Dr. Watts Electric, Heating and Air

Outstanding!! I cannot say enough regarding the quality of service Dr. Watts provided. I am pretty handy, but decided to call the professionals on this one. From the minute I spoke to the operator on the phone, the day of the estimate, to the day of service, they were nothing but professional. They not only listened to what I needed, but provided options that I did not consider. Daniel and Kevin were my technicians and they were great. Had them out to have a service panel installed outside, as well as upgrade addition service panels in order to provide service to a recently added shed. They took the time to ensure everything was in its place, in order, color coordinated…I mean it was thought out and the job looked outstanding. The caliber of work was beyond my expectation, highly recommend Dr. Watts.

Dr. Watts Electric, Heating & Air is the best company I have found to take care of all my electrical repair needs. I have been using them for several years to upgrade safety and do repairs in my house when necessary. Among other repairs, my breakers would flip during minor rain, as well as for no apparent reason. That was corrected. They put in more up to date recessed lighting in my ceilings. That looks good! They have replaced outlets and fixtures throughout my house. I have always been very satisfied with the work they do as well as feeling peace of mind for the safety they have provided for my family.

Maverick and Geraldo were top notch! They were very professional and respectful of my property and house and played with my overly friendly dogs who refused to leave them alone 😂

I enjoyed watching the two work together as Maverick patiently explained and taught Geraldo the techniques of the installation vs just telling him what to do. There was never any rushing, belittling or annoyance in Maverick's tone or words.

While it may have been a bit more pricy than other companies, the service Dr. Watts provided and it's employees was entirely worth every penny! I look forward to using them again in the future!

They are a little pricey, but they know what they’re doing. My job took a couple of days. My initial technician was Alan. He was very impressive. Extremely knowledgeable and professional. He did an exemplary job. He returned the following day with an assistant named Green. They both installed new wiring and plugs in a new wall. They finished the job with no sign that any drywall had been cut through. Very satisfied. Both Alan and Green did an excellent job.

Brandon was nice and professional. Got the job done and explained everything that he was doing. The time before that Israel was also nice and professional. Everyone at Dr Watts are just great. Love them all.

The outlet needed to be changed from a 3 prong to a 4 prong to accommodate our dryer. The $ to make the changes was more than I could afford. The gentlemen were very professional throughout and understood my position having just bought the house. I would liked to use them I jest could not afford the expense of a new braker, wire and outlet

Very good service. Allen was prompt and quickly replaced the bag plug.

Overall great service. I know prices are high but this was a little to high. $300.00 to replace a CFCI plug? I use to be able to do little home repairs but when you get disabled and old you just have to pay for it. BUT GOOD COMPANY.

Buyer beware. Please read this review prior to scheduling any electrical service with this company. The initial call to schedule the service was great, the receptionist did a great job. From there, it goes downhill. The service appointment was set for Friday, however, it was rescheduled for Monday at the request of the company. The “electrician” shows up today, 5/8, and was unqualified to perform the service. The technician broke two of the transformer boxes due to his inability to properly remove the covers and forced them off which caused damage as the screws were broken. When speaking with the service manager, James, he refused to take accountability for his employee’s failure to perform. James essentially said it was his word against the homeowner. Now any business that has a degree of common sense would have identified the covers being destroyed prior to even working on the transformer to prevent liability. This identification would have likely been photos or the very least, showing it to the homeowner. The price quoted for the initial visit was different than the charge.

Lesson learned here, don’t fall victim to this horrible business.

Initially our experience with Dr. Watts was excellent. They explained things nicely, and were very helpful. The problems started with the installation of our split unit. The tech who installed it lacked any attention to detail. The head unit was installed crooked, and the outside unit install was a tragedy. Yes, I have photos. And that's not all! They didn't properly install the lines, so overnight the coolant and oil leaked out. They came and fixed that, and made the installation look better. However, within a short time the unit stopped blowing cold. They came out and found it had leaked again. Again, "fixed". Repeat this again, but this time they ordered parts and I waited a week. Now they have removed the head unit and found it was leaking. Great! Finally a fix! Except now it will be at least another week until the unit arrives. This is now two weeks without air in my workshop. When I asked to speak to the supervisor to see why it takes a week to get a part from Houston, he started lecturing me about the supply chain issues, how they are at the mercy of their vendors, etc. That's no doubt true, but that still leaves me without the product I paid for. When I mentioned that, the manager (who I have since found out is the OWNER) totally went off on me. He started yelling, cursing, and just generally treating me not like someone who has paid them thousands of dollars. This is unacceptable behavior! I was losing my temper as well, so I handed the phone to my wife. He continued to curse at her as she tried to calmly explain why we were upset. Finally, he yelled "You'll get a f*king refund and we'll come get our f*cking sh*t". Yeah, real professional. So in conclusion: If you want to get a shoddy installation, multiple service visits, and be yelled and cursed at by the owner, then Dr. Watts is clearly the company to choose!

EDIT: James called and apologized for his behavior, which was greatly appreciated and accepted. We also appreciate the refund, and will accept it and re-evaluate our AC needs in the workshop.

From the moment I placed a call with the exceptional Kimberly who helped put a smile on my face, to the quality service provided by the ever professional Maverick and Brad, all of my interactions with the company and their staff were above expectations. Scheduling was easy with immediate feedback, and the service call was direct without being pushed for extra services. Maverick clearly articulated the options I had to resolve my issues at different price points and levels of effort. They quickly performed all the required tasks with exceptional communication with me throughout the service call. Brad was very respectful of our personal spaces and ensured that they put anything they moved back in the right place. I would definitely use them again and would absolutely recommend reaching out to see if they are right for you.