K&S Heating and Air

Aug 25, 6 pm: Called K&S to report an a/c issue, I was told I would get a call and someone would come out to fix the issue before 9 pm same day. Waited around till 9 pm - no one showed up. Had to turn off ac and by this time temperature in my house is at 85 deg. Keep in mind I have two toddlers. We do everything we can to stay cool.

Aug 26, 10 am: Got a call from K&S saying they were calling back to check on the issue. The lady I spoke to said she just got the message about my issue. I am upset by now and told her that I have been waiting since last night based on the information I was given. She said she could get someone to my house the next day - Aug 27. I said that was unacceptable especially because I was given wrong information. Additionally a K&S technician knocked on my door while I was dropping my kids off to school in the morning. I saw them pull out as I was driving up to my house. I tried to flag them down without any avail. I ended up talking to the Supervisor - Andrew who scheduled a technician to come out on Aug 27 in between 12 - 5

Aug 27, 4:50 pm: No one showed up so I called back. After talking to three different ppl, the third person told me that there was no appointment on their books and that she could book me for the next day. I asked to talk to her manager and Andrew the Supervisor gets on the phone and looks like he made a mistake and didn’t get the appt in. By this time I am beyond livid and asked to speak to the owner. Also Andrew offered to have someone sent out in the next 30 mins.

Andrew got David on the phone and here is the reason why I gave 5 stars - David acknowledged the mistake and showed that he cared. I really appreciate David’s professionalism. While I was talking to David, a technician knocked on my door.

It shows that ownership here cares for their customers even when things go wrong. I totally understand that it is peak time and there is very high demand on a business such as this so things like this can happen. It is how it was eventually handled by David that will make me come back.

Thanks David!

Alexis was our tech, he was on time, explained everything in English and spanish. Totally recommend.

This company was paid tens of thousands of dollars to install AC units in my townhouse complex. At least half have failed. Today I discovered only 3 air ducts in my house were actually blowing air and hot air at that. Called at 10am said would have someone out between 12 and 5. They no called no showed. I call them at 5:30 answering service says they are closed all weekend but would refer it to the on-call agents. Said someone with call me in 30 minutes. Result? Nada. Call again at 7:30. Leave another message. Answering service sends a text. Says someone will call. Result? Nada.

I get your busy but blowing off a customer who has already Paid you thousands is simply inexcusable and unforgivable.

Will never, ever, purchase a property where this place has been used as a sub contractor.

Kristen Jones came to my house today to replace the thermostat for me. He was very professional and nice. He performed the task very quickly and carefully, and still had time to ask if I wanted to have the thermostat installed with the plate for not. I would only ask for him the next time I call K & S. Highly recommended.

Dan from K&S was dispatched to our home for a warranty issue related to our furnace. His level of service was excellent. He was very detailed in exploring our issue and he resolved the matter in one visit. The entire ordeal was resolved within hours from my first call to K&S and I am grateful!

We had some warranty work that needed to get done on our new home and these guys were great! Michael J. and Mike V. were the techs that came out and they were both nothing but professional & courteous! Keep these guys around and keep up the great work & customer service! Thanks K&S Team!

Thank you so much for fixing our air conditioners. Andrew was so professional and so courteous! He explained everything that he did, in a way that I could understand.
He also took the time to show me things to help our air run better and more efficient.
He answered all my questions and did a great job!
I will absolutely call K&S Heating and air, again if we have any issues in the future.
And will definitely use them for maintenance!
I truly recommend this company and Andrew.
Thanks again! Stephanie

The service we received from Michael Jordan tonight was superb! He phoned 30 minutes before arrival and wore booties inside without even being asked. He explained details about my thermostat and I learned more tonight than the builder told me when I moved in. He also made recommends for maintenance and suggestions for keeping my system working at optimal efficiency! Can’t wait to have him complete our bi-annual service on our units. Such a pleasure doing business with a honest company serving the customers best interest! Thank you Michael Jordan.

K&S did an awesome job! Got us on the schedule super quickly. Nick was our technician and he was fantastic! Helped me understand everything, figured out our issue and got it resolved quickly! If we can request Nick as a technician every time we will continue to use K&S!

We have used K & S 3 times and we are always beyond pleased with our experiences. Every technician that walks through my door is friendly, respectful and knowledgeable. They always go above and beyond to give us the best quality service and labor. We used to use a different company and every time they came something was broken, something needed to be repaired and the labor was so high. K & S is different. They are very honest, they never overcharge and they have great prices. We are so glad we found them. We recommend them 110%!!