AM/PM Heating And Cooling

Every one I had worked with or talked to in the company were very nice and very knowledgeable. Customer service was top rated. They were also very accommodating. They knew I was going out of town and worked around my schedule to get things done before I had to leave! I had the furnace and the heat exchange changed out, they did a great job and left the place clean.
Very happy to have found them.

Bad communication. Called to get a TXV valve replaced under warranty. Poor communication in the office but finally got a technician scheduled to come out. Tried to find out what day and time they were coming. Was advised they would come after 2. Finally on Monday of this week (7/8) I finally was able to get ahold of someone and was advised that they would be out on Tuesday around 12:30. Tuesday comes, I take time off from work to meet the technician here and find out that he doesn't have the valve. He advised that he would get the valve today Wed and be out at our place after 2 to get the work finished. I was also looking at replacing our thermostat with a two way communicating thermostat and he said he would have pricing to us that evening. No pricing by 4:30, so I contacted the office and was advised that we would get pricing by today. Today comes and no pricing, left a message for the office at 2 to see when the technician will be out and to see what the pricing is for the thermostat. Tried to reach out to the office again at 3 and was told the technician will be out on Thursday that he had a long job in Portland and finally got the pricing for the thermostat. Long story short, I decided to cancel my appointment with them. When you have to fight it seems to get any communication and you take time off from work to find out they don't have what they need to do the job, then you plan a second day and cancel plans to have them come out to find out that they are not coming then it's not worth fighting them to give them business. I can't comment on how good of a job their work is because I was never able to make it that far. Need better communication and to follow through with what is being said.

11 pm - Just got finished with the most bizarre and unprofessional email correspondence with Marlene after trying to figure out why a bill was sent 11 months late with a $10 interest fee. Aside from the 11-month delay, it took over 3 weeks for her to respond to my initial inquiry and only after I prompted again. The service call in question was covered under warranty. Normally we would have a $75 deductible but the technician told us the issue was caused by a previous service that was not conducted properly so they would not be billing the warranty company or us. We have always paid at the time of service otherwise, as is required by their contract with the warranty company. She admits in this email chain to having had an employee who wasn’t properly tracking receivable accounts, but still will not even credit the $10 interest fee. Interest accrued over 11 months where we had no idea there was even a balance - and they had no idea either! I am still shocked that I had to explain to her why all of this is not ok and that she thinks it is acceptable to treat customers this way when upset about a mistake made by them. She even said she could have just charged my credit card without even notifying me! Like I should be grateful she didn’t or something. And like that’s an ethical business practice. Super disappointed as we’ve alway has good experiences with their techs and they seem to be very good at what they do. So good they even know when things weren’t done properly before and don’t charge you. I’m not sure if there is anything I can do about this, but at the very least I will let me warranty provider know if they continue to do business with this company, I will be switching providers.

The crew at AM/PM are extremely friendly, professional, and knowledgeable! They have helped keep our rather aged furnace running smoothly and efficiently and have also helped with some ducting repair. We have no reservations in recommending them for all of your heating and cooling needs. - D Miller

Good service, bad customer support. They double charged me the service fees, once at service time, and another time a year and two months later claiming they did not receive the first payment. When I threatened to report this to 2-10 Homeowner, they threatened to report to Collection Agency, so I ended up having to pay. When I asked why did you wait 14 months to request the payment, they answered they sent me emails, which isn't true, not a single reminder email from them anywhere in my inbox or junk. I will report these crooks to 2-10 Homeowner.

Since owning my house many business cards have run their course through my wallet – that is until I got hold of AM/PM Heating and Cooling for the job I needed done. Sam and his colleagues offered me an amiable and friendly demeanor immediately at my front door. All that needed done was a quick and simple installation of a new water heater. To my surprise, the company was able to fill my request within about 24 hours. Often the case is I would call the store and have to relay my situation to some novice with entry level background and little desire to solve problems. AM/PM was completely different. After the seriously clean, and needless to say, professional looking installation, they even answered questions and gave me advice on my heater which is in need of repairs soon. The price quoted was quite nearly the same, give or take a few dollars, as what the final total was determined. It has been almost a month now since having dealt with AM/PM Heating and Cooling and the work is still holding up without an end in sight. I would give their number to a friend in their time of need, and recommend them to anyone who wants a job done timely and resourcefully, neatly and long lasting.

My hot water heater started issuing an exhaust fumes odor and I called NW Natural to check it out. The technician arrived quickly and determined there was at least one leak on the line from the pilot light. He tried but could not repair it so shut off the gas to the heater as a precaution. I called my extended warranty provider and told them to send a repair request to AM/PM as I trusted their technicians. It turned out that there were three places where leaks were occurring! Chris Beeman, the technician, worked diligently and was able to block those leaks but made it clear it was only temporary but I did have hot water flowing again. Deseree Tabor in the office communicated the issues with the hot water tank with my extended warranty insurance company and they agreed to replace the tank! I'm so grateful to these two wonderful people at AM/PM who handled my problem with integrity and professionalism. The tank had been repaired for the same issue meaning the pilot light mechanism malfunctioning about a year and half ago. Now I'm not worried that in another year or so I'll have a malfunctioning heater once again. As far as I'm concerned this is the only heating and cooling company I'll do business with in the future!!

We've used AM/PM Heating & Cooling twice, and both times it was a great experience. The representative was efficient and honest. He explained clearly what the issues were, what are options were and associated costs. He was an excellent representative for the company. We will certainly continue to use them when needed!

ZERO STARS but GOOGLE won't let me do less than 1. One of the worse companies I have ever dealt with. They were hired through our home warranty company in January 2017 to put in a new heating system. And can you believe, it is the end of March and it is still not done. They schedule appointments and don't show up. The installation is done improperly per the owner and parts needed for the system were thrown away! Apparently - the owner has time to go on a Disney Cruise but not attend to customers and to work he obligated himself to and even when reminded can't bring himself to just apologize and admit that he made a mistake and own up to it. The communication from their company is horrid - no one - even the owner - remembers what they say, do or what is going on. Even the owner commented himself on more than one occasion that the unit was not installed properly and there were issues - have they been back to rectify this NO! Even after several times that I, as the customer, have reminded them. They conveniently never remember about what they previously said or did. And but for me following up on them completing the job that they were hired to do, well - I would like to say it's done - but again - it's not. It has now taken me filing a complaint with the Home Warranty Company - and thank god we have them because if it wasn't for them - we would be on our own dealing with this Horrid Company! So take my advice, stay far, far away from this company - they don't care about their work, they don't care about their customers and they apparently could care less about being a successful and reputable business.

This company was chosen by my Home Warranty company so I really didn’t have a choice. From the start it was one problem after another. From showing up late or not showing up at all, I never received notice until I’d call after they were scheduled to arrive. I had an inspector randomly show up at my house for a “scheduled” inspection AMPM had forgot to tell me about. I travel for work, so I had to rearrange my entire schedule several times for appointments that they didn’t bother showing up for or would show up hours late after I called to question when they’d be here. After my furnace was installed, they did such a poor job of taping it that it was heating my garage for a week and would have never passed a duct testing without more work done just minutes before the testing was completed. This company leaves a lot to be desired as far as scheduling appointments, showing up on time (or even bothering to show up at all), and completing the job they’ve been paid to do.