ACS Absolute Comfort Heating and Cooling

Very upset with this company. I bought my first house a month ago. I have an inspection report where the AC was performing perfectly. Then, it went out. My home warranty company contracted out this company to come diagnose the problem. The technician, Andy, said I had a leak in the condenser coil and it needed replaced. He quoted me $4,500. No problem, I thought as this should be covered by my warranty. The next day upon checking with my warranty company they say the report ACS submitted shows this is a pre-existing condition, and therefore is not covered.

I have the inspection from just a month and a half prior showing a perfectly functioning AC. How is this pre-existing and how can ACS assume that? I called ACS and asked them to send me a copy of the report that was submitted to my home warranty company. They were unable to provide me with that information.

I requested a second opinion through my home warranty company. The other AC company came out and the technician could not find ANY leak whatsoever. He literally was working on it for 2.5 hours trying to find the supposed leak that ACS reported. The problem he identified was the capacitor needed to be replaced. The capacitor was replaced and now my AC is working perfectly. Did the leak patch itself up? Lol.

This company incorrectly diagnosed the problem and then tried to overcharge me on repairs. I suspect it is because I am a young woman and perhaps thought I didn't know any better. I am extremely unhappy and would not recommend this company to anyone! I can’t believe I had to pay a service fee for terrible and faulty service.

ACS replied to my review and stated that just because it isn't covered with my policy doesn't mean they give incorrect diagnoses. However, that is exactly what happened. I understand that not everything is covered. But the problem I had was completely missed and made out to be something else and that is why I am leaving a review.

I have lived in the Houston area for almost 10 years, and Mike Phan at ACS Absolute Comfort is one of only a few contractors who I trust completely to figure out what my problem is, tell me what it will take to fix it, and then do the repair at a fair price and on time. Mike has been servicing my HVAC system at 2 different homes I have lived in for the past 3 years. Just today he came to my home and fixed a problem I had with a clogged AC drain pipe that I had tried to fix on my own without any luck. He quickly took care of the problem and showed me what he did, so if the pipe clogs again in the future I will know how to fix it myself. He also told me how to keep the pipe clean so it's less likely to clog. If you have any problems with your heating or cooling, just call ACS Absolute Comfort and ask for Mike Phan. He will take good care of you.

This company came out on Thursday, June 15th through AHS. Our home was 80+ degrees. Andy stated that there were issues with compressor and evaporated coil need to be replaced. I asked him if he could provide me with an estimate and he said that he had to wait for AHS. Mind you, it's literally 100 degrees outside and I have kids. There was no urgency at all. By the next Tuesday I still hadn't heard from them. I called them twice and again, no urgency for an estimate. I already paid $125, so it didn't make sense to go to another company. I called on Tuesday and again, there was no urgency. The lady said she would have someone call me. Never did. We scheduled a follow-up, since AHS still wasn't showing anything in the system. They were supposed to come Thursday, June 22nd, but ended up cancelling the appointment without noticen and decided to finally send the invoice, which was outrageous. So we have wasted a week of our time in 100+ degree weather dealing with this terrible company. Definitely would not recommend.

I had American Home shield send a company to check my A/C last week and they told me we needed a stage two compressor replaced, which they don’t make any more, so the cost was going to be about 15k per the tech. Got a second opinion with ACS Absolute comfort and the repair tech with this company named V took care of my TRANE a/c unit within 20mins blowing cold with nothing to do with the compressor. ACS is my a/c company. I’m done with lies.

my Insurance company send this company to my home to diagnose my Furnace, but the guy who came is a completely give false and wrong diagnosis about the situation. it's supposed to get fixed for $100 so, he quoted $3500., I am not recommending this company.

My technician was Andy and he was awesome. I was skeptical about using my warranty because of previous reviews. I’ve even had similar experiences my self with another company but I was desperate and it paid off.

Andy was patient with his trouble shooting and got my heater working properly. Will use the company again for sure.

In August 2022, my AC stopped cooling. My home warranty company sent ACS Absolute Comfort Heating and Cooling to my residence to diagnose the issue. I was told by the technician (Danny) that the capacitor burned out and that he would replace it. Danny replaced my old capacitor with-what I thought was-a new capacitor. The AC seemed to be working until now-October 2022, just 2 months after the capacitor was "replaced". At this point, I did not trust the work ACS did, so my home warranty company sent another contractor out instead. The new technician informed me that capacitor that was supposedly replaced back in August had burned out. He also stated that the capacitor was old and used. And the worst of it: my home warranty stated that I've passed my 30-day deadline and would have to pay AGAIN for the same services.
As a senior and a paying customer, I do not appreciate lazy, incomplete work. This company is unprofessional and did not perform quality work. I feel taken advantage of, and I'm not happy with the service I received. I will not be using this company again, and I have informed my home warranty company of this situation.

Contracted through American Home Shield (AHS) and have been unable to speak with anyone regarding the diagnosis. I've called the office several days and I have only reached a recording. No one ever returned my calls and no repairs have been attempted.

Update: They respond better by text messages on their main number. Night and day difference. They should state this option on their outgoing message. They never returned my calls but texting them resulted in immediate responses and now I know what is going on. I'll update my review again once the work has been completed.

AC was leaking and there was no secondary drain installed in my house. Called them and the tech said the previous tech switched the wires so the pump should be working correctly now. That night my entire attic is flooding and has caused installation and ceiling damage. Have called and left messages as well as text messages and they are not answering my calls. Paid for a service that I did not receive

*updated: had another trusted company come out where we share ACS’s findings and they said they were wrong. The unit wasn’t leveled, wires were crossed. So ACS’s reply is STILL wrong! Glad my AC is working properly now due to a TRUSTED company. I still stand by I would never recommend this company

My home warranty company (American Home Shield) assigned Absolute Comfort to come and "repair" our home A/C system as it was not cooling our home for a service call fee of $125. Mike, the technician that came to "repair" our A/C system sent a report to our home warranty company stating the following and this is copied and pasted from "Mikes" notes that were sent to our home warranty co.
*(Non-Covered Costs)
-Replace Evaporator Coil
Reason Not Covered
-Pre-Existing Condition
Notes from Contractor, Mike
"found 4 ton horizontal box coil leaking freon. preexisting and detectable leaking." $3135.00
Total estimated non-covered costs: $3135.00

So after this email we received from American Home Shield my wife googled what an average "Coil Repair" should cost. This what she found. ( The cost to replace an evaporator coil fluctuates between $600 to $2,000, depending on the unit and brand of the evaporator coil.) Furthermore , it was not noted in "Mikes" notes to our home warranty company if he performed a leak test or not (which is standard protocol) so there is no proof in writing to our warranty company that the proper evaluation was completed. Nope , it just stated we need a new coil and it is pre-existing and it will cost the home owner (me) $3,135 to repair. Interesting side note to be mentioned: we purchased our home two years ago last month. We were required to have a home warranty for one full year after the purchase. Not one A/C claim was filed in that 12 month period, No "pre-existing issues" to speak of!!

There are plenty of honest A/C companies in Houston but this one , from our experience, is not one.