We love Trane as we buy equipment and parts, but thought it was time to share that Monica out of the Garland location always goes above and beyond for us and we are so thankful. So kind, helpful, and has such initiative. Trane is what is is because of the great customer service you all give us and so many more customers I know.
We purchased a new home, and came with a Trane Heat Pump, known as HVAC. We had problems with the unit since day one. This morning we got up and was 67% in our bedroom. The thermostat was set at 72%, the unit never went on. I contacted the Yavapai County Code Enforcement and was told that the HVAC is not efficient for Northern Arizona. Now Trane refuses to come out. My suggestion, don’t get one.
It’s so hard to stop a Trane y’all can’t even figure out how to package or ship it correctly... dang thing is just do hard to stop I guess it just sides right off even though it’s supposed to be secured down. Good thing it’s built so strong or else these dents and paint chips sure would be ugly and unpleasant for homeowners to look at.
Got here early They were straight with me telling me were not sure when they could fit me in. But they did after a short while. Very grateful. Clean WH Plenty of room to manuever.
We have always had a good relationship with Trane parts and supplies. The employees are knowledgeable, courteous and always have our orders ready. Thank you Trane for supplying a quality product and quality employees who are a credit to your name. Keep up the good work.
Friendly people, great products!! Licensed HVAC contractors can even purchase Runtru Minisplits and Trane Mitsubishi Minisplits over the counter at Trane Supply!!
I have now placed 7 calls in an attempt to spend my money and i only get transferred from one department to the next every single time. Might be the worse customer service I have ever experienced
The Comfort Pros
We love Trane as we buy equipment and parts, but thought it was time to share that Monica out of the Garland location always goes above and beyond for us and we are so thankful. So kind, helpful, and has such initiative. Trane is what is is because of the great customer service you all give us and so many more customers I know.
Dominick DiLorenzo
We purchased a new home, and came with a Trane Heat Pump, known as HVAC. We had problems with the unit since day one. This morning we got up and was 67% in our bedroom. The thermostat was set at 72%, the unit never went on. I contacted the Yavapai County Code Enforcement and was told that the HVAC is not efficient for Northern Arizona. Now Trane refuses to come out. My suggestion, don’t get one.
Moshe Berk
Roger was very helpful as usual. It's always been a wonderful experience here.
Jason Zgourides
It’s so hard to stop a Trane y’all can’t even figure out how to package or ship it correctly... dang thing is just do hard to stop I guess it just sides right off even though it’s supposed to be secured down. Good thing it’s built so strong or else these dents and paint chips sure would be ugly and unpleasant for homeowners to look at.
David Puzar
Got here early They were straight with me telling me were not sure when they could fit me in. But they did after a short while. Very grateful. Clean WH Plenty of room to manuever.
Chapman Air & Heat
We have always had a good relationship with Trane parts and supplies. The employees are knowledgeable, courteous and always have our orders ready. Thank you Trane for supplying a quality product and quality employees who are a credit to your name. Keep up the good work.
Andrew Bugg
Friendly people, great products!! Licensed HVAC contractors can even purchase Runtru Minisplits and Trane Mitsubishi Minisplits over the counter at Trane Supply!!
Allen Sheehan
I have now placed 7 calls in an attempt to spend my money and i only get transferred from one department to the next every single time. Might be the worse customer service I have ever experienced
Jose Cornejo
It takes 40 minutes to get a just condenser and all workers are sitting at the werehouse doing nothing..
Tradebuster
Great people, the even helped me get a part they didnt have in stock yet