Hybrid Air, Inc.

Tyler C. did a great job replacing our water heater! We called Hybrid Air a day ago and the next morning he got to work. We were in a time pinch with the sale of our home, the work was done fast, professionally, and high quality.
Another Plumber in Norfolk quoted us 3X the amount to do the same job, they also charged a fee to get an estimate. Hybrid Air did the estimate for free and did not over charge us.

We had a Trane xe1000 heating and cooling system that is more than 17 years old. This winter it stopped to generate heat. A technician checked and found converter and compressor have issue also low on Freon that means leaking somewhere in the system. Fortunately emergency heat still works. Tell me it is time to replace the system. So I start to shop around. Put request online to three companies at late Saturday afternoon and Kurtis, from Hybrid Air, called me within one hour and scheduled next day morning, Sunday, to take look our system and recommended XR14. The other two companies called me Monday and Wednesday. So I got quotes from all three companies and Kurtis, Hybrid Air, gave me an attractive price. So I decided to go with him.

I have no regret to hire Hybrid Air to do the work. They are so professional. When I see they put brand new cover on my carpet in the hall way and stair, I know I am in the right hand. Neal is very knowledgeable and skillful. From discussing our needs and recommending a system through the installation process this company knows their stuff. I cannot recommend them highly enough. If you want a company that treats your home like their own, hire Hybrid Air.

Kurtis is awesome. If you are looking for installing new system, get him.

I can't say enough good things about this company, their employees, their level of professionalism, their willingness to go above and beyond their job description on a daily basis, and their overall human compassion and kindness.

Kurtis, the General Manager of the company, was the first to respond to me and take my problem seriously when I had been calling contractors for almost a full month just trying to get someone to respond and actually come to my home to evaluate my situation. I had a 25-30 year old original duct work and A/C system, that had been sweating so much due to the high heat and humidity (and lack of insulation in the attic and the duct work itself) and caused a lot of black mold that was spreading rapidly.

After an evaluation of the property he conducted himself, he determined I definitely needed a new HVAC system and all new duct work, but he also found that I needed my attic insulated, as well as a professional restoration for the removal and remediation the mold problem. He took charge of the situation, and not only managed the HVAC portion of the job, but also managed the entire project including the scheduling of estimates and work of all the other contractors as well.

I didn't have to worry about if the restoration company was overcharging (and they weren't. Based on several other quotes and information from a friend in the business, they actually helped me out SIGNIFICANTLY as far as the price). I didn't have to worry about conflicting schedules between the workers. I didn't have to worry about the people going in and out of my home. At the end of the day, my situation was so bad, the total overall bill between all the contractors was around $25,000. That was a hard pill to swallow, and when Kurtis broke the news to me, I broke down in tears. he took the time to calm me down, express his most sincere condolences, but then reassure me that although the cost was high, the cost and consequences of not doing the work was higher. He coached me through every step of the process, and even took it upon himself to purchase and deliver the new vanity I had to get for my bathroom, and just factored it into my bill.

I know this is a novel of a review. But I want to be sure that ANYONE looking for the best and fairest company with the best and fairest prices immediately goes with Hybrid Air. Kurtis, Dalton, George, Neal, Akeem all deserve raises, promotions, and any other accolades available to be given for the quality of care and service that was provided to myself and my family.

THANK YOU ALL SO MUCH!

Been a customer for 5 years and referred my mom last year to get some work done. I Had good service until last year and hers started to become shaky and then stopped. Now I see why. No service no calls but they are still taking money out her account for a service agreement which they obviously cannot honor because they have gone out of business and left their customers high and dry. Will be discussing with the bank and filing a complaint with the BBB.

Permanently out of business (apparently). All of their calls are getting directed to another company. I have a new system that they installed less than a year ago that already needed to be repaired because it was installed so poorly, but since they aren't answering calls, I had to pay out of pocket to fix it. I have also filed a complaint with the BBB, just as other reviewers have noted. I paid for a "two year worry free labor" warranty that is now worthless.

I genuinely wish I had used a more reputable company. Now I am stuck paying thousands of dollars to fix their shoddy work.

Had a new HVAC system installed 2 years ago by this company. I've kept their maintenance agreement in force, and shortly after I paid $267 for the year, I found out that they went out of business with no notice to their customers. I had to dispute the charge with my bank to get my money back. What a rotten company!

This company install our new ac unit in the beginning of the spring this year and the ac was not working properly after installation was completed. A technician came to assessed the problem we were having because ac was not cooling the house. He said they need it to come back and fix the air ducts because they were installed improperly. He never called back or set up an appointment. AC was installed in the spring took several weeks because they always have a last minute emergency job to do, however they told us everything was supposed to be ready in 4 days.
Still waiting for them to call us back .
Bad costumer service, rude employees.
Not recommending this company at all.

DO NOT USE THIS COMPANY!!

Hybrid Air installed a brand new Trane system 2 years ago and it broke this past summer during a heat wave. They sent a technician out, diagnosed the issue, and assured me it was fine. The system broke again a couple weeks later during another heat wave. The technician came out again and stated that the overall system was broken due to IMPROPER INSTALLATION. Hybrid Air said I would need to pay over $1000 to fix the issue. When I said I did not think it was justified for me to pay that amount for an issue caused by their own installation they stopped returning my calls and left my family and pregnant wife to figure out how to fix the situation.

I tried to meet them somewhere in the middle and they would not return any emails or calls. I was more than patient but 3 weeks of no response I have reached my limit.

PRAY your system doesn’t have an issue because they will try and take even more money from you or leave you and your family to fend for yourselves!

STAY AWAY!! YOU'LL REGRET GOING WITH HYRID AIR!!

We used Hybrid Air to install a brand new Central AC system two years ago. We chose them because they "took pride in their customer service and were very responsive." They were not the cheapest, but we value customer service.

The system broke within 2 years and the technician who came out to look at it said it was "improperly installed." Hybrid Air said they would not fix it and stopped returning my calls. I had to pay another company $1200 to fix the unit. 2 Years after a brand new system and I had to spend another $1200!

My initial experience with this company was excellent. The installers are professional and knowledgeble and installed my system ahead of when they promised. They stayed for over 12 hours to get the job done. So why 2 stars? The new air handler was larger than my two attic access points. On the one in the laundry room they removed the trim and broke the trim; it was too small to use. They then determined the hallway access was needed. In order to make it work the trim was removed and the ceiling was cut larger to accommodate the air handler. They placed cardboard in the holes and promised to come back and fix the two openings. I have submitted photos to their drywall company over a week ago. It has been 3 plus weeks with no resolution. They never call back as promised and i must hunt them down. It has turned a great experience into a poor one. All issues have been resolved.