KCA Services

Carlos was great! Arrive right on time, took his time to explain what my a/c issues are, and explained the quote in detail. They even offer a military discount! Great service!

I have been using KCA to service my A/C & Heating system for several years and have always been pleased with their work. Recently, technician Chad Lee came to do a maintenance service. He did an outstanding job!! I highly recommend KCA and Chad Lee.

Carlos Natal was very helpful and knowledgeable. He figured out the problem with our AC unit right away, gave us three options and fixed it very quickly. He even went the extra mile to clean up some wiring contacts and make sure everything else was working properly. Highly recommend KCA Services and Carlos!

David, the service tech, was very personable & knowledgeable. He completed the service in a timely manner. I would recommend him for all your HVAC service needs.

We returned home to an air conditioning unit that was not cooling. Approaching 100° days in the forecast meant that we needed a hurried repair. Chad was friendly, professional, operated quickly and efficiently, and made the entire experience a breeze. Would highly recommend KCA and their technician, Chad.

We have been using KCA for our heating and air conditioning service for a number of years. They have always responded promptly and professionally. Most recently they went above and beyond by installing a new heat pump the day after determining that the old one could not be repaired for a reasonable price. The installation was done very quickly with surprisingly little disruption to our day, and the new system is working beautifully. Thank you, Chase Myers, for a job well done!

It was absolutely the BEST experience I’ve ever had with an air condition company! Randall was so thorough and even explained everything he had done with me! I will definitely spread the word about this company and will be using them any time for services! Couldn’t have been more pleased!!!😎

Grant was great! He was professional, kind, courteous and knowledgeable. He did a great job of doing routine maintenance on our mini split A/C units and I highly recommend him.

KCA Services Mgt/Owners: Here’s a WARNING TO YOUR POTENTIAL CUSTOMERS.

KCA “won” today (my $400 loss is your gain), but you’ve lost me as a future customer. Your short-sighted business policies compelled me to send this review.

I could have (would have) been a long-time, loyal customer. Since, however, I despise unfair dealings, shady practices, and price-gougers… NO, thank you!

* I was told, this morning, that the service window was until 3. Tech (Chad Lee) finally arrived close to 5p. I was never provided any eta updates until 30 mins prior to arrival.

* PRICING is OUTRAGEOUS. Perhaps I experienced a double or triple whammy:
1. The Boerne Zip-Code Tax
2. The ubiquitous “Fem” Upcharge
3. The “Take-It-or-Leave-It GOTCHA” tax.

(My brain whispered, “Best of luck getting the toddler to sleep tonight, if you don’t get the AC going…”)

* $99 for ** two minutes ** of diagnosis and no waiver/reduction for using KCA for repair.

* I was quoted an astonishing ~$450 for replacing a capacitor (~$25 cost) on our 4-year-old Carrier unit. (Total labor time of 5 minutes, max.) Additionally, it wasn’t easy obtaining KCA’s *advertised* $50 service discount.

(Scheduling person denied there was a coupon that would apply, and Tech had to call mgt to confirm, even after I showed the website ad.)

* KCA wants to sell their service program, where customer agrees to automatically be billed $14.95/mo (min. 1 year, or todays discount voided), allowing certain discounts. I would have had to commit to ~$180 for the year to obtain a $75 discount today, and still no waiver of today’s $99 diagnostic fee (just for future visits).

When I told the tech that a Google search revealed the cost range of todays service should range between ~$60-$300 (w/average being under $200) — so I felt I was being ripped off — he smirked/chuckled and didn’t know how to respond. Chadd did not offer to call management; he just reiterated the 20% discount for joining the service program today.

When I said I was confident I could call around and get a better deal, guess what? Chad agreed that I probably could! (Still nothing he could do, supposedly.) With that, I told Chadd I was definitely not interested in KCA’s program, as I didn’t want anything further to do with the company.

I decided I was “stuck” paying the outrageous fee b/c we had now wasted an *entire* day, wilting in the heat. Had I known that “9-3” actually meant arrival would be at the END of the business day, I would have continued to call around.

Apparently KCA’s time is worth $50 per MINUTE, while the customer’s time is worth ZIP/ZERO/ZILCH.

Ray came out for an assessment and he was great. Genuinely kind and caring for our situation. Provided excellent feedback on what we can do to fix our problem! His customer service was 10/10