The guys at Jade have always come through for me in a pinch, and always provide professional and courteous service at a fair price. I’m not easily to please, and I trust them with my family’s comfort.
Excellent customer service. I cannot emphasize enough how informative and helpful Gilbert was. I would highly recommend for air conditioner repair and replacement
Called these people last Thursday to get a quote for an install of a part. They gave me the lowest bid by a lot so decided to go with them. The guy said the part should be in either next day or following Monday. On Friday they said the part hadn't come in so they would call us on Monday when it came in to schedule the appointment. They never called. On Tuesday we texted and called but no response. Wednesday we texted and called and got a hold of someone that said he would call back to schedule the appointment. Finally got the appointment scheduled for Friday morning but we weren't given a timeframe other than "early morning". At 9am we called them again to see what time they would show up and the guy said he would call back in 15 minutes to let us know what time. He never called back. I called to cancel the appointment and the guy didn't even seem to have our house on the schedule and didn't ask us for a name on the appt but just said ok. I guess going with the lowest bidder is not always the best idea.
Customer service to the max. They were extremely accommodating, willing to go the extra mile in every way, and understanding. Their prices were competitive, too, so I couldn't be happier. Great people and great service.
Greg Baer
The guys at Jade have always come through for me in a pinch, and always provide professional and courteous service at a fair price. I’m not easily to please, and I trust them with my family’s comfort.
Oliver Wesley
Jade Air was very responsive and helped me with an AC situation I thought wasn't fixable. I highly recommend them.
Kat Newbill
Great prompt, friendly service on a holiday!!
Bristie Smith
Excellent customer service. I cannot emphasize enough how informative and helpful Gilbert was. I would highly recommend for air conditioner repair and replacement
Janet A
Called these people last Thursday to get a quote for an install of a part. They gave me the lowest bid by a lot so decided to go with them. The guy said the part should be in either next day or following Monday. On Friday they said the part hadn't come in so they would call us on Monday when it came in to schedule the appointment. They never called. On Tuesday we texted and called but no response. Wednesday we texted and called and got a hold of someone that said he would call back to schedule the appointment. Finally got the appointment scheduled for Friday morning but we weren't given a timeframe other than "early morning". At 9am we called them again to see what time they would show up and the guy said he would call back in 15 minutes to let us know what time. He never called back. I called to cancel the appointment and the guy didn't even seem to have our house on the schedule and didn't ask us for a name on the appt but just said ok. I guess going with the lowest bidder is not always the best idea.
MT FLPS
Jade Air is responsive and quick. They always give an understandable explanation and their prices are fair. Easy to do business with.
Mike
Chris is a really nice guy. They had to order in a part from Trane and promptly installed it and got me up and running again! Highly recommend.
Marcy Bartholow
Friendly and honest service! We had bad experiences with other A/C service providers in the past, and have had great service with Jade Air.
Blake Feikema
Customer service to the max. They were extremely accommodating, willing to go the extra mile in every way, and understanding. Their prices were competitive, too, so I couldn't be happier. Great people and great service.
Sean Tate
Fast, on-time, responsive, professional and honest. These guys are a rare breed and I highly recommend them for any residential A/C issues.