Jade Air

When I called Jade Air I just needed to have someone get my heat working correctly again. The owner spent about 25 minutes asking me questions about the issue and walked me through finding a solution. He also took the time to explain the best way to avoid any more issues and the costs and benefits of preventative maintenance. I have yet to experience this kind of exceptional service from any company. Better yet, my wife has stopped complaining about how cold it is in the house!
Honesty and professionalism is what I got and I liked it!

My AC went out when it was 90+ degrees out and Gilbert was out to my house to fix it within a few hours! He even gave me tips to prevent this from happening the next time. I will definitely be calling him every time I need help with my AC!

We highly recommend Jade Air. They replaced our AC and Furnace (which are in 3rd floor attic) about 2 years ago, were polite and professional, and we have been very pleased with the product and the service. Recently we were trying a self install of a WiFi thermostat and got stuck. A call to Jade Air quickly identified what needed to be done. However, changes to the electrical wiring in the furnace were necessary and we were hesitant to do them ourselves. Amazingly, they were able to make time and stop by about 30 minutes later and make the wiring change and our new thermostat was working!

I scheduled a service maintenance request. Gilbert said service person would be here between 10AM and noon. At 11:45 I called and received a return call within minutes, I was told they had an emergency. They would be here shortly not to leave it would be between 15 minutes maybe an hour or so. Around 2PM I called and was told they were still coming, as if I would wait. I did receive exceptional service from Wolverton Air this morning! You be the judge.

If I could give more stars I would. My experience with many contractors is they are always up-selling you. Jade Air is the exception. The first company quoted me a new motherboard at $1,900. Jade Air troubleshot my unit in 5 minutes, identified an electrical fault, reset it, and cleaned the condensing unit and only charged for the service call! Not only are Gerald, Gilbert, and Chris expert technicians/trouble-shooters; they explain the issue and get you running at the minimum cost. Their communication is clear, and there is no up-sell. Customer service is the best I've experienced in a LONG time. Chris stayed in contact with me via text throughout the day as he finished up a previous job and was on the way to my house. I have found my AC company in Dallas.

I used Jade Air for some heater issues, and they came through big time. Here is what I like about working with Jade Air:

1. The owner or family member always answers the phone. Not an assistant, that achedules a random tech... the owner.

2. They try their best to do right by you; they are not always looking to make a quick buck.

3. They take the time to help you make the right decision.

In summary: They care. They really do care about doing the right thing. I will call them without hesitation for my next HVAC job.

I have used Jade Air for complete replacements of my home’s AC coil and furnace. Gilbert and Chris area pleasure to deal with. They are prompt, courteous and will not leave you without air conditioning or heat. I cannot say enough good things about these gentlemen. I highly recommend Jade Air and their workmanship.

AWESOME customer service! I've had a problem with my AC for a while. I've called out other companies before and nothing compares to the excellent service Jade Air provided. Scheduling was quick and easy. The employee that came out was super nice and knowledgeable. He fixed the problem and even shared tips with me. I felt I could trust them. Would recommend this company in a heartbeat!

The team at jade air are exceptionally friendly and helpful! As new home owners that needed our furnace and air conditioning replaced, we found not only their prices to be reasonable but they were super informative and helpful at walking us through the process and information we needed to know. The told me that the tonnage the other company we received a quote from, was complete overkill and they prices were outlandish. We've had nothing but great service and good quality work done. Highly recommended!

Look no further -- Jade Air is the best in Dallas!! After an extensive online research and asking friends/neighbors I elected to go with Jade Air for my current AC problems. Upon calling in, I spoke with Chris who was beyond personable and communicated that he would get a technician to my house asap. Within the hour, Jade arrived and was able to quickly fix the my AC problems (low coolant, micro leaks, and clogged drain) Super friendly and very economic. Pricing is upfront, honest, and well worth it! I highly recommend looking into them for ongoing/continual maintenance work as well. FIVE STAR SERVICE for sure!