Action Plumbing, Heating, Air & Electric

I've never had a problem with this company or those it hires. Always on time, if not early. Always attentive, always reliable. Eric and John did an amazing job. They were knowledgeable, on task, and driven. Very accomadating, and the perfect people for any job you need done. I highly recommend then, you won't be disappointed.

After being cancelled on twice by another HVAC company to do our tune up, I was able to call Action and they had someone out within two hours! Blaine and Jeremy came in and quickly finished everything that I needed and were very knowledgeable. Couldn’t be happier with their service!

I called action plumbing, and Shilo helped me book the scheduling of the appointment, and was very accurate and precise with her details on what was necessary for me at my inspection, and a gentleman by Austin came out, and did the inspection was very respectful from the beginning, very thorough on his inspection, and reassured me several times that I did not have a gas leak as that was my call to them. He described everything he was doing went over everything with me thoroughly and communicated. What could be a concern, and what could not be a concern and was very thorough with his inspection.

Jim was awesome and very professional when helping get me a quote to replace my ac/furnace system. He made sure I understood the whole process and made sure everyone was on the same page for installation purposes. He truly was great to work with and I would highly recommend both Action and Jim to anyone who needs HVAC system work done.

Installed a new Water Softener System and carefully removed the old one. Very professional, knowledgeable and conscientious about cleanliness and explanation of what was needed and costs involved. Work was completed in a timely and efficient manner. They even went above and beyond to make sure the job was done correctly. Very personable and entire team were friendly, helpful and polite. Professional in appearance, wouldn’t hesitate to hire again.

Joel and Casey did a great job getting my A/C unit running efficient again. Action Heating and Plumbing employees are always professional and courteous. They take the time to address and explain any concerns they see as well as present options for keeping your equipment running in top shape. Thanks for your help, professionalism, and expertise!

Jake came over to search for a potential gas leak and couldn’t have been more pleasant. He explained everything to me in detail and was very thorough testing every area. After he was finished he said there wasn’t a leak but if we had any concerns to give them a call. He also explained the importance in maintaining our gas heated dryer and specific warning signs to be on the look for. After all of this, when I asked how to pay for his service, he declined payment saying “don’t worry about it.” He really couldn’t have been more generous or thoughtful or lovely. Thanks Jake!

Joel was so helpful. Our a/c wasn’t working. He was very willing to help getting it fixed. Even working a very late night just to make sure we’re taken care of. Everyone else at action was also very helpful at getting Joel over very quickly to get the repairs done.

Our kitchen drain busted and Aaron from Action helped us out a ton. He figured out the problem super fast and has a plan to get it fixed for us before we leave town. We are very grateful!

When they installed our furnace and AC unit, they somehow forgot to add a filter or even a place for the filter to go. We had a mechanic (Devin) come out and we’re told he could make one for $500. He called his manager and was able to talk him down to $250.

I called to speak with a manager about the situation, and she was quite possibly the worst customer service representative I have EVER spoken to. She was condescending and rude, and tried to tell me it was my fault, and that I had misunderstood the mechanic.

I ended up calling Devin the mechanic back instead to see if I could talk with his manager, and explained what had happened when I tried to call Action themselves. He was very apologetic and helpful, and called his manager, and then returned the call back and said they would get it resolved at no additional cost to us.

The only reason I am giving 4 stars is because of Devin and his manager who were very helpful and understanding. If it was only based on the female manager I spoke to with Action I would give a 1-star review. Based on the way she treats customers I would never use Action again. Because of Devin, I may still consider them for future jobs.