ACS Absolute Comfort Heating and Cooling

My home warranty company, American Home Shield, assigned ACS Absolute Comfort Heating and Cooling to work on my A/C unit. Mike, the technician, came out to look at the unit. He spent 2 minutes, then called me to let me know that the condenser coil was broken, and that the A/C was only cooling at 50% because of this issue. He told me that I'd need a new unit, and could finance one through his company for $11k, which is far more than anyone else has quoted. He also offered this quote before contacting my warranty company to see if they'd cover it. He left, then turned in a report to AHS stating "No mechanical problem" without doing anything to resolve the problem.

I was desperate, so I got referrals for other local technicians from people in my neighborhood. I had two come out. Both companies told me that the unit needed to be replaced, and that the coil's damage was due to its age and NORMAL wear and tear. One even wrote up an invoice/diagnosis stating that the unit was in good condition considering its age.

On AHS's site, I let them know that ACS Absolute Comfort Heating and Cooling didn't fix the unit, so they put in a ticket for them to come back out. The vendor sent out the same technician, Mike. He walked to the unit and looked at it, then told me to turn my a/c on. IT WAS ALREADY "ON," but NOT WORKING. I mentioned to him what the other technicians said. It's only then that he decided to actually open the unit, instead of standing there staring at it, and looked inside. He used his tester and confirmed that the compressor was shot and said it didn't make sense to replace it because of the damaged coil. He told me that the unit needed to get replaced, but kept repeating that the unit was probably damaged due to pressure washing (which is something that I've never had done to or near my house) or heavy rainfall. He said that means that it wasn't normal wear and tear, so when he submitted his ticket he mentioned "not normal wear and tear," and included that the unit needed to get replaced. Because he said it damaged because of wear and tear that wasn't normal, the warranty company denied my service. They work together to get consumers' money and to deny their service. I guess they figure if they deny the service that the customer will pay to get a unit through them.
I have text messages and videos of Mike telling met that the condenser and compressor needed to get replaced and him blaming the weather for what happened to my unit, yet he still wants to report it to the warranty company the way he did so I won't get my new unit.
Stay away from this horrible company if you're working with a warranty company. They will screw you over and ask you to work directly with their company for services they perform.

My AC went out over the weekend and my home warranty company assigned ACS to me. They responded on the weekend and set up an appointment for Monday morning. Danny came out on time and quickly fixed the issue at no cost to me.

My home warranty company, American Home Shield, assigned ACS Absolute Comfort Heating and Cooling to work on my A/C unit.
I requested the repair on 07/09/2022. Today is 7/26/2022, and my A/C repair is still incomplete. I and my family have been suffering without A/C for more than 2 weeks.

My AC stop cooling two days ago so I put in a service request via online through my home warranty (AHS), they of course selected Air Dynasty but I read all the scams about them on Yelp and that the BBB has them as NR, so I canceled and called AHS to request someone else. The selected this company and at first I couldn’t find any Yelp reviews & was reluctant but I accepted just to find the reviews were just a tad bit better than Air Dynasty but at least not full of scamming accusations and they are NOT accredited with the BBB and are graded a F! However, from me calling to confirm the request with them to them showing up on time and fixing my AC without trying to sale me anything or charging me anything I was pleased! I told Mike and his companion my expectations as soon as I opened the door for them and what I’ve learned about the company online, plus I already had an AC guy take a look the day before and had spoken to AHS. He kindly nodded and in 10 minutes the house was cooling . Mike explained and shows me the issue at hand… thank you Mike!

This had been a terrible experience with this company. They came to my house Friday. My AC blew for 4 hours and shut off. I had to call them back and they did not return until the next day. He came on Saturday and said something was wrong with the hookup and disconnected my heater saying that this would fix my AC problem. My AC blew for about another five hours and then completely shut off. I caught the technician back on the following day and he told me to call him back when his business office was open. I asked him if he sent a report to my home warranty company and he reported yes. He told me a bold-faced lie because when I spoke to the Home Warranty company they said they had not received it. Furthermore, they called the technician and he told them that he had not sent it. He is a definite liar and very untrustworthy and very bad customer service. I would not recommend this company to anyone.

Stefan from Absolute Comfort checked out why my AC drain pan was overflowing and leaking and explained the various scenarios of repair. Turns out I need a plumber to snake out the main line at the overflow. He was very professional and friendly and answered many questions I had . I’ve used with this company for many years and have been impressed with the quality of work on both installation of units and on maintenance.

Michael was outstanding and honest. He arrived on time. I have 2 AC units and have used him 3 times for issues with my condenser and coil. He finds the root cause and always has my AC repaired in one day. I would recommend him to anyone.

I experience the best A/C service in my life. My A/C went out last night and I went to google someone that can help me. That is when I found ACS Absolute Comfort. I put a request in their website and just an hour or two, I got a phone call from them to schedule out within the day.
When the technician arrived and started to look at my A/C, he explained to me what happen to my A/C is that the capacitor is bad and need to be replaced. They offer a very reasonable price for the repair which I have to say yes immediately cause I need my A/C and their price is not bad at all. They quickly replace it and the A/C start to work perfectly. I got my air back thanks to ACS.
I would recommend ACS for all of my friends.

This company is horrible and incompetent. .. I have had issues from day one with this joke of an AC company. There have been 4 different incompetent service men come to my house that have all told me something different. The 1st guy comes and adds freon and a day later the compressor goes out. They are unfortunately who my home warranty people sent so I was forced to use them to replace compressor and they robbed me for freon up charge for over $500. Less than 30 days later my AC stops cooling. Yet another incompetent service man said fan blade was broken and replaced with the WRONG blade. I spent the holidays with a house full of people burning up. I have yet to get my problem fixed and will now file complaints and write negative reviews anywhere available to make sure others do not have these same issues. I see a similar issue thru American Home Shield happened to another person and it's obvious the few positive reviews have been written by them. I am waiting to see if they fix their mess right away or I am going to BBB and Attorney General.

ACS provided exceptional service to include excellent customer service, quality products, punctual, professional, knowledgeable, great value, and trustworthy. Patricia was very knowledgeable and patient while I asked her numerous questions and provided clear and concise responses. Will definitely use for ALL my AC/Heating needs and highly recommend. ACS has restored my faith that professional AC/Heating companies still exist. Thanks for all you do!