Cowboy Cooling

I bought a house in October. Bought a home warranty. Air and heating went out end of January. Home warranty company contracts with Cowboy Cooling. Cowboy cooling came out same day claim was filed and diagnosed the issue and reported back to the home warranty company. Once claim was settled, Cowboy Cooling was contacted and scheduled service for the following day. The owner, Robert, personally contacted me to make the arrangements. The next morning Cowboy Cooling arrived and immediately started the repairs/replacement of my attic unit. Robert came out to meet me and ensure his technicians had everything they needed. I have seen previous reviews and I feel it's important to leave the proper review. In my case, the service was outstanding. The technicians were friendly, thorough, efficient, clean and professional. I have absolutely no complaints and will recommend this company. Communication is they key to any successful transaction. Robert didn't have to handle this himself. He has employees to do this. But his business is important to him as is his reputation. It clearly shows. Thank you Robert.

Cowboy Cooling was very helpful and informative about why and what needed to be done for our AC system repair. They found the part very quickly and where actually early for their repair phase.

Our Home warranty uses Cowboy cooling for AC service issues and we put in a request for service as we had a leak from the AC into our dining room ceiling and our normal big box AC service company wanted $2000 to make the necessary repairs. As we had a home warranty for the house having just bought about 10 months ago I called for service to see if the warranty would cover any of the repairs needed. They ended up sending out John to look at our system and he found the issue that 4 other techs could not between two companies. A strap had come loose and once put into/secured at proper place the system was no longer leaking and we had to replace nothing. He even topped off our slightly low Freon while here at no cost. We made some additional repairs at our request today and the service from John was again timely, efficient, and professional. We have switched to Cowboy Cooling moving forward for all our AC needs.

I called in need of maintenance due to my A/C cycling on and off frequently they came out promptly and were very knowledgeable and professional as well as answered any questions I had about regular and future maintenance Robert and his team are amazing thank you for all that y’all do

Dominic Silva at cowboy cooling was a true professional. He’s punctual, courteous, and very knowledgeable. He takes his time to explain the HVAC issue and how to address it. I highly recommend him.

The Tuesday night before Thanksgiving (the first Thanksgiving in our first house) our AC went out, Cowboy Cooling was recommended to me by my neighbors. I gave them a call and within 20 mins they were at my door and with in an hr the ac was running, but not only did they fix the problem they also corrected many little things the previous owner of the house either did or had done, as well as recommended other ways to improve the functionality of my unit. They walked me thorough everything they did explaining in depth why the were doing it, very courteous and professional, will definitely be using them for all of my ac problems.

I had an issue with my AC and it was blowing hot air for 2 weeks. Through a home warranty company, Cowboy cooling came to check it out. They said nothing was wrong with my AC and that my house was too big and I need to install a 2 unit AC which would cost me 20k. The next day I called a different AC company and they found out it was my Capacitor. They replaced it and I haven't had any issues for a week. How as an AC company do you missed that?? The other AC company even cleaned out my AC and gave me advice on how to maintain my AC. Cowboy did absolutely nothing.

Tyler came and repaired our AC unit. The fix ended up being simple, thank heavens, but Tyler was communicative and helpful in his dealings with me. He helped me clearly understand exactly what the problem was and how to prevent it in the future. Loved our experience

My home warranty company booked Cowboy Cooling to come out to my property. They called me at 8:30 AM this morning and said they would be at my house between 12 and 5. Both my wife and I have obligations we can't break at 1:30 PM almost every day, but I figured that if they happened to call and say they were on their way around that time, they would be flexible and perhaps swap some time slots to accommodate us (or at least put us last on the list for the day). They were not at all flexible when they did (coincidentally enough) call us to tell us that was the time the technician would arrive. While I placed the scheduler on a brief 30 second hold to ask my wife if she could take care of her business before 1:30, they made the decision to re-route the technician, and reschedule me for the next day. When I asked the scheduler to put her supervisor on the phone (the person who the scheduler claimed made the decision to re-route my technician), the scheduler informed me that her supervisor was unavailable for the rest of the day. I immediately called my home warranty company and got the job reassigned to another company. Learn from my story. If you have anything at all going on during your day that you are obligated to take care of (as most people in their 30s do), do not schedule an appointment with these people. They will not accommodate. You WILL have to sit there in your cold house for another day or two and hope they don't call around that time again.

There were some issues in the beginning, but Robert and David jumped in and turned everything around. They got my unit back on line and both were a pleasure to have in my home!