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  • Onsite services

Jade Air Reviews - 100

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Connor Fort

I have never reviewed any business and probably won't going forward, but I had to make an exception for Jade Air. I have never experienced such good customer service from any industry, anytime, anywhere. They are responsive, professional, compassionate, and transparent. It was truly amazing to me how above-and-beyond they went to make sure they did everything they could to fix my HVAC unit in the fastest, cheapest, and most effective way possible. I have shared my customer experience story with anyone who will listen, it was that good.

Tad Balfour

Over the past few years I have used Jade to fully replace 2 systems and repair parts of two other systems at my rental properties. Gilbert and his team were great to work with, very responsive and get the job done in a timely manner. Highly recommend for a quick and painless process

Amir Hussain

FANTASTIC business. This is a family business that does quality work and really cares about their customers. They completely changed our HVAC system and provided fast and quality installation with competitive prices. Communication was excellent. All I kept thinking during this process was how this company could be so nice! Not used to that kind of personal, quality, honest work nowadays.

Mary Hutchinson

I called in to get a quote and the owner was so helpful and knowledgeable. He made me feel better about the decision I have to make. He didn’t try and Sale me his services just was there to give great advice.

Maxwell Morrison

I had them replace an AC unit back in 2018, and they did a great job! They were prompt, courteous and fast. As for customer service, I will admit I did have a little trouble at first with the ability of the call center they use to get me through to the right people when it came to servicing the unit. However, once Gilbert, the owner, found out about this issue he went above and beyond to make me feel like a VIP. After that, I never had an issue getting attention when I needed it. I truly appreciate the personal touch, and as a result I recommend Jade Air for your HVAC needs!

Matt Duncan

Update: 2 years after Jade Air installed two brand new units in our house, I called them back out to do routine maintenance. The owner and tech were both very timely, courteous and professional. I would recommend these to anyone as my go to HVAC company.

I was drawn to Jade Air from their reviews on Google. My wife and I bought a house and needed the AC replaced. I first spoke with Chris, who was professional and took the time to ask all the appropriate questions to make sure he knew exactly what it was we were requesting. My father-in-law is an engineer by trade so he was able to "talk the lingo" with Chris to make sure what Chris was saying was fair and accurate, which it certainly was. Throughout the whole process, Chris and his team communicated quickly and was able to get all the parts we needed and installed in about a week. His quotes were honest and very competitive for all the services and replacement parts. On the day of the service, we had the technician Eric do the labor and he was great. Very respectful to our new home and worked hard throughout the whole process. Overall, I feel like we got lucky by picking Jade Air. The team went over and above what was requested and provided a memorable service. I would highly recommend.

James Watters

Jade Air was great. We had our A/C service done yesterday, 4/29/16. And the people that worked on our unit were very nice and professional. Chris, the person on the phone is very nice and friendly as well. They went out of their way to make sure everything was good before they left. Will use them from now on for sure!

Charles Cunningham

Like everyone else, I was extremely pleased with Jade Air. I had two new units installed, and Gilbert (the owner) took all the time that I wanted to discuss options, pricing, etc. The work was done very quickly and professionally and for a very fair price. I am very very pleased. You’ll not find a tradesman with such consistently high reviews, and Jade Air has earned its outstanding reputation.

Justin Vempala

It's rare that you come across a company so well run that you stop and feel obliged to write them a great review.

Gilbert was outstanding and went above and beyond to make sure that the problem was taken care of. His timely and professional services were a great help to my family and I would not hesitate to recommend Jade Air to anyone looking for quality service with a great customer experience. 10/10

abby jerome

Jade Air's owner, Gilbert, was very honest and patient as he explained what was wrong with my AC unit. No matter when I called, he answered and was so polite and professional. He sent his nephew and friend to replace my unit and they were efficient, effective, and polite.

6/6/2022: Even two years later, Gilbert still answers my calls for help and send his nephews Eric and Nick and son Jade to help me with concerns with the AC units, no matter if it's on the weekend or a weeknight. It's a family run business and they all make you feel like you're well taken care of. Thanks again!

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Cleanliness
4
Comfort
4
Staff
4
Facilities
4
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