in a couple of hours.

I cannot recommend them enough - they are very reliable and trustworthy, and those are hard traits to find in any business! You won't go wrong!!

Project 2: I worked on another project with Go green on installing an AC on existing refrigerant line and go green found a leak on that.

They took full ownership of fixing the leak and went above and beyond to make sure my issue was fixed. They spent a whole day trying to identify the root cause of the leak, and suggesting multiple alternative approaches to fix it. I cannot recommend and thank them enough!

Go Green was the best of three quotes we received for dustless mini splits. I appreciated Jeremy’s very straightforward estimate and didn’t feel like he was giving me any kind of pressure sale. The team that did the install was extremely prompt, respectful and tidy. Their work looked great and we’re enjoying our new system.

We have been so happy with our heat pump/ac install. So cool in summer, now keeps house so cozy in winter. The team was so professional, in and out with very little disruption to living in house at the time. Their suggestion for additional ducts where needed in an old bungalow were spot on. Thank you Team!

There are a lot of reasons we're not satisfied with our experience with go green. To be fair we did reach out to 5 other 4-5 star companies with quotes and each one, other than go green, offered a service where after the initial quote and proceeding to chose their company, we were told someone would come by and review exactly where units would go and finalize details. Go green did not to this with us and I think it would have solved a lot of our issues.

Cons

- asking us to install early and failing to let us know until 2 days of work was done that we needed to wait a vague amount of time for the heat pump to show up. i only got a confirmed day after my second check-in which included a complaint. just let us know before hand - ask if its okay to install despite the pump being delayed. give us time frames.

- after telling them we wanted to conceal the main heat pump on the side of the house they chose a location we can see it easily from our living room window. didn't ask for consultation. didnt let us know how large the unit would be

- the brackets installed to the outdoor unit (twice) rattled our windows. waiting for them to change it now.

-little communication between the install team and the demolition team. no one could tell us when they would arrive, and then they showed up right after they finished all but the heat pump...so we had to turn them away because we didnt want to go without heat for an unknown number of days. and then no one could confirm the next time would showed up in advanced.

-miscommunication and we are still waiting for wifi connection to the indoor units.

- I felt the indoor baseboard units were put in as to what was easiest for them. what they work on for 3 days, we live with for years. they said they didnt actually install units close to the floor (despite the manufacturer listing the possibility to be placed low) because they lacked the ability to cut into existing baseboards exactly. they didnt want to mess with our outlets or move them over regardless if thats the best spot for these large units in relatively small rooms. so now each one is in a corner. personally we are bad at pushing and advocating for ourselves so i get it. maybe this is on us. but nothing feels worse than dropping 30k and feeling unsatisfied.

Pros.

- fast communication

- and they did move the outdoor unit over a foot so it's less visible from the window. the only reason this isnt 1 star.

I love Go-Green. They are a real quality company. I am building a house in Idaho and I used a local HVAC company to install an almost identical system in my new house ... the experience was day and night. Go-Greens service and quality is far superior to my other experience. Go-Green has great technicians that are super professional.

Go Green has been awesome!! We had our A/C and heating done back in November of 2021 and noticed this summer that it was making a weird noise. They sent out Jesse who promptly located the issue and planned to solve it. The unit had been leaking refrigerant and not only did he too it off once, but once he was scheduled to come back for the final fix, he topped it off again before coming out to make sure we’d make it through July’s heat wave. Jesse was so professional and helpful, and made the issue go away quickly! We definitely recommend Go Green and specifically Jesse!

I'm really happy with my new heat pump and air conditioning system. Even during the last cold snap with temperatures as low as 20F it operated without any problems and kept us comfortably warm. The Go Green heating installers were friendly, competent, respectful and attentive to my wishes.

We contacted them in spring of 2022 in order to get an estimate on a split system install for our living room and bedroom in our condo. The estimate was very good, and we went ahead with it. They came out, did some measurements, consulted on where we wanted things positioned, and said they could make it happen. And then they made it happen. Installation took a day, and when it was done we were good to go!