Airmax, Inc.

Outstanding performance! AirMax is byfar a topnotch repair company. Thank you so much Chris and Austin!!! They're a dynamic team, deserves special recognition! Without Larry Tufford, I would be a lost cause...👏

The office was able to fit me in since I have a due date on repairs since I am in the process of selling my house. They kept me updated during the process. Trey text me when he was on the way and prompt. He explained the information in a way I could understand. The report was very detailed. Thank you for the GREAT service.

Mark did a great job and recommended items to me to be fixed. I really appreciate his professionalism.

Very professional and trust worthy. Gave us clear information and direction toward our choices in repair/ replacement.

Airmax technician - they put the WRONG freon in my AC unit. I’ve submitted a complaint to Better Business Bureau and now Attorney General of Texas. 11/03/2022- Airmax is “trying to settle”. They wait several business weeks to respond. They are offering to install a new unit, until it’s “operational” or they can provide their equipment to someone else to install. I was without AC upstairs since May and in August my downstairs died. Texas Department of License and Registration found Airmax negligent and they STILL aren’t rectifying this. Small claims court limit is $10k, replacing 2 units is over $20k. I already paid them almost 5k. I may have to take it to the media.

I feel very comfortable knowing my HVAC systems are being looked after by a professional, respectful and reliable team at Airmax, Inc., since 2017, thank you.

In the beginning of May I called my home warranty company about my AC not cooling well. They provided me with Airmax as the provider. The supervisor came out and was very friendly and knowledgeable. He diagnosed it right away. I had a bad coil in the air handler in my attic and had leaked out around half of my coolant. The home warranty company approved the repair and I paid my service call fee plus $95 for the mastic seal that is not covered under my warranty. A few days later two technicians came to install the new coil. (Unfortunately the home warranty company would not pay for them to remove the door and frame to get the coil in out so I had to do that part. No fault of Airmax though)
After the repair everything seemed to be working fine. About three or four weeks go by and I open the door to check on the filter and notice my drain pan is full of water. AND the seal I paid an extra $95 for was never installed. Every time the unit shuts off it pours water out. I initially thought it was my drain line clogged so I cleaned them out only to realize it was not the issue. I called Airmax and they send Jimmy out to check on it for me. Jimmy was excellent. Very knowledgeable. He knew what was wrong in less than 5 minutes. The previous crew had installed the drain pan on top of the coil instead of on bottom!! I spoke with the supervisor who was very professional and assured me it would be handled. He even arranged for the technician to come out on a Saturday morning because I could not miss work. They showed up and made a mess dripping water down my stairs. It took them 2 hours to realize it was not installed wrong but was actually the wrong part. The technician then told me he would not be reconnecting my AC to prevent further rusting of my drain pan and that they would be back in about 3 days with the parts to fix it. Uhh NO!!
I called their boss and told them it was their fault it was full of water for a month and rusted due to installing it incorrectly then turning out to be the wrong part. Three more days wouldn't make much difference. I did ask if they would install a new drain pan since this one is now completely rusted and I was told it was not in danger of leaking. Then told it would be impossible to replace it without removing or replacing the air handler. I'm sorry that it would be an inconvenience but all parts should have been restored to the condition they were before they started working on my unit.
Anyway three days later the part came in but they were not available to come back until that Saturday. (GOOD thing I insisted on them reconnecting my AC!!) This time I got a different crew. They were polite and seemed to know what they were doing. They got the new part installed. When they were just about done I mentioned the mastic seal. They knew nothing about it. If I weren't standing behind them when they finished the coil I would have still been missing the mastic seal once again. (Oh and they were removing the door and frame for free this time since I had no help and shouldn't have had to do it more than once)
The next day I went upstairs to put my shop vac back in the garage and the attic space door popped open and I notice the duct tape they rolled up to keep it in place which still didn't help! The frame was put back together so crooked that nothing lined up and the door would not shut! I WAS LIVID! I had to go next to and ask my neighbor to help me reframe the door because I am done with Airmax! There are a few good employees but also some incompetent lazy ones!! One more thing to mention is they don't pick up after themselves. My drain pan and attic had trash, screws, zip tie pieces, and tape all over.

If they ever decide to make it right and replace the rusted parts I will update my review to reflect it.

The technician was knowledgeable and helpful. The service was fast and efficient.

I can’t say enough about Airmax! They put in a new system for us plus an air cleaner. They are efficient, knowledgeable, on time and their communication was awesome! I always knew what was going on. They made our new system work so efficiently by adding ducts and a new return air. The new system works like a dream, even on the hottest days it kept up. Plus it is the quietest machine I’ve ever not heard..lol. It’s so sleek we show it off to friends and family - it’s amazing the things that fascinate us when we get old!

We have used Airmax for many years. Have always had great service.