Sevier Climate Control Air Conditioning & Heating, LLC

Sevier Climate Control replaced my Central AC System. They were on time, covered floors to protect them, very neat and professional installation. They were friendly and helpful, assisting me in understanding SEER Ratings. After completion, they cleaned up very well. I would not hesitate to use them again!"

I will simply state the facts of my dealings with this company to allow consumers to make an informed descision when choosing an hvac company. My family and I recently purchased our first home and, with it, home insurance through american home shield. Within our first year, our air conditioner was on the fritz. This company was chosen by american home shield to diagnose and fix our unit.

The first time we called was an emergency. In the heat of summer, our air conditioner completely stopped working. Despite a promise to arrive within a four hour window, we were left waiting with no air and two young children well after that four hour window before we even received a call saying they would come within an hour. Apparently four hours wasn't a large enough window.

Long story short, they failed to diagnose our issue over a period spanning several months costing us (and then them) a good amount of money in freon replacements. Finally, when they realized there was a leak in the evaporator coil, they informed us that we would have to pay 1000 dollars in "code violations" for them to fix the coil because they could not legally repair the coil without bringing the system up to code, even though these "codes" had nothing to do with the coil or the efficiency or safety of the system. Unconvinced, we called around to several other companies who informed us that this was a scam that they were pulling to make up for the money they lose by dealing with the home insurance companies.

My husband and I went back and forth with the manager, trying to find out what laws required these code violations be fixed. We had other hvac companies come and inspect our house and say that these "violations" were bogus. We even called a city of houston code inspector per the request of Russel (the lead manager). Russel continued to insist that he was under a legal obligation to fix the codes, but could not provide any documentation of these codes or his legal obligation to fix them. American home shield refused our request to deal with another company. Ultimately, we informed him that we would be filing with the better business bureau and posting our experiences online. Only then did Russel yield and acknowledge that he could not provide any evidence of these code violations or that they needed to be fixed.

Ultimately we decided we would rather pay an independent contractor not associated with our home insurance out of pocket than deal with this team of shysters.

Dishonest. Incompetent. Bad customer service. Overall, did not use, would not recommend

Was forced to work with them through American home shield and had a terrible experience with them. Multiple diagnosis were wrong, frankly it seemed that the technicians/ company didn't want to do the work. They told me the problem was one thing, then another, but told the warranty company something completely different. I recommend you don't waste your time or money dealing with them. Find somebody better.

Like other reviewers, this company was dispatched to me through American Home Shield.
They are dishonest, unprofessional, and since I posted my 1-star rating - I was called and harassed by a Sevier employee who screamed and threatened me.

We are also home warranty users upon arrival the technician seemed aggravated that my wife had multiple questions and huffed and puffed anytime we asked for answers. Second the technician told us that everything looked good and that we just needed a coil cleaning (that he priced at $400+) we were baffled as we knew something more was wrong. As any homeowner would do we seeked out opinions of a couple other professionals only to learn that our unit was outdated and ready to stop working but also that there were leaky holes all over the place, also we had exposed/outdated duct work. And also came to learn that the thermostat was originally installed in an improper area of the house (by an exit/entrance) As a professional how do you miss all these problems (laziness) worst experience ever. And companies should remember your techs are the face of your company. Maybe some customer service training and some integrity would go a long way with this company. ...very disappointed customer

Sevier Climate Control was dispatched by our warranty company when I had reported that I noticed excessive water dripping from from the side of our house. They came out and said we had a clogged drain, cleaned it however it was still dripping. They came back out and discovered the main pan in our air handler was cracked. The technician told me that it was covered but we had 4 code violations 1) no furnace stand 2) no float switch 3) redo drains 4) my plenum is an R4 not an R6 and that this would most likely cost $900-$1100 because home warranty companies don't usually cover code violations. The technician Jake then told me the warranty companies generally pay them like $100 for labor. I was pretty concerned after the technician left and called our home inspector and asked him why he didn't notice any of these things. He then informed me that he was pretty sure that none of those were code violations and to question the technician and get where the codes are from and contact the warranty company. I called our technician the next morning and asked if I could have the code numbers and what they were from. He could not tell me, he told me he would have Russell call me. It's interesting that Jake couldn't give me where the codes were from or the code numbers but he could tell me how much the violation cost. Russell didn't call so 2 days later I called him. I asked him where the codes came from and he said the IRC. I let him know at that point that I was having a second contractor come out because I did not believe the code write ups. I called a second company and spoke with the owner of the company he told me to first get the code numbers from Russell. I called Russell and asked for the code numbers. They obviously didn't write them down because Russell was looking them up as I was on the phone. For the Float switch he gave me code number m1411.3.1.1. For no furnace stands he gave me m1305.1.1, for the R4 not R6 he gave me m1601 and for the drains he gave me 1411.3.1.1 again. I called the other HVAC contractor and gave him the codes. He came out and looked at everything and they we went over each code. For the float switch code when you look it up it says if you have a second auxiliary pan with a separate drain leading to someplace that can alert occupants then that is good. That is exactly what I have. In regard to the furnace stand, the code that he gave me was in regard to furnaces/air handlers in an alcove or compartment.....mine is not in either mine is in the attic. When you go to the section about furnace/air handlers in the attic it has no mention of it being on a stand the only thing it says is that it needs 3 inches ground clearance mine has 7 inches and is on non combustible material. In regard to the plenum the contractor said there was absolutely no way they knew whether I had an R4 or R6 as it is not labeled on the outside. He also stated that it is a normal thing to replace when replacing the air handler and that it was not a code violation. In regard to the drains he said that all the drains were up to code I had the required drains insulated with p traps and clean out valves. After looking at online reviews of this company on Yelp, Google and the BBB I see that this company has done this before to other home warranty clients and ironically some of the same codes were written up as a violation. I have filed a complaint with the Texas Licensure and the BBB at this point. They knew exactly what they were doing and exactly how to write it up to alarm the home warranty company.

Above and beyond. Sevier Climate Control was the vendor sent by our Home Warranty company. What a pleasant surprise! Jake was here a few times to assure all was working as it should. I'll use this company, and refer friends, for my HVAC concerns when my warranty expires.

We needed one of the A/C units replaced at work. We have dealt with the same HVAC company for years but decided to check around. We found Sevier Climate Control thru a basic Google search. They were not only able to save us 17% versus our previous company, they were able to get the unit installed the very same day. This was especially helpful because we really did not want to wait two days. The technicians that came out were very friendly and even helped us set up the thermostats for our other units to be more efficient.We will definitely be calling them for our future HVAC needs and I would not hesitate to recommend them to my friends and family.

I had Russell (the owner) personally come out and repair a coil.. it had to be the smoothest transaction I've ever had. Very nice and knowledgeable, really learned alot from him. Definitely recommend using sevier climate control, as they are the best I've seen.

The phone receptionist Jessica was very rude and not interested in providing a good service. It is taking them almost a week to replace the condenser fan and still waiting. I have used Bradbury Brothers before and did the same job in 2 days. Very disappointing company.