One Hour Air Conditioning and Heating

Jim was thorough by prompt, and courteous. He answered my questions and gave me pointers for future references. Also, he was early before set appointment time.

They did a diagnostic on ac unit.$89. Thermostat is brand new. Tech said thermostat needed to be replaced. Fee of $280. If that didn't fix problem it would be mother board. Almost $700. Got a second opinion from another ac company. Tech said wires were put wrong. Tech fixed it and only $75 fee. I called one hour ac and spoke with receptionist that answered said sorry you are not happy with service.No reasoning while talking with her. I explained to her I was disappointed with service of diagnostic and the whole wanting to stiff me to purchase something that was not even wrong with ac. She said tech has several years of experience and would not do that! Well what do you call it then if he has all those years of experience. They did not offer to fix bad experience.

I would highly recommend this place! When my air conditioner went out, I called several places around town and none were able to get to me as quickly as One Hour. Their technician arrived promptly and did a great job! They were very professional and friendly, not to mention, one of the most affordable places I found. One Hour all the way around!

He was very courteous and polite and fixed my problem timely . I was very impressed with the gentleman.

Don't book an appointment that you have no intention of filling! "Free if not on time" obviously is also a joke not a fact. Melissa may be the absolute worst customer service person I have ever dealt with in Midland or Odessa.

Part 2: Mindy, the vindictive office b*itch, will cancel your appointments when she pleases, as she pleases. If you attempt to talk to someone about her lack of professionalism or customer service and support she throws a temper tantrum and discontinues service totally.

This is a franchise location and i hope the main office is watching because this is quite possibly the worst thing they could do for a name of a business.

I find it rather telling that most of the 5 star reviews are all from people who have a single review...

The technician was very nice, answered all my questions. Good service

The technician, Jim, was very knowledgeable and explained everything that needed to be done. He was fast, friendly, and offered follow up help if needed.

From scheduling to completion of job, one hour staff is courteous and helpful. AC fixed quickly and great suggests from technicians are always on point. There prices are fair. Definitely recommend one hour

Our service guy was very professional knew what he was doing did some repairs very happy

Friendly and knowledgeable staff! I always can count one them to be honest and up front if there is a problem. I highly recommend