Decatur Heat & Air, Inc.

Just had my bi annual service. Scott, the Tech, was awesome! Very detailed in explaining everything and clear on what needed to be taken care of now, soon and in the near future.
The techs never try to “pitch” unneeded equipment as has been the other case with other companies.

Thanks Scott!!

Decatur Heat & Air answered my call promptly and sent someone out within 30 minutes of me calling. They had my unit running in a short period of time. Scott was very personable, professional and polite. He walked me through the issues and options in an easy to understand manner. He cleaned up after himself and was overall great to work with.

Within 15 minutes of my call to Decatur Heat and Air tech, Scott S. gave me a call and was at my door a half hour later. He diagnosed the problem quickly and let me know my options. He was polite, prompt and kept me informed on what he was doing.
I would recommend this company based on Scott’s performance and politeness.

Decatur Heat and Air was easy to deal with. Got us scheduled and stuck to it. Plenty of reminders and opportunity to reschedule if we needed. Josh was great. He was energetic and patient with me as I have lots of questions. It was clear he knew what he was doing and never hesitated except to answer my questions. Presented options and was easy to work with. Much appreciated!

Decatur Heat & Air has maintained our multi-unit system for years and always done a great job. They have also installed a new heating system in our sanctuary that runs like a champ. They are honest and don't try to sell you what you don't need. Josh is knowledgeable and explains things well. Great company and great staff.

Great company! Decatur Heat & Air are always quick to respond and very knowledgeable! Casey was awesome and got our problem solved quickly! I love that they send you a message that they are on the way and who your technician will be.

Our drip pan over flowed and Shannon was very helpful in getting Cole and Josh to our house same day. Josh and Cole did a great job in finding the issue and getting fixed. All 3 are great to work with and are very helpful and knowledgeable. If you need any AC work done, give Shannon a call and ask for Josh and Cole to come fix your AC issue.

Everything was handled professionally and promptly from the moment I reached Dedra with customer service through my appointment. Nathaniel is an excellent technician who broke down the diagnosis and explained the cost as it applied to my warranty coverage. He got my system up and operational in less than a half an hour. Job well done.

Decatur Heat & Air is my go to for any repairs personally and they do all of my new construction installs. They have been absolutely wonderful and I always have peace of mind when I speak to Brandi in the office knowing she does what she says she is going to do! Highly recommend!

I called on Thursday and made an appointment for Monday. On Friday the office called to offer me an emergency phone number in case it got bad over the weekend. Monday, Nathaniel showed up and did the work. It cost far less than I expected, and my house is cool now!