Decatur Heat & Air, Inc.

Nathaniel was great, on time and very professional

I have a rental property in Decatur. I have a wonderful couple that lives there with there son, and she is expecting her second child. The AC went out during a very warm day, and Decatur heat & air made room on a very busy day for them to fit them in. Very professional, will definitely always use them for future needs.

WOW, another great customer service experience with Decatur Heat & Air. We have used them for several years so when we moved into a new house......we knew who to call!!! Decatur Hear & Air has great techs that are knowledgeable, polite, and get the job done quickly leaving no mess behind! This visit we had the Reme-Halo RGF Air Purification System installed by the knowledgeable Tech Audie. He explained how the system works, what to expect, and how to get the most out of the system. Thank you Decatur Heat & Air for your great customer service and products.

Very courteous and right on time. It’s always stressful when the AC or furnace stops working. I always felt like my job was important to them and getting it done in a timely matter was their goal. Very happy with the job and the technicians were outstanding. Took care of me beyond my expectations.

Decatur Heat & Air did a great job for me. A/C went out late on Friday afternoon. Called and spoke with Shaun. He told me that a technician would be out by noon on Saturday. They arrived early, completed the work quickly, and got my house cooling back down. Thanks so much!

I have been using Decatur Heat & Air for almost 2 yrs now. I absolutely love that they are a Christian company. They're employees all have great customer service and are eager and willing to answer all of my questions and make sure my problem is fixed. I would definitely recommend them to all of my family and friends! Thanks for your prompt service!

I was a new customer. They came out to go over the AC systems in our house. The guy checked the systems with gauges, that is good. He checked the air handlers and said no issues. When he brought me the bill, I asked if he had already cleaned the outside units. He said he had not and they did not need cleaning, based on the head pressure. I have never had anyone service my systems and not clean the outside units.
I also requested to have the capacitors checked, to ensure they were not failing. he did not check them. Very important to the starting to the motor / compressor is the health of the capacitors. Doubt I will invite them back.

James came out on August 2 and within a short time found my problem with my ac. Very professional and knowledgeable. Brandy was also very friendly and helpful as well. I will continue to use this company in the future. Thank you!!

I have used them over the years and the quality of work has gone way down. I had a inside and outside unit replaced last week and after they left I was missing about $600.00 in tools! I call to talk with there office and it took me forever to get a call back and when I did they were very hostile and I could barely get a word in! I would not recommend to them anyone!

I received prompt, courteous service. The tech arrived right on time. I was informed of everything needed and an estimation of the cost prior to the repair. I will call Decatur Heat and Air, Inc. anytime my ac/ heating unit needs serviced.