Bart's Heating & Air

Great company. I was taken advantage of by a competitor of theirs and Bart's was able to fit me in last minute on a Friday. They verified the problem and quoted me the price to repair it. The repair was done and my system was back up and running. I highly recommend them. The technicians were very honest and professional.

I signed up for Bart's annual maintenance program. Very pleased. My technician Robert did a thorough job of looking over both my systems. Fully explained everything. I recommend them for sure

Robert was great! Very helpful and professional. Not only did he help me by fixing the A/C, but also walked me through how to prevent frequent issues from arising down the road. Would definitely recommend Bart's to family and friends.

All started with a service call on my old units, their service man Hayden just confirmed, which I expected, my units had small leaks and needed lots of freon. The cost of the old freon would be very expensive. Thus I had their salesman come and quote me a cost of new units. Their salesman Magnum, presented the various systems available. He gave me a quote on the system that would meet all my needs and at the most economical investment. I ordered the 2 new AC units. Their team of 4 professional hard working guys installed my units in a day. Their lead Paden, did a great job in checking and documenting all aspects of the job. Also a shout out to Staci in the office on handling my questions and getting me quick answers. I am now one "cool" guy.

Recently used Bart's to replace the condenser coil on our home AC unit. Staci was absolutely fantastic! She went above and beyond to ensure we got our repair done asap and even made arrangements to ensure my pregnant wife was comfortable while repair was completed. Jordan, our technician, was extremely knowledgeable and professional. Will definitely be using Bart's for our future HVAC needs will be recommending to all our friends and family! Thank you Bart's!

Barts was extremely responsive, and communicated really well through the whole experience. They arrived on time, provide a way to track the location of the technician and we're very reasonably priced.

Pros: The service was punctual, the repair was made correctly the first time. The technician was professional. A technician as available the same day I inquired which is always nice.

Cons: The root cause of the problem was a severed wire near the outside ac unit. The technician showed me the 3 feet or so of wire that was damaged. He asked if I wanted it fixed. Shame on me for not asking the price ahead of time. Having had a number of home repairs over the years, I was fairly comfortable that 3 ft of wire repair wasn't going to break the bank. Upon completion he told me the cost was $402 dollars. I asked for a breakdown of pricing and he said it was $79 dollar service charge and the rest was parts (and presumably labor). Honestly, I was shocked.

Follow-up: I was overall very curious as to how they arrived at the repair cost and contacted Bart's. I was informed they use flat rate pricing. If the book says wire repair costs $500, that's what they're going to charge you. I was also told that it was their practice to inform customers ahead of time but that was overlooked in my case. Lesson learned for me. I am adding to my list of questions when I hire a contractor whether they use flat rate pricing. To Bart's credit, they offered a $50 refund. A fair token. But, a 3 foot wire repair should still not cost $350. I will seek alternatives next time.

We’ve been using Barts for well over 10 years and have never been disappointed. They sold me years ago when they were able to figure out a tricky problem with an old unit, that saved us from having to install a new unit! Thank you for being knowledgeable and not immediately running toward the “quick fix” and costing your customers hard earned money. Always on time, always in communication with their customers. I’ve recommended them time and time again to family and friends.

Bart’s has always taken good care of us. Today we had Brandon come out to clear the primary overflow and he was friendly, thorough and knowledgeable.

Prompt Service and trustworthy company. The Technician, Brandon, evaluated my AC system and provided the options to me. There was no pressure to purchase anything that I didn't want or need. I will definitely call them again if I need service.