Customer service is horrible!!! Every time I call to place an order I’m on hold for at least 10 minutes sometimes longer. The girl that answers the phone sounds like she isn’t happy and they take a long time to load up equipment being picked up. Left a message to speak to supervisor and still haven’t received a call back.
They r very rude when u call and I was 1 min late....and they were very hatefull and there time is wrong it says they close at 5 but there was no one there at 4:40 and no sign saying they close at 4:30 and when I called again the lady wanted to charge me an outrageous price for after hours... Extremely disappointed....
Trucker Report: I was the only semi here at the time. After checking in the front glass door, I was told to back into the only dock they really have and that they will get to me when they can. 3 hours later I was unloaded and got bols. To only have one door and be a small place, I would have thought the unloading time would be faster but it was a decent delivery.
Very poor service. Female up front is not helpful at all & rude. Over 100 K in sales from our company & finally are happy to say we have moved our accounts to Robert Madden. Much better in every aspect.
Bianca Urias
Customer service is horrible!!! Every time I call to place an order I’m on hold for at least 10 minutes sometimes longer. The girl that answers the phone sounds like she isn’t happy and they take a long time to load up equipment being picked up. Left a message to speak to supervisor and still haven’t received a call back.
Jeffery Yorio
Rude and unfriendly service. I get better service frome Johnstone even if it's more expensive.
Karen Copeland
They r very rude when u call and I was 1 min late....and they were very hatefull and there time is wrong it says they close at 5 but there was no one there at 4:40 and no sign saying they close at 4:30 and when I called again the lady wanted to charge me an outrageous price for after hours... Extremely disappointed....
Michael Horne
Best staff ,helpful, friendly knowledgeable, in stock items, convenient to both Midland and Odessa
Leo Sun
Trucker Report: I was the only semi here at the time. After checking in the front glass door, I was told to back into the only dock they really have and that they will get to me when they can. 3 hours later I was unloaded and got bols. To only have one door and be a small place, I would have thought the unloading time would be faster but it was a decent delivery.
Eliud Rendon
Very poor service. Female up front is not helpful at all & rude. Over 100 K in sales from our company & finally are happy to say we have moved our accounts to Robert Madden. Much better in every aspect.
Brandon Mick
Warehouse is making moves. Theyre absolutely getting faster and faster on getting the orders out
Andre Carrillo
Helpful front desk. Got what was needed
Jason Walker
Pauline is the most knowledgeable and friendly person to help you. Great place for all HVAC supplies.
Carlos Suárez
truck drivers this place is very slow forklifts guys are very slow