Stacks Heating & Air Conditioning, LLC

It's hard to give a rating when they never showed up. I filed a claim on Wednesday with my home warranty company for an A/C issue and it was assigned to Stack's, who I called on Thursday when they didn't call me to set up a time. I was told Eric would arrive between 3-5 pm on Friday. At 4:30 i checked in with their office and was told it would be closer to 6:15. At 8:00 pm there was no answer at the office but the greeting left an additional phone to call. I called it and that turned out to be Eric's cell number. He said he didn't know I was on his call list for that day. He promised to be there the next morning (Saturday) between 9-10 am. At 10 am I left him a voicemail and text message. I didn't hear back from him by noon, so I called Home Warranty and got my claim switched to another HVAC company, which by the way, called me on Monday morning and showed up the SAME DAY. Stack's needs to find a way to stick to a schedule and live up to their commitments. And when something happens to cause a delay, inform the client!

We have used Stacks several times over the past year and always had a wonderful and very professional experience. We had maintenance done on our home AC units and we also used Stacks to install a new AC unit in our RV. I would definitely recommend Stacks Heating and Air Conditioning.

We have bought 2 units from Stacks A/C & have recommended them with happy customers. They are actually at my house finishing a complete indoor/outdoor replacement with blowing new insulation in the attic. VERY reasonably priced!

If I could give a zero I would. They installed a fan/motor on a/c improperly and it subsequently broke. They are accusing my husband of tampering with the unit, instead of owning up to their poor workmanship, that was verified by two different air conditioning companies. Now I've been waiting for a new unit from warranty company for 17 days in the heat of summer. They claim they are a christian company, I don't think so, they are simply CROOKS that pass off their shoddy work for good money and fail to accept responsibility. If they gave away free a/c and paid my electric bill for life, I wouldn't accept it. STAY AWAY FROM THESE PEOPLE, they are straight up thieves! Additionally, my indoor temp has stayed pretty much at 87 which I believe directly affected one of my rescued beagles, who unfortunately DIED unexpectedly last week. DO NOT USE THESE PEOPLE! Furthermore, a bad review will get you not an apology but a nasty note to remove the review and an accusation of slander. I cannot stress enough, DO NOT USE THEM!

Horrible customer service. My home warranty company sent them out to fix my AC. They told us there was an electrical issue and and we needed that fixed before they could come out and diagnose and repair the problem (tech turns of the breaker) Electrical was fixed, and a tech from the AC comes back out flips on the breaker and says ‘your AC is fixed’ we tried explaining to him that our problem still needs to be diagnosed and fixed and could he do that. He was very rude and said ‘that’s not my job, I’m not here to diagnose anything, I turned the breaker on and AC is powered up so I’m done’
Basically we are back to square 1, the initial problem has still not been fixed. I called the home warranty company to complain, and they set up another service call. I called stacks heating and air to set up the appointment and the lady who answered the phone got upset when I mentioned that the work hadn’t been done and we need someone to come out again.
Overall a very bad experience. They seem to like taking short cuts and don’t care if customer is happy or not. Seems like home warranty companies use them so they are getting customers regardless of their behavior and service. I’m still waiting for someone from their office to contact me and set up a third service call. I will write an update to this review once they’ve been back.

I asked Stacks to address a heat pump that wasn't working at our house.

I had two issues with these folks:
1) They missed their first appointment time by over two hours so we had to reschedule for the next week. The second time, they showed up 1:40 after our appointment window.
2) After diagnosing the problem, the tech refused to work on the unit because it was "dirty" and told me he would only do the work if we paid him $150 to first clean the unit. It doesn't get any sketchier than that.

Brian came out to check our unit through AHS. Was one of the most professional contractors AHS has sent. He ran behind on a previous job and someone actually called and let us know before their scheduled time to come. After he arrived he was very thorough with the unit and exhausted all possible efforts to get it going but nothing he could do about the bad compressor of a 20yo unit. Would use them and recommend Brian and Stacks AC even after or without a home warranty.

Horrible customer service. Eric and his staff's lack of willingness to help and always trying to sell on other items other than what is actually needed is really disturbing! We had to call another company out to clean up Stack's mess and they fixed it in the first try! We sued Stack's Heating and Air and won the case. Now, they are refusing to answer any calls, texts, or emails. If I could give a negative star, I would! Other reviews on Yelp help tell the story of how this company really is.

Really great coustomer service. A really good Heating and Air Conitioning team. Eric is awesome! He is on time, responsive and proffesional I will always contact Stacks Heating & Air if im ever too toasty or too cool.

Great work, exceptional value. Eric was able to overcome every obstacle that replacing my 1997 busted unit threw at him. Not to mention the death defying stunts required to accomplish as much for a very old apartment that was not designed for repairmen to access the roof.