K&S Heating and Air

They didn’t show up for an appointment to fix my ac after they told me it needed some work. They never called me after I called the office to ask where they were. I spent the whole afternoon waiting on them.

However, the next day I was contacted by a representative. They ask what they could do to make this good. They worked with me and ended up getting me the warranty on my parts and labor. I ended up being very pleased with them. Thank you KNS! I would now give them a five star review!

Can't thank the team at K&S heating enough for their prompt and professional service. Their service technician Alexis Flores was prompt and knowledgeable. He went above and beyond what a normal service call would entail. If you're looking for heating and air services stop, you've found them!

My recent experience with this company was very positive and it really made me feel that I am a "valued customer".

After expressing some frustrations over scheduling, Clay Adams reached out to me to understand my concerns and he facilitated a path forward. He assisted me in getting my service re-scheduled, and the Lex Air technician who came to our house was on-time, very professional, and provided great info regarding how our units are doing. It was a great customer experience overall!

I really appreciate the technician Alexis, he went above and beyond to install the damper. He didn’t had the correct damper when he first arrived because he was told to bring the wrong size of damper (which is not his fault). But he went back to get the correct damper a few hours later to finish the job even though he has busy schedule. He has set a good example to the rest of the team and he is a true value to K&S.

I recently closed on my house. Upon move in, my AC was not blowing cool air at all and we spent the entire weekend without air in this Texas heat. K&S sent out multiple technicians over a period of time for repair. I kept being informed by every technician the “issue” was repaired but it wasn’t. I am still going without cold air in a BRAND NEW HOUSE. Finally, the last technician came out and instantly said there was a leak. He found the leak within 5 minutes which is absolutely unacceptable from every other technician that was sent out prior. He ran multiple test and was able to repair the issue. Now to top it all off, I’m responsible for an almost $500 electricity bill due to the fact I was having to run my A/C on extremely low to attempt to cool my house. This is absolutely ridiculous and unacceptable from a company of this caliber.

Delgado Rupert has come a few times for warranty issues on our home. He has found (or already known upon arrival) root cause and resolved the issue each time. He is always friendly and communicates the issue and fix very well. The folks on the phone are always pleasant too.

Jason came out no more than 2 hours after I called in the middle of a Texas heat wave. He was so knowledgeable, showed me everything that was going on and why. He even went around and gave me tips and tricks to be more efficient. He was quick but thorough and even super nice to my nosey kids. I’m thankful we won’t have to try and sleep in the heat!

Update 7-6: AC lasted 6 days before issues returned. I again could only get a hold of the answering service who wasn't rude but wasn't helpful. I did get a call from K&S the next morning (today) and was told a tech would be out today. I then received a text at 3:30pm saying the tech was on his way. After 1.5hrs I called K&S to get an ETA only to get the answering service who couldn't tell me if he was still on his way, someone else was on their way, or if anybody would come out today or tomorrow. He showed up about 30 minutes later and immediately apologized for taking so long (bad traffic).

I'm lowering my review because the answering service couldn't answer the simple question of my tech's ETA. That is on K&S for not giving the answering service the tools they need to succeed.

Update 6-27: Company reached out, apologized again, and offered a year of their Cool Club benefits which includes 2 maintenance visits. Clay was nice and obviously cared about rectifying the situation which goes a long way for me. He didn't mince words and said this was a miss, no excuses, it falls on them even if it's a contractor doing shoddy work for them, and they are working on improving service. Everybody/company screws up but K&S responded well to theirs and that's more than you can say about most.

Short version is the AC in my brand new house wasn't cooling in the Texas summer heat, called the after hours line and was treated rudely and my information was not passed on (even though she repeatedly said she would mark it as a top priority for the team the next day). Called again and got much better service and a tech came out and fix the issue quickly.

So a bad install (by K&S I presume), horrible after hours call center, and then good service.

Longer version:
The system in my brand new house was low on coolant causing the AC to not be able to keep up with the Texas summer heat. It was 80° upstairs even though all the blinds were closed and fans on.

I called the emergency line and got an after hours rep who I'm guessing works for a different company that contracts with K&S. They were ultimately unhelpful and borderline rude but promised someone would call me back first thing the next morning. By 9:30am no one had called so I called them and got the normal call center who seem to be K&S employees.

They had no record that I had called previous night, that I needed emergency services, and had no techs schedule to come to my house. The lady apologized several times and was very empathetic. She said there had been several complaints about the after hours call center recently. The tech who showed up repeated this sentiment.

A technician came by around 11 (which is impressive because I wasn't even on the schedule that morning) and thoroughly explained everything he was going to check, what he thought the issues were, and how he was going to resolve them today. And then he did just that. He found several other small issues with the heating and fix them. He also spent a significant amount of time checking for leaks and giving the system a once-over. But ultimately my coolant needed to be 'recharged' which he said is a very simple task. My house is now cooling as expected!

Bottom line this falls on K&S. They need to find a better call center contractor and have better quality control on their installs so there's not even a need to call them.

If they offered to pay some of my electrical bill that I'm sure will be stupid high because I was running the AC 24/7 for days I'll give them another star.

K&S installed our system on our new house. They have been responsive and on time the 2 times we had our Goodman system services and maintained. Alfredo came and had us up and running in no time flat. Very professional.

I was referred by a neighbor and called Corey (owner) on a Wednesday morning and he had his rep at my house within a few hours. Mark sat down with me and drew everything out as well as educated me in depth about my options. He was super friendly and extremely knowledgeable! Mark had his crew here the next morning to replace my entire AC system! The install crew was amazing and super friendly too! I highly recommend them!!