AM/PM Heating And Cooling

Our furnace broke my landlord hired them . I want to write a review because they are super kind and helpful team. they were punctual and completed installation of the furnace with in 4 hours. I highly recommend this company,

Super helpful! Came out on a weekend at last minute emergency when no one else reached back out to us. They were super responsive and very up front about everything. If we ever have a problem, I will call them again. Very customer friendly and professional.

Cliff is a very knowledgeable, personable and thorough HVAC technician.

I was referred to AM/PM from my home warranty provider. They completed the warranty work and I had them install duct work for the entire length of my house, which was done for a reasonable price and in a timely manner. The crew that did the work were professional and the office staff were extremely responsive and helpful. They did a very good job. Four stars instead of five because a technician was supposed to come back to my house on one occasion and it was a no call/no show. Apparently traffic and distance were a factor; however, a phone call would have helped.

Our AC unit was not communicating with the thermostat… although everything looked charged. The AM/PM Heating and Cooling Company sent us a gentleman who had (in his own words) "32 years of experience but forgot some things". After checking the A/C connections he kept calling and spent most of the time on the phone consulting with someone. Eventually, he couldn’t fix it and after four hours he stated he’ll come the next day. The following day, once he and someone else on the other line figured out the what and how to fix it, although my husband was in the house, he omitted to give us the cost before he concluded the job. And when he finished, he quoted us for the repair: $860 plus tax.
I was concerned that he (or his company) charged $95 for each of the 4 hours when he was on the phone. On his recommendation, I called the company’s office and spoke with Marlene. Instead of trying to provide an itemized information about the charges that I asked for, she raised her voice and was unpleasantly defensive, accusing us that we don’t want to pay for the service. I informed her that our intention never was not to pay for our bill. I just wanted more details instead of giving me their jargon, package price, and yelling.
After that, her daughter, Annette, got on the line and while raising her voice as well, she followed her mother’s lead. She told me that her mom was doing me a favor to even speak with me! Never mind that my husband and I were their customers now and previously. Eventually, she stated that her mother had to go. And by the way, to my surprise, Annette also informed me that the bill is not what the repairman stated. That it actually was $1,147.50 plus tax. When I asked for the repair details in writing, she suggested that we could have the work reversed, the A/C won’t work, and we’d pay only for the labor. I called my husband to let him know. In the meantime, the repairman assumed we don’t want to pay and for the repair and disconnected the A/C.
Finally, after calling back and forth with the repairman, and Annette, he connected the A/C again, and Annette settled this unpleasant situation by listing a few items on the bill and 10% senior discount. We paid $997 and hope we’ll never need to call this unprofessional business again.

I was put in contact with AM/PM through my home warranty service and am so happy that they are the contractor for heat pump issues. I worked a lot with Deseree and she was always pleasant when I called to check in on the status. She went above and beyond when our home warranty refused to fix a broken motor that was previously replaced with an after market model- convincing the home warranty company to pay for the fix! Greg came out last Friday to replace the motor and it has been working perfectly ever since then. Thank you for all of your help!! 10/10 would use again.

Took care of an obscure issue with my heat pump covered under my home warranty. Top notch service. Came out several times troubleshooting. Wouldn't give up trying to find the issue. Repaired supper fast after diagnosis even though the part had to be ordered. Great guys and great service over the phone too.

I contacted AM/PM a week ago. The week before the hottest week of the year because my AC unit died. The soonest they could schedule to come out and give me an estimate was the following Friday. 9 or 10 days later. They had a sale going so I wanted to give them a chance. I had scheduled estimates with a total of 9 companies and they were the last one on my list. They called me Friday morning to ask me if they could reschedule the estimate. They gave me some story about how they had some senior citizens that needed emergency repairs today.
Now don't think me heartless towards seniors, but either they were flat out lying about why they couldn't come out, or they are so poorly setup that they have the same people doing repairs as providing estimates.
None of the other 8 companies that came out worked that way, every single one sent out a person whose sole dedicated job function was to provide estimates.

I would never ever call these people for service again.

Excellent Service

I have an AMANA PTAC unit that started making loud noises. The unit is relatively new and luckily still had some warranty left on it. I called AMANA directly and was referred to AM/PM Heating and Cooling. I was told they are one of the preferred servicers of AMANA PTAC’s in my area. I am so glad I called them. Annette one of the installation coordinators for AM/PM took my call and was very knowledgeable. She was so friendly and gave me ideas and suggestions of what the problem could be. She took my PTAC information and said they in fact had all the replacement parts in stock. She scheduled Richard to come out to my home the very next day. My hat goes off to Richard. He went above and beyond service. He came out and diagnosed the problem right away. Keep in mind this was late in the afternoon and getting close to quitting time. He said he had to run back to the shop and get more parts but he would be back. He could have just as easily pushed this back another day because of how late it was getting. But sure enough, he came back and finished the job. Richard had my unit back up and running better than new the very same day! I appreciated his conversation and customer service while he was working on my unit.

I would definitely recommend AM/PM Heating and Cooling!

The fan in my furnace simply stopped working one hot day, and of course we needed the A/C.
AM/PM Heating and Cooling was very prompt getting a serviceman to my house. He was able to diagnose the problem immediately.
He had to order a new fan and one electrical part, but he left and returned with the parts 2 & 1/2 hours later.
It was all up and running again in no time, and explained everything very well.
I will certainly use them again.