Texas Air Repair

After spending nearly three weeks looking for information and quotes, I decided on Texas Air Repair to install a new Trane XR15 Heat Pump. I had already received two quotes, but Henry (the owner) was the only one to give me a price right over the phone! At that point I had him come out, at my request, to look at my current system and setup. He spent a good hour with me as we discussed what I needed and why, along with ways I could save money and still get what I wanted.

Even though I was sold on his company just from talking to Henry, I still had to get additional quotes to ensure my piece of mind. But, after a total of 5 quotes, Texas Air was the clear winner in both cost, and service. I mention service because I must have called and texted Henry a dozen more times as I went through the process of choosing a company, and he answered all of my questions without hesitation.

The most important part was the installation of course, and I couldn't be happier with the system. After his installers finished, another person came to the house to do an inspection on their work, ensuring even fingerprints weren't left behind. Likewise, Albert noticed that my drain valve on my other air handler could have leaked over the pan, and he added a pipe joint at no cost. He checked the system thoroughly and even ensured that the air handler wiring was dressed neatly. That is an attention to detail that I can appreciate. He then went through the system's operation with me and didn't leave until I said I was satisfied.

A couple of days later I received an invoice with all part and serial numbers listed, and the CPS rebate paperwork filled out as well. Texas Air Repair also submitted my warranty paperwork with Trane, which is important for their warranty (don't forget the thermostat too).

I highly recommend this company.

Hi everyone I've been meaning to post about my experience of replacing my 3 HVAC systems over the summer.

I have a really old home that had 3 HVAC systems that were between 18-25 years old each. Each slowly failed over the summer one by one requiring me to replace them all. They all ran on the old R22 refridgerant which is unbelievably expensive to refill locally unless you buy it online.

We had gotten some bids last year 2017 and were quoted 25k-30k by different companies.

We needed to replace a 2 ton, 2.5 ton, and 3.5 tons HVAC system. This past summer I took 4 bids on a Friday. I requested bids for the lowest cost system at 14 SEER.

ARS Rescue Scooter gave me a bid $19990 for 14 SEER Carrier
Sears gave me a bid of $21113 for 14 SEER Kenmore
Abacaus gave me a bid of $28000 for 14 SEER
Church gave me a bid of $30412 for 14 SEER Trane

I'm probably similar to everyone else as this is not my area of expertise and I rely on other people to give me a fair bid, relying that they're being truthful and fair. That first day all of these people continued to hover in my home hoping to be the last one to give their sales pitch. They all tried the pressure tactic that if I didn't sign that day they wouldn't be able to guarantee that they could install it this week. It felt very similar to buying a used car and incredibly annoying. They all also said if I found a better price they would match it.

I took the weekend to think it over and did some research. Turns out the HVAC units themselves only run $2000-$4000 each depending on what brand at 14 SEER. Therefore it should have only run about $6000 to $12000 for the 3 units I needed. The rest of the cost was for labor. People were charging me $8000-$18000 for labor!!! Looking into what went into labor, it consists of adding duct work, installing air handlers, installing the HVAC systems. I only needed the air handlers installed in their preexisting space and needed no additional duct work added to the current systems so I couldn't figure out how they justified $8-18k for labor.

The following Monday, I took additional bids, but this time I let each HVAC company know to just give me the bid and to leave my home as soon as possible. I also let them all know that I already had multiple bids from Friday and had more coming on that day and to give me their best price.

Village Plumbing gave me a bid of $23403 for 14 SEER Lennox
H-Town gave me a bid of $14700 for 14 SEER Rheem
Courtesy Air gave me a bid of $14380 for 14 SEER Ameristar
Texas Air Repair gave me a bid of $11800 for 14 SEER Ameristar or Goodman

Eventually I decided on Henry from Texas Air Repair even though other companies said they would match or better the offer. I personally think that people who give their best offer up front should be rewarded, not people who high ball you then drop their price $50 below the best bid you find after the fact.

I upgraded the brand that I purchased and ended up purchasing a 2 Ton, 2.5 Ton, and 3.5 Ton 14 SEER Trane units from Texas Air Repair for $13500. I have been happy with the quality and the professionalism displayed by Texas Air Repair so and would highly recommend in the future.

I definitely learned a lot about HVACs and hope this experience helps someone else out there from getting gouged.

texas air repair reached out to me with great customer service to try to come to a resolution regarding my recent bad experience. for me, any company that takes this time and effort is worth giving another chance, since they genuinely care about customer satisfaction, retaining business, and maintaining quality and professionalism. they kindly offered a full system re-check. they broke down the costs and explained why a part that doesn't cost much itself might end up costing close to $300 to replace due to internal costs, labor time, advertising, etc. although this in particular still seemed expensive, it wasn't my main concern. my main issue was that they gave me the impression that the new capacitor would solve my AC problem so i paid for it, but it didn't actually fix my problem. a much larger problem was missed initially, and the capacitor wasn't the main culprit that needed to be addressed at the time. this ended up costing me time i didn't have and by the end of their visit, a resolution wasn't readily available. henry from texas air repair expressed to me how much he values honesty and said that if there was anything wrong with their company's diagnosis, they would cover the costs i paid out to the second company. although i am not asking for this type of compensation, as it was my decision to go to another company, i appreciate the gesture. he also clarified that the free service call ad on yelp was an error since the addendum saying "with repair" had been cropped out. this has since then been fixed. i appreciate this small business' efforts to be more transparent and trustworthy, amidst a market that often leans toward the opposite. if any more AC issues come up for me in the future, i'd feel comfortable contacting texas air repair, as they aim to work with the customer and have made themselves very accessible in any urgent situation.

I had Steven come over to my house to do a maintenance check up on my system. I was very pleased with his services. He was very courteous and respectful. He was very knowledgeable and explained everything to me New and lifetime customer.

One of the most professional companies I’ve had the pleasure to work with. The technicians were timely and super knowledgeable in their field. They were able to explain exactly what was going on and fix it that same day! Will definitely be coming back to them for maintenance and repairs. 5 stars!

Courteous staff, always willing to help you and address the actual problem rather than upsell you on unnecessary parts. I trust Henry’s team with all my ac/heating needs because he treats his customers like his own family. Additionally, any time I’ve needed something they were quick in their turnaround from when I placed the service call...you can’t go wrong with them!

I had the pleasure of having Reuben Perez as my technician last night and today, he replaced the motor to my heating system. He went above and beyond to help my family while my husband is deployed. My husband has been gone for 6 months, and won’t be home for 4 more. Reuben did everything he could to make sure my home was warm for myself and my two young kids. Words can not express the kindness he showed me- a total stranger. I am again so grateful for your incredible company for saving the day! Thank you for all you do- this is an incredible company!

Our house was left a mess. Damages to furniture and fixtures they moved and left in a pile. New Insulation was torn, tash left everywhere, owner only cared that I pay him in full on the spot. I am a past customer, never again. Paid as much to fix their sloppy work. Owner extremely unprofessional.

this company is awesome. called.. told them my ac was not working at 12:00 today. they had a tech at my house at 2:30 the tech steve was the best i ever seen. 1 hr later in the antic and a/c was going strong again. better yet the charge was 75.00 dollars. i highly recommend this company and the ac tech. awesome

Texas Air repair was absolutely great. Came on time for their appointment, the tech was friendly and efficient, and they got the repair done quickly. Very impressed with Texas Air and would recommend them highly to anyone.