Aire Serv of Killeen

This company gave me my life and health back and my animals too. Because of bad work being done before and with issues of being gulf war vet I just keep getting sick and sicker as time went along. I had to have them come and just RIP everything out and start over to fix what was wrong. Well worth it.

They where fast. They went to check the problem same day I called. Made the process and communication super easy since I don't live in the area and was doing everything for my tenants by phone. Will definitely recommend to anyone.

Had them come out to do a "Comfort tune up"
AC worked fine before they came out. 6 hours later my house isn't
cooling and the AC hasn't shut off!!! My electric bill will be $300 or more..
I called them, and they said it was a bad capacitor that they noted during the tune up... Um.. IT WORKED just fine before the "technician" started messing with it. On top of it they aren't sending someone out to fix what they broke!

They want $205 to replace a $45 part that takes 5 minutes to repair. Umm NO... Why rip people off?

Very unhappy with my experience with this company. Came out July 21st diagnosis compressor. Technician did not report his diagnosis to America home shield. We finally called to find out that it was not even reported after several days. Once it was reported we had to wait several more days just for the compressor part to come in. Once someone was finally able to come out which they didn't come out as promised. My husband took PTO time just to wait around for Noone to show up as scheduled. When two different technicians finally did come out to install the compressor that also needed freon. One of the technicians leaves the other technician to go another job. Now the technician that was left behind not experienced I think because he burned out our circuit board. Now another part had to be ordered. This meant we had to wait several more days. When the technician comes back out it is clear he does not no what he is doing. He had to call someone else to navigate him through it. Nothing wrong with that but someone experienced should have installed the circuit board. Although he tried he clearly didn't know what he was doing. I was afraid for my life because he was working on a gas and electric system. He finally gets it together then he starts messing with our thermostat and I here are loud pop. He has now blew out ours thermostat. So now he goes to his truck to come back with some kind of temporary fix. He installs the temporary thermostat. When he cuts it on it starts to cool, he sets it at 72 degrees. He tells me that he will have to come back with the appropriate thermostat. That the house when you wake up in the morning should be all the way cooled down. He was here at my house from 4pm til 8pm. I was awaken around 6am to find the house warming at 85 degrees in the house. I went to look at the thermostat and the thermostat just falls out the wall. It was not even installed right for a temporary fix you at least want to make sure it's installed properly. We had to wait several more days for the same technician to come out. He installs the new thermostat. Now mind you it is now august 9th. He tries to explain to me like I'm some idiot..that because the thermostat was not installed properly is the reason why the house didn't stay cool like I installed it myself or something. So he installs it and sets it to 72 degrees tells me it's going to take awhile to cool down just like last time. And said he would go outside to look at the unit. At this time I'm not feeling it cool like the previous time he came out . I do see him going back and forth to his truck. I'm just like what now Lord. When he finally comes back in he tells me there is a leek and all the freon had leaked out from the previous visit. And starts blaming the guy that was out here the first time for not catching the leek the first time. But wait... I thought it was the thermostat. Clearly it was not. With that many eyes out here you would think someone would have caught it. I'M VERY UNHAPPY AND AFRAID I'M GOING TO COME HOME FROM WORK AND FIND MY CAT DEAD. I pray you can get it right good lard

My usual provider told me my AC had a leak and needed to be replaced. I called Aire Serv and they fixed it instead of replacing it I appreciate their honesty and service. If I need to replace it in the future I know where to go.

This is a damn good company to go through for your heating and air conditioning needs.They work efficiently, and they do a damn good job explaining what’s going on with what they are doing and why, I am very impressed with their professionalism. No other company will ever service my heating and cooling needs point blank period.

I can't think of a single negative to say. Very good and patient technician, very reasonable pricing, and fast service, especially in the burning July heat. This is the only HVAC company that will be seeing repeat business from me.

The team at Aire Serv of Killeen offers customer service that is second to none! They are prompt, knowledgeable and accommodating. We highly recommend this company for your HVAC needs!

On July 1, 2018 I requested a bid for a complete HVAC replacement through Home Depot.
On July 2 Raul from Aire Serv Killeen arrived and quoted a price. Later that same day he called saying they would do the job for $600 less if I agreed to have it installed this week.
On July 5 two young men arrived and removed my old system and began installing the new system.
It was clearly written and discussed with Raul previously of what the new system would consist. (new condenser, new evaporator coil, new furnace, new drain line, new thermostat and thermostat wire, new electrical whip, new freon lines)
I specifically asked Raul about the new freon lines. He stated it is a new one continuous run from unit to unit, welded at each end.
What I noticed the installer doing was welding new copper onto the ends of the old copper lines underneath the house.
(I am leaving out other issues for the sake of brevity)
The installers eventually welded new copper lines onto the previously welded lines, but in the process of pulling them underneath the house, they were severely kinked in two places.
I took photos of these two kinks and texted to Raul. He never responded to my text.
I showed the photos to the installers who agreed to cut the kinked sections out and weld in new copper sections.
There were a few other issues that occurred, or rather didn't occur during this installation.
The system currently is working well.
I would not reccomend this company, but if you do use them, you should probably watch closely as to what is actually being done, or not being done.

Put in an online request for water heater service, but never received the call back to schedule service. The next day I tried calling them, it rang for awhile then they just hung up the phone. Looking through other’s reviews of this business, it seems to be a very common issue. So I called Wayne Hyde Plumbing instead and they answered right away and scheduled me for a service! Aire Serv replied to my original review saying I needed a plumber and that’s apparently they’re excuse for not contacting me back. So I just edited my review to state that I needed a water heater service/repair, which Air Serv does do according to their website. The Wayne Hyde Plumbing company that is now helping me also does water heaters. I never told Aire Serv I needed a plumber.