Hyland Heating Co

These guys were terrific. I worked with Bob who was extremely friendly and knowledgeable. The best thing about these guys is their honesty. I was getting insanely high quotes from the big companies and Hyland offered me very competitive pricing even though they could have come in just below the other guys. Bob had recommendations and insights on the job that the other companies didn't even catch. Plus, when I was on my own checking something Bob was texting me while in my attic looking at my furnace on his day off. If I ever have HVAC problems these are the guys I will call.

Needed some AC repair work done on two houses I own and both times fixed without a hiccup. Responded quickly and fixed both problems in under an hour each, very impressed and very straight forward. Plan on using again.

I'm a big believer that people tell you who they are, in word and action. I just had one of their employees, in a company truck, cross a solid white line at 70+mph, and almost take the front off my car -- our bumpers were so close, after hitting my brakes, I'm not sure how I DIDN'T hit him. What this tells me is:

- Instead of doing a job right, Hyland would rather cut corners.
- Safety is not much of a concern.
- Hyland is perfectly willing to endanger lives with their logo emblazoned on the back of their truck. And they don't care who knows it.

Call me angry, but I'm a Nurse who also used to be an EMT. I've seen lives ended and lives changed forever with such poor thinking. They won't be getting my business.

We have had a ton of issues with our new homes AC unit (Note:The unit was installed by a different company) Randy from Hyland was able to squeeze us in before the holiday weekend. Randy was very professional and most importantly detailed with his inspection and allowed us to find the best solutions to the issues! Thank you Randy! Highly recommend this company.

They installed the ac unit in our brand new home and the capacitor went bad after 2 years. That's understandable. The tech was extremely considerate and friendly. He was great. The problem I had was that they told my wife on the phone, under warranty it was only $25. When he came out he said that it was $150 total for the fix. It took him 5 minutes. This feels like a bait and switch and shady tactics. They needed to clearly outline that the warranty service fee is $25, and the cost to come out is a SEPARATE $125. I can accept things when they are explained to me in advance, but not when I get hit with an amount I didn't agree to up front.

Ken went above the call of duty in this hot summer weather. I only leave a 4 out of 5 because of the back and forth of phone calls I had to make- but I do understand it was a Monday, they were short staffed, and it's summer time- so it's busy!

Our AC was not working. Hyland was the original installers on our new home. After calling in a few times to the office and the tech, I got a call from the manager asking if they could come in 1st thing the next day to fix it, as their tech was headed to his daughter's b-day party. I understood and was willing to bear another hot day/night in the house. I got a text 5 min later from the tech, Ken, asking if he could head over. I then got a call from the manager right after stating Ken would be coming over (~3:15 PM) to get us taken care of. Ken showed up- sacrificing his family time to make sure we had a cool house.

Beyond grateful. Thank you!

My property management company contacted these guys on tuesday morning to do a repair on ac. It's now Thursday and I called and she said oh we haven't even had time to schedule you or send someone over after hours. Well it's been 2 and a half days, are you kidding me. I have 4 kids. This is ridiculous. At least let your customer know what the neck is going on. Terrible customer service skills, can't even comment on the actual techs because I've still yet to see I one.

AWESOME COMPANY!!!!!!!!!! They installed a new swap-cooler on Thursday and the motor went out on Saturday morning(it was a brand new motor) I called them and they were out within the hour (even though they were not open) and put in another new motor. Very friendly and easy to work with. They come highly recommend.

They drove clear to Sevier County to put a new furnace in for us.
they were fast installing it. Made sure it was working good. The installers could not of been nicer. It still works like it is new. I highly recommend them.

So pleased with the customer service we received. They sent a technician out right after we made the call. Ken was so nice and very knowledgeable and had our A/C up and running within minutes.