Reliable Air & Heat

Reliable Air was fast, courteous, professional, and helped us out with literally no notice. They squeezed us into there schedule arrived early and had the parts needed to fix repair the issue in that moment. The price was reasonable and we will definitely be using them in the future and recommending them to others!

We use Reliable Air & Heat for not only all of our rentals but also our personal home. They are fair and honest which seems so hard to find these days! They show up the day we call in marked vans and professional attire. We wouldn’t think of using anyone else! Highly recommend!

All I can say is Bruce was great! He came out to our house exactly on time that was scheduled and was extremely knowledgeable and thorough with his findings! I highly recommend both Reliable Air and Heat and a big thank you to Bruce for his honesty, knowledge and professionalism! Reliable Air and Heat has a new customer moving forward!

Robert and his crew at Reliable Air & Heat worked their magic on my ailing older AC unit and had me “chillin” again within an hour of my initial call!
Great company, great people…they will always have my business!

I would not recommend this company to anyone. We requested that they come out to our house to perform their premium preventive maintenance service on our AC system, as well as check some things on our AC zone system. A representative came out and gave a quote for repair of the zone system, which included replacement of the entire zone system. There was a metal cover that had come off the attic HVAC unit that he would not reinstall. But, worst of all, he left without performing the maintenance, which was the most important thing to us.

Update:
Later in the day on 6/14/2023… After talking with the owner of the company, they refused to do the zone control work because I had left a negative review via the link they texted to me. There was nothing in my original review that isn’t accurate. It wasn’t until this afternoon that they tried to explain why they didn’t perform the Premium Maintenance I had requested. It was because they couldn’t perform the static pressure check (they still could have performed everything else). In lieu of that, we could have been offered the standard AC tuneup, which doesn’t include the static pressure check. Either way, no maintenance was performed, which was the main reason we wanted them at our house to begin with.

6/15/2023…. To clarify a few things:
First, Reliable Air & Heat indicated that their technician “sealed” the 12x12” opening he found in the plenum. He simply placed a piece of wood, that we provided, over the opening. That, in no way, constitutes sealing the opening.

Second, we asked that several things be checked on the zone system, including, but not limited to:
Whether the bypass damper is adjusted properly (this is an old-style damper with the weighted arm).
Whether the dampers have sufficient control power to operate.
Whether the dampers were all working properly

The technician found a disconnected damper wire (still disconnected), a damper and flex duct that have slightly started to disconnect from the plenum, the opening that is now “sealed” with a piece of wood, and from this he extrapolated that we needed to pay $3620 to have the entire zone system replaced. The zone system is not falling apart. Just because it is old does not make it non-functional.

Next, the technician never explained to us that the maintenance could not be performed. My wife and I, right after he left, both asked “what happened to the maintenance we requested?” It was only the day after the technician came out that the company tried to explain why they didn’t perform the maintenance.

Lastly, NEVER, EVER, did I tell the owner of the company anything to use my review as leverage for a discounted rate on the work to be performed on the complete zone control system. That is an ABSOLUTE LIE, and LIBEL, on behalf of Reliable Air & Heat. I have a recording of the entire phone conversation with the owner, and I would be ECSTATIC to play that for anyone. Because the owner would stoop to this unprofessional behavior, I’ve changed my rating to 1 star.

I highly recommend these guys! The a/c had an issue that was not a usual one- it was a new construction issue and after a lot of possibilities eliminated, the problem was found and taken care of. There were 2 guys who spent an hour and a half and charged only $150. I am so glad to have found them and will be using them in the future!

Reliable air was awesome to me. Had an issue with heater not working. Tech was professional and knowledgeable and diagnosed a simple wire repair and was fixed within 30 minutes when another company ( ARS ) Told me I needed to replace unit along with AC unit...10, 700 dollars!. Thank you Reliable air for honesty and quality work.

The whole experience was great. The team was responsive and knowledgeable. The dispatcher was thorough and quick and the same can be said about Bruce when he came out and had the A/C back working in no time, he also spent some time answering questions about the system.

My ac was not cooling and I had immediate angst, knowing the horrors I have heard from people with their ac provider. I am so grateful I found and trusted Reliable Air. Our coils were gone and putting freeon was no longer a saving technique as the hole was too big and ice was already forming around the coils. (see pic attched)
Reliable air was able to address the problem accurately. The guy that represented their company was very knowlegable and profession. Also imporatant the price was fair and not gouging like some other places.They were able to replace and install new coils the same day. The guys also was very clean and tidy. Everyone living in Texas knows the summer heat can be brutal. Thanks so much.

So courteous and professional. We were in a real bind on a Friday as the temp in our office rose so did our panic lol. We couldn't be more grateful for their quick response excellent service and follow through. We will use them for all of our HVAC needs.