Marcos' AC & Heating Services

they came out and fixed the issue within a reasonable price.

Our AC had been out for 2 weeks before I called Marcos AC. For me, this was a medical emergency due to my genetic lung disease, Cystic Fibrosis. Our home warranty completely screwed us over and still had no intention of speeding up the process of fixing our AC. When I called Marcos AC, the lady that answered the phone was so kind and immediately called Marcos. He came out within the hour. He fixed the AC immediately also. To have a company care that much about my medical condition and truly work that hard for me was a blessing. He worked with us, helped us with so many options for financing, and even recommended a filter that could help my respiratory issues. To say that he showed how much he cares is an understatement and I will recommend them to everyone I know from here on out. No other company will be touching our AC unit except Marcos AC.

On 06/04/21 I had a Lowe's Certified Installer (Marco's AC & Heating) come to my home and install an HVAC System (AC outside unit and new coil in the attic). During the attic installation one of the men fell through the ceiling. Not completely to the floor but he was hanging from the beams in the attic over our dining room where our 6 YO granddaughter was doing virtual learning with her classmates. Besides Sheetrock, insulation and being startles a he appeared to be OK. We then checked on the young man and he said he was OK. I immediately started taking photos and checking for other possible damage. I contacted Lowe’s. I explained the situation and they asked to send photos and wanted to know if I spoke with the owner of the company. I explained I was going to contact him after speaking with them. I text the owner of Marco's AC & Heating and explained what happened and sent him photos. He said he would get someone out to repair the huge hole in our ceiling the tomorrow (Saturday) no later than Monday. I called and emailed Lowe's and told them what Marco's told me. On Saturday Marco's text and said the repair guy couldn’t make he would try to come out on Monday. I said OK. On Monday Marco text and said the repair guy is still on another job and can’t make it out until Tuesday at the latest Wednesday. I said OK. I contacted Lowe's and explained that my ceiling was still not fixed and their certified installer keeps changing the date someone is coming to repair the ceiling. The young lady asked if I would hold on the phone line while she called Marco's. I said sure. She called and Spoke with someone at Marco's who told her they would have someone at our house between 9:00 – 12:00 on Tuesday to repair the ceiling. I thanked her for the information and she said call us back if it wasn’t done. Immediately after I ended the call with Lowe's Marco's text and said he would have someone come out on Wednesday to repair the ceiling. Which was a day later than what someone told the Lowe's call taker. I said OK. I called Lowe's back and said Marco's lied. They told me Wednesday not tomorrow (Tuesday). She asked was I OK with that?? I asked if I had a choice. She said let us know if no one shows to do the repair. I said OK. On Wednesday Marco's text and said the repair guy can’t make it. He will try to make it Thursday morning (today). Today he text and said the repair guy has to guy out of town to pick up the paint to match our ceiling (he has never been to our home to see the exact color of the ceiling) and would not very able to pick it up until late Friday. Marco's asked if the repair guy could come by on Saturday to fix the ceiling. I said no. No one will be home. He asked what day will I be available. I said today and tomorrow (Friday). He said what day next week. I said Monday. I called and emailed Lowe's and got crickets! No return call or email. This is ABSOLUTELY UNACCEPTABLE! We have been more than accommodating with our patience and time. However we still have a huge hole in the ceiling and no positive answer/idea when it will be repaired or if it will be repaired by Lowe's/Marco's AC Heating or we will have to pay out our own pocket to repair the ceiling.

06/16/21
Making things right after 9 days of waiting for our ceiling to be repaired. I want to advise you that on Monday afternoon Marco's sent out two men to repair the sheetrock damage/hole in our ceiling. The two guys did a really good job on the repair. They were not employee's of Marco's but someone he contracted out to do the work. Marco's kept in contact with us about the repair and came out today to make sure we were satisfied. That meant a great deal. Thank you Marco's for making things right for my family. I will recommend and use Marco's AC & Heating Services again.

We have been using Marcos’ AC and Heating for several years. They have always been thorough, trustworthy, and reliable - at a tremendous value. Our most recent technician, Chris, was kind and had a fantastic disposition. He thoroughly explained what was happening with our system and offered very simple and affordable solutions to remedy the problem. You have a real gift in this employee. Thank you!

Very professional technician - provided both what needed to be done now as well as what issues will need to be addressed in near future.

With everything that has happened in Texas this week from the winter storm it left people like myself frantically searching for parts to fix pipes. With nothing available in any store I went to a plumbing supply store to look for products. After being told there was nothing available a Marcos employee saw what I needed and helped me with some of his own supplies. Their willingness to help was so appreciated with all the chaos going on and just goes to show how they will treat their customers. I will definitely be using them for any future ac and heating needs!

Marcos AC offers some of the best customer service in town. I recently had them install a new unit at my house and they had it installed and running in less than a day. Edward (one of the owners) was at my house in less than an hour after I called him. They will make you top priority. I wouldn't go anywhere else for any of my AC needs.

Marcos and his team showed up early and diagnosed the problem immediately! They had a quote and report over to me within hours. I was so impressed with their professionalism and responsiveness that I will only use them in the future. Great company!

First time we used the company and everything went great. The crew showed up quickly. They were very courteous. They checked everything in the attic and said it was all good. Found a bad capacitor on the outside unit. Replaced that and cleaned the unit. They cleaned everything up and were gone quickly. Owner followed up. Will be using Marco’s for all our future AC /Heating needs.

One of my units was performing poorly, I called Marcos AC, to come to revise my unit and they found that the unit was in bad shape. They proposed to me, to replace the unit for a new one to fix the problem that I had. the original unit was too old more than 15 years. so, I decided to go for a new unit. They came on time, and they perform a professional job. The price of the unit was better than the other companies, and the warranty is also better that the other companies. If you have a problem with your AC unit, I recommend this company.