Action Plumbing, Heating, Air & Electric

Very knowledgeable and responsive staff. They were able to help me with replacing my old AC unit by giving me a quote and getting the unit installed in the same day!

Jack and Austin came in and were very professional. They showed up quick and walked us through everything. They were very knowledgeable and personable. Highly recommend.

Tyler came out to help with a burst pipe and without even cutting into the wall to see the damage or even knowing what they needed to fix made us pay $3811.00. once they did cut into the wall, half of the work didn't even need to be done, but they assured us that the price was right and that they would change the invoice to match the work that was actually done. (Can you say fraud). The night he came to give us the bid I looked him dead in the eyes and asked him if the money was due that night and he was very pushy and said yes. Looking at the paperwork, the contract clearly states that the money is not due until after the work is completed.. That right there was fishy to me. I called him to address this situation and he tells me he typed the information in wrong. But again, he assured me that the price was right. How can $2,000 of work that was not done equivalent out to a single pipe being replaced? It doesn't make sense to me. They are clearly out for money and definitely know how to take advantage of stressful situations. We have called the higher ups and haven't gotten anywhere. We even called several other plumbers to compare pricing and we definitely definitely got ripped off. They are not even in the ballpark of what we were charged. Don't use action if Tyler is involved.

On a positive note though the plumber did amazing work and I'm not mad about the work that he did. I'm just mad at the situation of being taken advantage of

Aaron helped me clear out the clog that was blocking my toilet. He did excellent work and for a great price. He was very professional and courteous. I will definitely call on him again for my future plumbing needs.

I had Action come out to find a leak from my main water line. They took the time to look at my system, explain what they were seeing and what tests they were doing. Very knowledgeable and professional, they put on show coverings while walking through my house. I will be using them on any future issues that arise.

This company is sketchy. They overprice and pressure people into closing, which shouldn’t be the case for this type of company.

They are actually called 24 Hour Rooter Connectionz and have terrible reviews in the Better Business Bureau. Don’t go with this company!

I can no longer recommend Action Plumbing. I had them replace my heating and AC units in 2009. They did an excellent job. On 5/2/23 I was getting both units replaced again. The salesman was good at his job. However, the 2 installation guys took 8 hours to complete the job. They broke off a chunk of border on my wall outside the unit location. They left old dry wall, tubing, and a lot of debris behind. I even stepped on a screw left in my hallway. They only left me one manual, even though I purchased two units. I called yesterday and again today with complaints about my damaged wall, debris left behind, and requested the other manual that I paid for. They just said it is available online. This is unacceptable.

I guess they now only care about sales and take no responsibility for damages, or cleaning up debris, or customer satisfaction.

We used a different company a few weeks ago when we noticed a sewer smell coming from our drains. They told us they were sure it was just buildup in the sink drains so we purchased the drain cleaner they sold, but it still did not take away the problem. Last night, our basement flooded from the laundry room drain. We tried calling several places to get someone out right away. Action plumbing was the only one who could get someone out that evening. Aaron came shortly thereafter. He helped us determine that the problem was a clog in the main line outside. He flushed out the line and showed us what he was doing and the before and after. He was here for several hours and late into the night. He was also very careful as to not track dirt or debris into my house or cross contaminate to areas that were not damaged. This was a big deal to me. They are coming back today to check with a camera to make sure there are no other issues. Aaron was so kind, and sympathetic to our situation and explained things completely including price and options to help us prevent this from happening again. I highly recommend asking for Aaron if you call Action Plumbing. We will certainly use them if needed in the future and we will be sure to ask for him. Thank you Aaron.

This is what I can say about Action Plumbing: they are quick to rectify any misunderstanding that may happen, and all businesses have misunderstandings. That is what I appreciate about them. Not only do their techs do a great job, but they try hard to satisfy their customers. Thanks to Sarah the office manager and thanks to Devan their hvac tech

I discovered that my AC was inoperable during the first start up of the warm season. My Central Air Unit is roughly 13 years old, I could hear a fan engage at low power but only a low volume of room temperature air was leaving the registers. On the phone, the dispatcher was polite and helpful, she got me on the schedule for the morning of the following day. She called that morning and sent a text message as well, to provide an ETA for a service technician.
The HVAC Specialist discovered that my new thermostat (which had been installed by a different HVAC Company a few months before), had an unconnected wire, which he corrected and the fan produced a higher volume of air but it didn't restore cool air flow. Upon further troubleshooting he discovered that the compressor unit failed and had most likely reached the end of its service life. He explained his findings, demonstrated how he arrived at those findings and recommended that a new compressor and condenser unit was required to repair the system. My wife and I found him to be professional, sincere and straight forward in discussing our AC
problem, as well as his recommendations for a solution. He clearly explained payment options and allowed us plenty of time to examine and consider our options. Furthermore, our HVAC Specialist made the arrangements for same day installation.