Cowboy Cooling

What a joke of air conditioning company they were sent by my warranty company, 30 minutes later he drives off and don't even come to me and tell me anything, I called him no answer then the 2nd time he answers and says he saw evidence were someone tried to fix it I said absolutely not he said I took pictures of tools up there, if he saw tools they were put there because nobody attempted any type of work I waited 5 days in 103 degree heat with a baby to get it fixed. This is a joke of a company that was hired by a warranty company. I hope they don't have to deal with 103 degree weather with a baby.
Shame on them for making up such ridiculous stuff so they don't have to do the work... I would not recommend this company to anyone at all.
My son in law knows the owner of this company and was floored by the actions they took against me.
They need to be evaluated by the BBB.
Sincerely,
A lady and a baby! In 103 degree weather. Shame shame!!

Robert & cowboy cooling have been taking care of the confort needs for my family & I since 2018. We have our system inspected twice a year, and they are always honest, prompt, and reliable. Couldn't ask for better.

If your company drivers are going to drive in a rude and uncourteous manner with complete and total disregard to anyone's safety, I can only imagine the type of service your company provides.

Cowboy Cooling was dispatched as part of a home warranty call. Adam and RJ arrived in a timely manner. They explained what the issue was, how the part in question wears out, and how to properly maintain my AC unit. They explained other issues that could go wrong in a professional way for AC dummies to easily understand.

I would call them again, and request this same team for future issues and services.

John M came out to repair a problem found at my yearly service check. It was actually an issue from when CC installed my system 9.22. He owned up to it, I had no idea there was an issue, repaired and apologized for the inconvenience. He was knowledgeable, honest and professional. 10/10 recommend this company...

We were assigned to them under our home warranty. They responded within 24 hours. The tech came out quickly, but the price for Freon was not covered under our warranty and was unexpectedly high. I asked that the tech step out while I discussed how we would cover the expense and after 5 min. spouse went outside and the tech was on the phone so we waited for him to return. But instead he just left! I called him and the company immediately and was told that the tech can’t just wait around because he has to go to other jobs. Wow!
However the representative did quickly reassign the service for two bus. days later and took my payment over the phone.

The technicians that handled the repair were simply OUTSTANDING! Thorough in explaining the repair work being done and professional and courteous throughout. We have had several units repaired/replaced in years prior and are somewhat familiar with the process including verifying that the system is charged and weighing Freon before and after to ensure you are not over paying for lbs. of Freon that you did not receive.

As it turns out we did over pay and after a few calls back to the company, we received a refund for the overpayment.

Aside from those two hiccups listed above I would highly recommend this company for future service.

Amazing service... Those are the only words that came to mind. Very informative and helpful. They were able to fix the A/C and heater problem. Thank you so much! I would absolutely use this company again.

The gentleman was courteous but the service was not professional. The repair of the A/C compressor fan motor looked like it was pieced together like an elementary school project or a quick duck taping rigging; see pics attached for reference. As a prior electrical professional in the military and a HVAC & Plumbing Project Manager one knows you would never leave wires exposed to the elements, doing so would only invite additional troubles. I will have to have another professional who truly knows and is certified to properly repair HVAC systems - so double the money for what should have been an easy repair.

As additional proof of claim for others to be knowledgeable; the HVAC community has posted the following information for consumers with regard to exposed wiring on outside A/C equipment:

"AC Issues You’ll Want To Address In Residential HVAC Repair
Exposed Wiring

Your air conditioner typically has a split system, housing a section indoor and another one outdoors. When you look at either of these units, you’ll notice wires extending from the main housings. If you notice any exposed or frayed wires, they need to be repaired or replaced immediately. Electrical shorts quickly cause fires in your residence, or place of business, possibly smoldering for hours before its noticeable. Bare wires also allow moisture into the unit’s electrical system, causing even more damage to the air conditioner."

I hope this information helps others avoid being taken advantage of by unscrupulous HVAC Service & Repair Providers.

Scheduling was great and they were right on time. Our installer was incredibly knowledgeable and willing to answer all of my questions and recommend the best route for fixing our issue. Highly recommend!

Had a great experience with CB Cooling today. John Miller was the technician. He was so professional, knowledgeable, and patiently explained everything to me methodically to ensure I understood everything. Would highly recommend and will be requesting them again through our home warranty co.