1st Response AC & Heating

Spencer was the most professional, knowledgeable, patient and thorough with his explanations. Best experience and company I have worked with in a long time. Honest about what we needed and didn’t need and didn’t try and up sell. I’m totally pleased.

Spencer was on time and had a great attitude despite the extreme temperatures outside and in the attic. He resolved all the issues in a timely manner and his explanations were easy to understand. I highly recommend 1st Response AC n Heating. They have excellent customer service and a quality maintenance plan.

Very knowledgeable and professional. Our tech was able to quickly diagnose the root cause of our A/C problems. They provided clear explanations of how different parts of our system were interacting with each other and what was causing our issues. We are very happy with the quality of the repairs and our A/C is working well for the first time since we moved in!

Excellent Customer Service and Communication, explained in detail the reasons our AC System wasn't cooling. Our AC quit cooling on Saturday night, called and spoke with Tyler on Sunday, he got us on the schedule for Monday between 10am- 12pm. Their office called me to inform me Steph was 15 minutes away. Around 10am Steph showed up and I explained the issue we were experiencing and he went to work. Found the issue, explained what was wrong and total cost. We had Steph fix our unit, he found 2 other items about our unit and cost, strictly up to us to correct the issues today or at another time. 2 issues had nothing to do with the reason for AC not cooling, no pressure sale tactics. The 2 small issues were something the builder D.R. Horton did not complete when the house was built in 2020. AC was repaired, 2 issues were corrected and The Bakers Household is comfortable again. I had 1 AC service company tell me they couldn't be there until Thursday or Friday, by then I would have moved or dead. Very happy with this company, we will use them for all of our AC/Heating needs and supporting local busines.
Thanks
Don Baker

After a less than positive experience from another a/c company. I was appreciative to be referred to this dealer via the Trane web site. From the moment the techs (Spencer & Travis) arrived their attention to detail and explanation of the service which was needed completely calmed my mind. Spencer took the time to be informative in terms that I could understand the issue with my system. The cost to repair was very reasonable and he also explained in detail what conditions were found just upon initial inspection. Thank you so much for your honesty & integrity! You have won a customer and I will definitely recommend this service company to others.

1st Response was quick to respond to our request for an appointment. Spencer Seplak was great in finding the problem and a solution. He made sure we understood the process and how to better take care of our system. He saved our lives by fixing a leak until late into the evening. Within minutes our home felt so much cooler!

From the first phone contact, I was confident I was hearing truth. I appreciated information and education instead of a sales pitch. I was offered nothing as a ‘free bonus’, yet the final price was many thousands less. I recommend them highly to anyone who values prompt service, clean and careful work, and zero surprise ‘additional charges’ after the scope of work is agreed to and quoted. I have been pleasantly surprised by both how very quiet the unit runs, and that I am almost too cool with the thermostat set 6 degrees warmer than I ran the old unit. I highly recommend 1st Response without hesitation.

Tyler Word and his crew at 1st Response Heating and Air Conditioning have maintained and repaired our AC and furnace for many years. Tyler has kept our 30 year old air conditioner running for more years than we thought possible! We recently decided it was time for a new, more efficient system.
A new system was installed quickly, at a fair price and we are already enjoying how quiet and efficient it is! I would highly recommend 1st Response for your heating and air conditioning needs! They’re honest, quick to respond, and do great work at a good price!

I can’t say enough about the excellent service from 1st Response! Tyler is professional, courteous, knowledgeable, honest and very thorough! He provided recommendations for maintenance for my air conditioning system and I highly recommend them for their great service!! They truly care about their customers and the integrity of their work.

It has always been fantastic service, Spencer was great at explaining the work preformed on our new install. Always a pleasure working with 1st Response