Dallas Plumbing Company

Have always been very happy with this company until recently. First they came out to look at the hot water bib in my washer and snake a shower. The bib was fine and he spent 15 minutes on the drain. Charged over $200.
Paid to have heater checked out. “Everything is fine” A few weeks later heater would not come on. They came out turned it on and it worked. $110. Two days later heater stopped working. Several calls and promises to come out, still nobody has shown up.
VERY DISAPPOINTED!

DeAndre did an awesome job. He was very professional and methodical. He made sure that the actual problem was identified before actually starting the repair.

Poor experience, called for an estimate appt on 5/12, they said they could see us that day. Called later to say they need to move to next day. No problem, its end of day and emergencies get preference.

Woke me up at 7:30am on a Saturday 5/13 and said a tech would arrive between 9-930am. At 9:50am I called and a man said they don’t know what happened, but I’m on the schedule for 10-1pm. He assured me he would investigate the miscommunication from that morning and call me back. No call back. At 12:45pm this was cutting into our day so I called to cancel our appt. The woman assured us they would tell dispatch. At 1:30pm tech arrives as we are trying to leave for errands. Fine he’s here, let’s get an estimate.

A secondary sales guy shows up to give us our quote, he sits us down and says that we will be given a 3-ton unit since that’s what we have, and he recommends. I ask if he did any testing to confirm what’s needed, since our current unit is over 20 years old and, you know, technology changes. Says no tests are needed, it might change the ducting, and “the general rule of thumb is 500sqft per ton”. He then asked how many sqft we have (2400), and then….didn’t change his recommendation.

All in all we needed at least a 4 ton by his own rule of thumb, and upon checking our unit we CURRENTLY have a 4 ton. This team didn’t do any heat loading, didn’t even know what our square footage was, tried to sell us a lower unit and didn’t even know what tonnage we currently had. All with a much higher price than competitors. At this point the money wouldn’t be the issue, but I have no confidence in their recommendations.

The technician however was respectful and efficient, and even avoided our rug with his shoes, that was nice.

So far, I am really impressed they came to my house and thoroughly inspected (in order to give me a proposal). Josh was the repairman and Aaron the supervisor. Both seemed genuine in that I was told I needed less replacements than what I was expecting.

The technicians and employees at Dallas Plumbing are professional and easy to work with. My technician was great, he explained everything, was on time, and made sure I was satisfied before leaving.

Dealing with the employees at the parent company, Air Pros, was very dissatisfying and frustrating. So much so, I almost went with another company even though I had already paid for half of my service. It’s unfortunate that Air Pros bought so many companies they can’t deliver decent customer service.

We’ve used these guys for years. They know their stuff, communicate well, answer questions and give estimates up front. There’s never a surprise from the company. Highly recommend!

Anthony and Adrian were excellent! They took our issue seriously and explained what they were doing and what their concerns were. They connected us promptly with the additional service we needed and kept us informed along the way.

Needed a refrigerator line added - called and assumed it would be weeks for an appointment. Nope - an hour later David arrived and knocked it our.

If you need work - stop looking and call Dallas Plumbing.

It was brought to my attention that one of my units and the associated vents were in need of cleaning due to recent construction. Mike and Titus were the technicians sent and they did a great job with exceptional attention to detail and customer service. Thank you Mike and Titus.

Jeff and Eric were great. They were very professional and took the extra time to explain the process. They showed me before and after pictures of my cleaned coils. They were awesome!!!