ACS Absolute Comfort Heating and Cooling

They are either not qualified or straight up trying to rip off customers. Either way I'll never be working with them again. They were sent by my home "warranty" program to deal with a unit that wasn't keeping the house cool. The tech took a bottle of snoop in the attic and said the coil was leaking. The repair (before warranty) was quoted at $2,210 for a new coil. This included 14 lbs of R22 when I was only 2 lbs low (nearly $1k over charge), a new copper line set (which shouldn't be needed for a coil replacement $185), and a "reverse service siv" (which neither my regular AC company or google can identify for $195).

I should have followed my gut and just called my normal contractor up front. Instead, I wasted $75 for the "diagnostic" performed by ACS. A second opinion from a NATE technician with the proper electronic R22 detector showed no leaks in the coil and only 2 lbs low (not the 5-6 lbs I was told by ACS).

The float switch installation quoted as part of this repair was also priced at nearly double what I paid my normal contractor to perform the service while they were here.

When I asked for a detailed quote so I could understand the pricing they stopped responding and never provided it. I had to get it verbally from the home "warranty" company. Don't do business with these folks. They are beyond sketchy and will rip you off either through their own ignorance or through intentional crooked practices. If you have to do business with them due to you "warranty" then do yourself a favor and get a second opinion.

This company was sent to my home by American home shield, not only did the guy have a cocky attitude he then said we basically needed a whole new unit inside and there was nothing wrong with the outside unit, I have 3 kids youngest 16 month old with special needs and they said they couldn't get to us for another week to fix the issue. So we had a 2nd local person come out and come to find out the unit on the inside had nothing wrong with it, the only issue we had was a leak in the house and to add more freon to the outside unit.... ACS wanted to charge us $1,595.00
Local company $500.00
Please get a second opinion with these people

Awful experience. We were assigned them through American Home Shield. The tech didn't call ahead. Our upstairs AC unit was leaking into the emergency pan and the tech shrugged and said there was nothing wrong with it. A week later we have water leaking from the ceiling in our kitchen from the unit and we call them back out to look at it again and the tech still maintains that nothing is wrong with the unit and blames the water damage in our kitchen ceiling on probable rain damage from a roof leak. From the moment the guy showed up it was clear he didn't want to try to do anything - he wasn't in our house for more than a couple of minutes each appointment.

Chad and his crew did a fantastic job! They were on time - starting and finishing. Our ducts were 35 years old and had them replaced. Now we have more air volume than before and the duct insulation is a lot better. Chad is very friendly, professional, and knows his "A/C."

I called ACS this morning and the technician, Billy, arrived at noon to clear a blocked drain line. He found 2 blocked and cleared those and treated the remaining 2 with bleach. He worked quickly and did a good job. This is the second time I have used ACS and have had good experiences both times.

ACS did a fantastic job, from the initial visit for the estimate, to the final visit for the install. I would highly recommend this company for anyone who needs maintenance, repair or up to a whole new HVAC system.

I was a little nervous about having an HVAC professional come out after a previous bad experience (with the office staff at Admiral). Absolute Comfort came out when they said they would, inspected my equipment, and gave me great advice on what needs to be done now and some good tips on how to prevent future breakdowns (keep your system CLEAN). Many thanks to Jeremy ("Stack") for a job well done and answering my questions (e.g. what the heck is a 'plenum', lol). Will call again!

I have the best experience with ACS, they have the best staffs and experts on the jobs. By reading some of the negative comments here, I hesitated to use them at first; however, after the minutes they got to my house I can see that they know what they are doing.

By serving thousand of calls years in years out, it's hard to please every body b/c of course they are sub-contractor who was in between customers and pressure from AHS. The reason I said that b/c I have my own business too so I know EXACTLY what they have been going thru.

Bottom line is ACS is great company to do business, they are professional, integrity and honest. Give them a chance like me, you will not be disappointed.

Many Thanks to ACS

Ethically compromised company screwing over you and AHS for money. Brand new freon in my system and won't even try to recover it. They also do not believe a word you (the homeowner says).
Read the other reviews: do not do business with these fools.

They came out to do a service call on Wednesday it is Friday and they still have not sent over the report to my warranty company, I have an elderly mother in the home with out ac and they do not care. I am not sure who to be upset with them or the warranty company.