True Plumbing, Heating and Air

True Plumbing was great. Because the issue was time sensitive, they worked hard to fit me into their schedule. Roland got here and went above and beyond to get the problem fixed. He had to work inside of a difficult corner cabinet, but did so without complaint. He worked professionally and put the cabinet piece that he had to cut out back in place instead of leaving us with a mess. Thanks!

We had a problem with one bathroom shower suddenly not working. Jason (the owner) came by after hours to troubleshoot the issue. He was professional, courteous and quick. We will definitely be using True Plumbing’s services again.

Thank you Brian and Easton of True Plumbing WestJordan. You both did a wonderful, professional job of putting in a new water heater and replacing two hose bibs that were stripped and needed an extensive amount of work for the install. They were courteous, friendly, on time, and most importantly showed expertise and competence. Got this job done in half the time that I was expecting. Cleaned up before leaving. They also did some trouble shooting on another project that needs attention. I will only use this company from here on out for any future issues.

Jason was amazing! I had a very stressful flood into my basement Jason came out and solved the problem and fixed it professionally, Honestly, and safely. I Would definitely recommend them to my friends and family.

Bryan came and was quick to fix our water heater leak. He came, assessed the situation, went to get the part and fixed it in a timely fashion. They were fair on pricing. Great work.

I called because I had a tankless water heater issue, no consistency in flow of hot water. Jon came out to flush the system and charged me for the flushing. Asked also about a leaky faucet in my bathroom and he told me that he was more of a hvac guy and would have to send someone else out to look at the faucet. The flushing worked for a couple hours but my hot water stopped working again. So I texted Jon again and he came back out and adjusted the pressure to my home. And that didn't work either. I had to text him again. He came back out to investigate further and determined it could be my float and it was a lengthy job and said he would come back on Tuesday March 21st at 330pm.

Tuesday came and at 345-4pm I texted him and asked if he was still coming and he proceeded to tell me he forgot to call me to let me know that his truck was getting shelving put in that they have been waiting awhile to do. He said it would be Wednesday or Thursday that his truck should be done and he would call me when his truck was done to set up a new time to come work on it.

Thursday came, and still nothing so I texted and asked him if he had any idea when he would be back out. I got no response, so I texted Friday and asked if he was going to come fix my problem or not. And no response to that either. Since we didn't receive a response from Jon, we called the number for the company and got ahold of dispatch and explained the situation. She put us on hold and when she returned she said she couldn't get a hold of him and she would call us back once she does. She didn't bother to ask for our number. When we asked her if she wanted our number, she said she had it.

At the time of writing this review (Sunday, 3/26/23) NO ONE has called, texted or came by. Very disappointed and very unprofessional and a waste of time.

Edit: they called to apologize on 4/13/2023 and said that they completely dropped the ball on my service needs and refunded the amount I paid initially. Hence why I changed my rating from 1 star to 3 stars. But still unhappy with how long it took them to contact me.

Great response to an emergency situation. They arrived in less than an hour to help us. Roland was kind and helpful through the whole process. He worked on fixing our situation in a timely manner and helped us to understand the issue and how we can prevent it from happening again. Thank you for everything.

Jason is truly one of the most honest plumbers you'll ever meet. He made a late night call to our apartment which had a sewer line backup and was able to clear the line. Then he informed us the line was severely damaged, but because we live in Sandy Improvement District, we would be able to get that fixed for free. He then returned the next day to get a video of the line to send to Sandy Improvement District to file our claim. We greatly appreciate his professionalism and outstanding service!

Easton and Nick were awesome to work with to get our new tankless water heater installed. Their quote was significantly less than other places yet their work was as top notch as anyone else would have.

True Plumbing did an amazing job and they're so quick to respond as well. I'm so thankful that they were willing to come out midnight and help us check on water heater because it was dripping water everywhere. I'll definitely recommend True Plumbing to my friends and family.