Sevier Climate Control Air Conditioning & Heating, LLC

My warranty company uses Sevier Climate Control. Cannot keep an appointment in a timely manner. Both times, I've been scheduled for a 1-5pm service call. I take time off work to be home in case they arrive...and the first time, service person didn't arrive until 8:00pm. I guess our time and work is not important to them.
My second call... it's 5:30pm and I'm here waiting again. I took time off my job to wait for the service call ..... but as usual, my time off work/money is not important to them. They can't even give me courtesy call letting me know they are either running late or not coming at all.
I called their office and I was told that whenever the technician arrives, then he will be here. They couldn't even give me a time frame. Maybe they get a good review as great technicians...but for customer service.. I'll give them a 1 star!

Used them through American Home Shield, my home warranty, I couldn't be more upset, disappointed or frustrated with Sevier Climate Control. The first person they sent out said I had no issue other than i just needed to clean coils. So I cleaned coils, personally, and the problem was still there. So I called them back out and they said they wouldn't come because I had them cleaned professionally.
Which makes no sense, because I did them myself. Finally, they agreed to come back out and they said it was a different issue from the first technician, but I was going to have to spend over 1,000 that would not be covered by warranty. At this point I called a separate company and they said not only were they wrong on the first two problems, SCC left some things open which caused me more issues.
Confused? Well so was I. This was a two month process in the middle of the summer and literally none of it made sense because no one could give me the same or generally similar answers.
They were insulting, condescending and generally rude across the board.
If you use them, good luck, I never will.

Robert is a top-notch repair technician! He is extremely honest and knowledgeable. Other companies had insisted I buy a new A/C system to replace my 7-year old quality unit, but Robert explained that my system was one of the most efficient and I could expect a 20-25 year life from it. He understood the problem and from his extensive experience, told me about the design and repair kit that the manufacturer provides in cases like mine, His competence was refreshing in a business not known for this! He is now my "go to " air conditioning guy!

In addition, the owner of the company worked with his supplier to find my equipment warranty (I do not have a Home Warranty, but do have an extended warranty through the manufacturer), and work with them to transfer the warranty to my name. This was a process, let me tell you!

The only problem I can see with this very good company is their scheduling. They overbook their techs so much that even efficient and knowledgeable guys like Robert are working sunup to past sundown. In addition, and even more frustrating, if unforeseen circumstances arise, like illness or weather, they don't make existing calls a priority, but book them 3 days out or so, causing further delays. I will be writing a letter to the owner, since this business practice is the one giant flaw in an otherwise stellar business.

Repair through AHS they failed to fix it it broke again. It took 2 weeks to get a repair the first time and not even a week later it broke again. Clearly they diagnosed incorrectly. They way over charged for freon I've looked up prices and it's $200 for 20lbs of r410 they charge $700+ for 18lbs what a rip off. I've called around they only do this for warranty customers they literally scam you. They are very unprofessional they showed up in an unmarked vehicle not in a uniform I was uncomfortable answering the door because I had no idea who they were. The first call they showed up 2 hours after the scheduled window. It's a mess all in the middle of the hottest months of the year.

This company was hired by our Home warranty insurance, American home shield. The first tech who came in had no idea about our heating system/ Carrier brand. He left saying we have to put in another work order as we have 2 heaters to work with, he will make order for parts and come back, on his second visit he spent couple of hrs in attic then came down and said "something fishy is happening to ur heaters, I can not understand will send owner, Russell to fix it."
after that our bedroom Cool air stopped working.. anyways Next day Mr Russell appeared and told me some strange mechanisms how heaters are not correctly implanted( although they were working fine for 13 yr so far) and he needs to replace one unit and has to call technical support at Carrier to get info on other one. He left and no reply for 3 wks, I called multiple times, no updates with worst customer service, I called insurance finally to check on it, then I got msg that 5k $ is needed to fix units and insurance will obviously not cover it. I requested insurance to send another company for second opinion as I had bad feelings about this company due to their weird behavior and I was right, guy from Douglas heating came in and fixed both heaters in 20min, apparently central gas line was off and he just turned that back on, Russel was asking for 5k$ for that.
Very disappointed, highly nonprofessional..
BE AWARE...

This company was assigned to a service request I made through my home warranty plan. The technician came to check the AC on a Tuesday, but did not submit a diagnostic report by the following Monday. It turns out that the technician did not know how to submit the report and no one in the office helped him to get it done either. I had to make multiple calls to the office, to the technician, and the home warranty company to get this resolved.

The technician said the expansion valve needs to be replace. But to replace it, he needs to release all the freon in the system and recharge it with 18 pounds of freon after the repair. The freon alone would cost over $1200 because the home warranty plan covers only $10/pound and I need to pay $70/pound. Talking with other AC professionals, I learned that the freon in the system can be saved while the valve is replaced and freon does not cost $80/pound.

[Service, Timeliness, Technician] Chad is an outstanding tech and a great guy. We never have to worry when Chad is here, everything us done like it belongs to him. He takes great pride in his work and it shows.
I would recommend this company to everyone.

Very happy with the service and work provided by Sevier. Was referred to them by my home warranty company AHS. Communication was good and issue was resolved within a matter of days would recommend to others.

Horrible Experience. Assigned through insurance Company American Home Shield. First, the technician tried to tell me the AC Demper wasn't covered under my plan which was false. After I talked to AHS, they scheduled an appointment to replace it but they missed two appointment, No Show, No Call.

American Home Shield sent this company out to repair our a/c unit that wasn’t coming on. The technician took a look at the unit and says our issue would not be covered under our home warranty agreement but they can still fix it as a customer pay situation. I decided to pass on the offer and called another company for a second opinion. The 2nd company comes out and fixes the unit for 1/2 the price. We also found out the issue wasn’t as the first AHS company diagnosed. What a rip-off Sevier is. Very disappointed that AHS is using this company.