Stacks Heating & Air Conditioning, LLC

Eric is the only technician I want dealing with my A/C needs. He’s always fair, trustworthy and overall a good guy

Summary: our Home Warranty Company approved the replacement of our failed mini-split a/c-heat unit. Our first contact with Stacks Heating & Air Conditioning to schedule an appointment to replace our failed mini-split unit was on Monday, 10/15/18. Replacement unit was finally operational on Monday, 11/26/18, six weeks later.

Stacks Technician condemned unit on 9/20/18. Home Warranty Company approved replacement on 9/28/18 while we were out of town. Spoke with Eric Stacks on Monday, 10/15/18, to initiate installation. Eric said replacement unit had been delivered and installation would be on 10/17/18. No one showed up that day and no one would answer phone calls for two days to discuss status. Home Warranty Company had to contact Stacks and ask them to return my calls. Technician now scheduled for 10/22/18. Technician did not have all of the parts he needed. Returned 10/24/18. As soon as technician turned power on, unit went “poof” and smoke came out. Stacks was trying to install a 115v unit instead of 230v like the original. When 230v was connected to 115v, big problem! Home Warranty Company said they would provide a 230v unit if Stacks requested one – latter never did. Replacement saga went on and on always with great difficulty having Stacks return my calls. The limited review space here won’t let me give day by day details that finally led to a 115v unit (instead of a 230v like original) being installed on the Wednesday before Thanksgiving deadline for company arriving. Unit wouldn’t work. Eric Stacks came out the Monday after Thanksgiving and got unit running – six weeks after first contact.

One of the biggest issues was getting Stacks to communicate with us and tell us status. They simply would not answer their phones. Very disappointing.

I have been using Stacks since 2013, when Eric the owner took my call late on a Friday and promised he would be out to my house no matter what time it was. Eric showed up at 9:00 PM on a,weekday and fixed my A/C and got it cooling again and then came back after the diagnosis and replaced the parts that were the culprit. Since then Eric and Paige have replaced my furnace, a condensor, replaced all my duct work and done it all on time and beat everyone's price.
I trust Stacks, in my home and have recommended to other neighbors who have also appreciated the service and honesty Stacks brings to the table when you need your Heating and or A/C looked at. I rarely have used anyone else in 4 years, once a while they get really busy and I have called another contractor, but Stacks is my preferred HVAC company when I want good quality and excellent service at a competitive price.

We had an awesome experience with Stacks Heating & AC. They not only replaced our old and broken furnace, but they did an amazing job updating the ductwork in our nearly 30 year old home - which was not an easy task. Eric is knowledgeable, courteous, and helpful! He and his guys did a great job and handled our home with care! We would highly recommend Stacks Heating & AC to anyone looking for a reliable and reasonably priced HVAC company!

Can't say enough about the level of service provided by Eric and Paige at Stacks Air Conditioning. When we purchased our home, the original AC system from 1993 was intact (and not doing so well). We've called Eric on three occasions, ranging from a new capacitor to a new compressor. Paige has always found time for us in the schedule and Eric does great work. Highly recommend giving them a call for you heating and A/C needs.

Very nice people on the phone and in person but I would not recommend them to anyone. Warranty company gave me their info so I set the appointment. Tech came out to address the breaker tripping and he never pulled out a volt meter. He recommended I clean my coil in the attic which might address the tripping issue. Tech left and I called back to schedule the cleaning and no one ever came. I was told by a woman that the tech would come out on 3 different occasions and no one ever showed, no call back, nothing. I got a second opinion and the new company diagnosed the bad compressor in under 5 minutes which was obvious by this point do to the grinding sound coming from the unit. Stacks poor service missed out on some business as I went ahead and had my outside unit replaced.

We have been calling on Eric and the crew at Stacks for all our a/c and heating needs for many years now, and they have provided us with consistently professional, courteous, and reasonably priced service throughout. I definitely recommend them for any a/c or heating issue you might have.

I had issues up my air conditioning and called Stacks. Brian came out and found the issue and explained everything to me. He also showed me in the attic if anyone has ever looked at the evaporator coil. Brian was very considerate and very professional.. I would definitely use Stacks again and I highly recommend them.

Stacks Heating and Air Conditioning has the best customer service that I have ever seen. The people were all very friendly and the service was very professional. The installers were great! There was no messy cleanup after them. The salesman was very helpful and friendly. I can't say enough good things about the company. I am very pleased.

Our experience with Stacks Heating & Air Conditioning was no less than Fantastic! We had an emergency problem that was discovered after we arrived home from work - water dripping out of the attic AC pan! We called Stacks and they came out so quickly and resolved the problem! The staff was professional and thorough. We will definitely use Stacks Heating & Air Conditioning again and have recommended them to all our friends!