Decatur Heat & Air, Inc.

First, when I called the company to have them come to our house, the lady was very polite and upfront with me on what they would charge to come out and look at our air conditioner. Second, the technician that came out was very nice and professional. He knew what he was doing, was upfront on what it was going to cost to fix it, had the part in his vehicle, was able to fix the problem and our air conditioner works great. Thank you Decatur Heat & Air!

Always prompt and honest, and pleasant to work with. Very knowledgeable.

Scott the tech was amazing great service very professional and on time thanks Scott

Office staff is prompt and easy to work with. HVAC techs are great. I interacted with two of the guys; both very impressive. Possibly a bit spendy, but hassle free service makes it worthwhile. I plan to use their electrical service soon.

This company has done all the work on my home since it was built. The serviceman Josh is awesome. He's considerate an always a pleasure to get maintenance tips to keep things running well. I would highly recommend these guys.

Buyer beware!
We had Decatur Heat and Air install our unit in 2017, which came with a ten year warranty. Our a/c went out August 2021, (4 year old unit). They sent the tech over and he discovered that we needed a new motor, which should have been covered under the warranty. Nope. We had to pay $433.
Now, exactly two months later, the heater doesn’t work. We called another company, they showed up in two hours. The motherboard on our unit is fried. Apparently, the wiring was backwards. Now, we need a new motherboard.
We definitely DID NOT CALL Decatur Heat and Air…why? So, they can charge us another enormous fee for something that was due to bad workmanship and/or they will say is not under warranty, when it is.
We have never dealt with such an unprofessional and unethical company like Decatur Heat and Air.

Earlier this year, Decatur Heat & Air replaced our entire unit and did us a fantastic job! This visit, they came out for our fall service which is part of the service plan we purchased. Luke was our service professional. Once again, he was very professional but still personable - easy to talk to and once again, he tolerated our nosey busy body birddogs!

One of the biggest plus factors for me with Decatur Heat & Air is that anytime I have called them or received a call from them, the person on the other end of the call has always been super nice and friendly - even after all the work was complete. Each call still feels like they appreciate their customers, no matter the size the job. Decatur Heat & Air - I highly recommend this company!!!

We just had our two air conditioning units replaced by Decatur Heat and Air. The technicians arrived on time and were extremely courteous and respectful of our property. They worked diligently and carefully throughout the installation process. They did a great job of cleaning up before they left. My husband and I will definitely recommend Decatur Heat and Air to our friends and neighbors.

Shaun -

I want to tell you I was very satisfied with the work that Decatur Heat and Air did for me this week..

Michael, Dillon and James, working together, replaced one complete system in one house, and pulled the “A” coil and serviced and reinstalled on another, not wasting any time, but doing me a very professional job!!

The work was scheduled last week (as agreed to because this was not an emergency repair) and done just as planned.

As with any good service Team, the Home Office staff is critical to everything falling in place. BOTH Brandi and Jessica visited with me at various times to provide me with the equipment and service quotes, aas well as scheduling this work.

Thank you for providing the Decatur area with good technicians that care about the quality of their work!!!

Kerry G.

We have called these guys for both residential and commercial services and they have been great both times. They saved us both during a summer heatwave and recently during the Texas freeze of 2021. Their staff has been professional and friendly and the repairs have been great quality. Both times they took their time to identify the problem and fix it right.