Cowboy Cooling

Told us that we would need duct work redone in our house. Technician said his bosses would contact us that day to give more information. Never head back from them. Tried calling and they don’t return our call either.

So I'm always hesitant about using a service I find online but I was extremely pleased with this decision. The only reason I went with Cowboy Cooling is because I've seen posts from Robert Burge (Owner) on FB, assisting others in a group called Houston Area Off-Road Recovery. He's always very helpful and seems like a genuinely good guy.

Side note... I'm HVAC certified. I went through Lone Star and received my HVAC & EPA certification several years ago but have been with the same company for 23 years and don't envy anyone that has to crawl around in a hot attic)

That being said, I needed a new complete system (4 ton residential) and called them out for a quote. John Miller (Service Tech) came out and walked me through why my existing unit needed to be replaced (inside unit rusted out) and several options for a new unit, tiered based on pricing. He did not pressure me to choose one unit over the other, just gave me facts and asked me to call if/when I made a decision on which unit I wanted to go with.

Because of my background in AC, I was able to understand and appreciate the feedback he gave. It all made sense and left me feeling comfortable with the purchase. I called him back and scheduled the work.

2 days later they had a crew of 3 guys arrive and install our new system. They were extremely professional and paid great attention to detail. Copper lines were routed at 90 degree angles, wrapped in tape if/where needed. Pookie (think of it like drywall mud but for seams on new AC systems) was installed as needed and all looked very professional. Electrical lines tucked out of the way and not just strewn across the middle of the floor. I'm telling you, these guys were A++.

Additional side note... My cousin lives 8 miles from me and he had a different company install a 3.5 ton unit 2 months before mine. There's no comparison, Cowboy Cooling did a MUCH cleaner job. And to top it off, I paid the same for my 4 ton unit that he paid for his 3.5 AND I got a 10 year parts and labor warranty. My cousin only has a 2 year labor warranty and 10 year parts.

Thank you so much to John, Robert and the rest of the team involved. Very happy customer!!!

I’m HVAC certified but have no desire to climb around in attics anymore. I also have trust issues as I know how easy it is for an AC company to take advantage of people and convince people they need extensive repairs when they really don’t.

John with Cowboy Cooling came out, explained what was wrong with the unit, gave me 3 pricing tiers for new unit options and left me to decide. ZERO pressure or BS given, just gave me the facts and let me decide.

I had them install a complete new unit and signed up for the semi-annual PM service as well.

When the job is complete I get an email with the details on what the readings on the AC system were as well.

Great experiences each time. Tyler came out today and was very professional, explained what he was doing (just a PM), and was just a really nice guy.

Keep up the great work!!

John was absolutely incredible to work with. We bought and moved into our home in March 2021 and, of course, started having AC issues a month later. We have a home warranty and were matched with cowboy cooling and initially had someone come out just to replace the evaporator coil (with the recommendation we replace the whole system because ours was 20 years old). Not expecting that kind of expense, we just did the coil (~$1100 because we also had to pay for the Freon for our very old system). A few weeks later, we had more issues with it but this time it was an electrical problem. Then, shocker, more issues. The second time cowboy came out, we had John come out and we are beyond thankful for him. He even got some of our issues covered under our home warranty and we ended up saving a little bit of money doing it this way than we would have if we paid to replace the whole system the first time (gotta look on the bright side, lol). John was super nice, super responsive, extremely helpful and patient in explaining everything to us. 10/10 would recommend John from Cowboy Cooling!

Honestly I’m not exactly sure what service they provided. I would like to say they honestly completed an annual tune up but they told my warranty company we needed a new capacitor, two new evaporator coils and 10 pounds of freon. However the second opinion we got said all we needed was 3 pounds (2 in the downstairs unit, 1 in the upstairs) and the coils were just fine. Hmmmm.

I had a wonderful experience with Cowboy Cooling. I contacted them about a week ago for my few quote. Jon came out and was very knowledgeable and helpful.
At no point in time did I feel like I was being talked down to or upsold on products/services I did not need.
Their price beat three other companies that came out and took a look. I also really appreciated that Jon was sent out for both the quote and the actual work.
We now don’t have to worry about this summer heat! I’ve got plenty of insulation and now the master bedroom is fit for polar bears. I am one happy homeowner.

My window was 12-4. I called the office at 1:30 to find out if I would get notice when they were coming and was told yes. At 3:30 when they hadn't shown up I called again only to find out THE OFFICE WAS CLOSED! I gave up on them coming, until at 6:15 I received notice they were on their way. The tech then called me, and said he was coming from Dayton, he didn't show up until approximately 7:30! There was a complete breakdown and failure here. I should have been advised the tech would be late. It was disrespectful of me and my time. The only positive thing I have to say is the tech was professional when he showed up.

We only used Cowboy Cooling because of our home warranty, Landmark. After they ignored our diagnosis from a previous company of our heating issue, they sent a junior employee to take a shot at the problem. After he assured us the problem was resolved, we ran the heater only to have our house completely fill with smoke and fumes and worry about the integrity of our house. When we called to have it fixed, they seemed less than concerned with the major issue, they tried to re-diagnose our issue at an EXTREME markup. When we called to ask about the pricing, the supervisor admitted to marking up prices to recoup their costs in addition to bad-mouthing Landmark Home Warranty. We pulled our claim with them as fast as we could as I would never willingly give them our hard earned money. Admitted schemers will never get our money and I suggest anyone reading this run FAR AWAY from this awful company.

Got assigned Cowboy Cooling thru Landmark HW for AC Check prior to summer. Immediately was contacted by CC to set up appointment. Once set, Dominic arrived exactly on time (window was 12P-4P, he was here at 12:02). He came in, checked the interior set-up in the attic, made sure everything was working, and then checked the exterior unit. Told us he's required to tell us the outside unit is getting old (20 years this year), BUT is still working fine and "If it ain't broke, don't fix it". Pointed out the previous fixes and the newer parts were working fine so we should be all set for this year.

Would highly recommend Cowboy Cooling.

Adam and his partner were very polite and easy to talk with. They were ontime and kept the space tidy. Couldn't ask for better professionals! Will make them my requested servicer through my homeowner warranty company.