Cowboy Cooling

Adam is very professional and good natured. I enjoyed talking with him as he explained everything he did concerning my SPP (service maintenance) to me. He really helped me to understand what he was doing. Since I’ve been using Cowboy Cooling my A/C has been running really good. I hope to be with them for many years to come. Thank you Adam!

Robert arrived earlier than expected and was very informative on issues with my potential home. I feel comfortable knowing that he will have my ac/heat working as it should.

I’ve used cowboy cooling every time I’ve had any AC needs and they have always been great. Very dependable and reliable. The customer service can’t be beat either. Always on time, fast, friendly and they fix it right the first time. I highly recommend Robert and the guys at cowboy cooling!

8/18/2023Poor service. They did half of the job with a promise to return to get the AC igoing. I said I would withhold payment till the job is complete. They said if we could pay now they would be back the next day to get it running. It’s a brand new unit!
That was over two weeks ago and the AC is still not working. they have a lady that answers the phone that is rude and obnoxious and has poor customer service skills. Do not use them. .

So as an update I called the warranty folks and they said they just heard from cowboy cooling. I asked why they had not called them back 2 weeks ago?
So now they have to order parts.
Cowboy cooking Shane on you for dropping the ball for two weeks and only calling them based on my prompt!
Choice warranty this is exactly why people hate warranty’s - bad bad service.

2 weeks later 9:2
Still no resolve called the warranty provider CHOICE. And they said the issue shows resolved and it is not. I escalated the situation with CHOICE and they will contact the vendor.
Still waiting with No air conditioning in 104 weather

David was on time and knowledgeable, diagnosed and fixed the problem quickly and budget friendly.

I was sent Cowboy Cooling by my warranty company, Landmark Home Warranty. The initial tech did not arrive during the scheduled block of time. I eventually had to have my entire AC system replaced. The service team arrived late. Left parts inside and outside of my home, and vented the freon from the old unit to the atmosphere instead of using a capturing device. Very unprofessional. To top that all off, they left me no paperwork so that I could file the warranty. Lucky for me, I took a picture of the boxes before they installed the unit and was able to complete the warranty sign-up with that. My new system doesn't get as cold as my older, less efficient one. I think it actually needs more freon. I have pictures that I will try to attach later.

Charged me $216 for a service contract which included a fall 2021 and spring 2022 inspection and cleaning. Still to this day, they have not returned my call for my spring 2022 service. They will not refund me 1/2 of my money since services were not rendered and they just tried to bill me for a new maintenance contact. If you like customer service and communication, this is not the company to use.

Extremely pleased with the services provided by Cowboy Cooling. Parker was very knowledgeable and resolved our issue quickly! Wonderful family owned business that we will most definitely be using in the future.

Mr Butschek, provided professionalism, and the right attitude during his service of our A/C unit. This is much appreciated, thank you!

I called on a holiday weekend and they were able to work me in to diagnose the problem. They worked with my Home Warrenty company to let me know what was covered. And what my portion would be. Parker explained everything to me and discussed the next steps. I felt that I was working with a great company!