K&S Heating and Air

The company has merged with several other companies. Customers service has been lost in the process. Filters were invoiced, yet never changed. Service was great until the merger. The servicemen seemed to care about their customers and the work. Not sure what is going on but the quality of sevice has drastically declined. I have used K&S since moving into my new build 5 years ago and was very satisfied until the last year or so. The trust between me and the company was violated no one care.

I have been a customer with this company since 2018 when I purchased my brand new property . Since the beginning the service has been average but nothing to raise any major red flags however today was the breaking point. I had called last week to verify quotes I had received to repair a possible leak and never received a call back. So today I called and tried to figure out why I had not received a call back in an entire week. A customer service person picked up reviewed my account and she stated she would need to transfer me over. A guy comes on the line and states that the prices are correct in which I have no problem with. A company price is their price however almost $400 to find a possible leak and then additional $100 plus for freon. So basically at this point I am thinking over $500 dollars for an HR work if the worker is knowledgeable and efficient. The problem I had was the guy stating that they are a growing company and that they didn't care if I left or not. Additionally, the tone of his voice made you feel like your just another number and not a valued customer. During the call the guy who now IDs himself as a manager continuously cuts me off and displays horrible customer service. Also, my girlfriend walked in on the call and stated what is wrong with this guy. Based on the lack of customer service I of course asked to cancel my service in which he states he will need to review my account in the old system and call me back later. On my last call the customer service rep told me everything was going into a new system therefore at this moment I knew the manager was not only horrible with customer service but a liar as well. I told him I would wait on hold which resulted in about 8 minute wait in which I truly believed he hoped I hung up. At this point he gets back on the call and just continues to be rude inconsiderate and wouldn't allow me to speak. I asked to speak with his manager and of course he stated that nobody was there was above him. I asked to get transferred to the big boss voicemail whose name is supposedly named Anthony however he refused. Simply put if this person continue to work for this company it will cost them a whole lot of money. This guy doesn't understand that a conversation requires 2 people in which one speaks while the other listens was mind boggling. I have multiple properties in which I was about to let them handle all of my A/C work (easier to deal with one company than 3-4) on however this manager actions just caused them to lose that business.

Reggie was a terrific technician; fast, courteous and diagnosed the problem fast. The company charged me $450 for a capacitor that I found online for $39.00..... $39.00. That price did NOT include the service call! $450.00 for a $39.00 part. STAY AWAY FROM THIS COMPANY!

Curt was my technician for today. He did a great job fixing my warranty items, some of those issues were lingering since the original installation 11 months ago. He was willing to listen to customer’s problems, grasp the key details and did an effective diagnosis and came up with what might have wrong during the original installation. In my case, he was able to correctly guess the cooling problem that my Hvac freons were not charged up, because there is snow on the ground during initial setup. This is in addition to the original installation messup of drain pan, primary drain etc which he fixed it permanently now. Overall, he went above and beyond my expectations.

Just the worst company to work with.
I originally called because I smell something bad coming out from vents upstair. I also requested for air re-balance because some rooms are too cold during Winter. We were still covered by the warranty.

None of them were fixed!! It didn't take couple minutes to answer problems I had. The guy didn't bother to check anything. Terrible company already.

For air balance, they are gonna check with their way. They will always be right because its always honna be near the vent to check the temperature.

They will fix it only if you pay additional fees. No point of having warranty with them.

I asked for it smells bad. A guy came and said it's normal without looking at the system. Just recommend cleaning with additional fees. They won't fix any. They won't admit what they did wrong.

I was very impressed with Alexis. He was respectful of my home and myself. He explained everything he was doing so that I could understand. I feel he went above and beyond with the care and quality of work that he performed for me. I was able to sign up for your maintenance plan with him and he made it easy and quick. I will be requesting him if I have future needs and when I schedule maintenance. Thank you for hiring him!!

Mike was my technician sent out to inspect our system. We are in a brand new house and this was the first time we needed to use our heater.
It turns out that the first company that installed our system never hooked up our gas lines!They were still capped and there had been no attempt to install them correctly. Mike did so in a timely and efficient manner.
He also took the time to thoroughly go over and explain what he did and he went over all of the info criteria that I needed to know regarding the device settings, and the preventative maintenance procedures. He also informed me of his company’s maintenance package for service and upkeep on my system which I am signing up for as well! I took his card and I feel really comfortable knowing that I’ve got a professional company and technician that will watch out for my best interests when any future issues arise!
Thanks Mike!

K&S has provided great service. Alexis was our technician today, and he was both courteous and professional. I had a great experience and will be continuing to use K&S going forward.

Alexis was so friendly and very professional. He took time to help me understand my system better. I could tell he really wanted to helpful and wasn’t just going through the motions. Great service. 10/10 would recommend :)

Alexis was very friendly and knowledgeable. Shared what was wrong with Furnace, how he knew it, and how he fixed it. Very accommodating with our questions/concerns and helped me address some other issues including setting up auto mode on the thermostat. Would recommend to anyone who needs their service.