Dr. Watts Electric, Heating and Air

The service was excellent!! The individual did a great job on my A/C maintenance system.

Our outlet over the stove for the microwave stopped working and we didn’t know if the outlet was bad or if the microwave was bad. After calling around to several companies, Dr Watts was able to send someone out the same day! Maverick came out and found the plug to be faulty and replaced it and the breaker. While he was out we also added a whole house surge protector and had him change out our low voltage doorbell for one that would work with the ring video doorbell and he also installed the ring door bell. He didn’t have the right part for the door bell on the first visit so he had to come back the next day to finish the job. He was early/on time both days and the office calls you prior to let you know he is on the way. He had shoe covers he wore in the house which I thought was very nice of him. He is very personable and professional. I ended up signing up for their annual maintenance plan. Thank you so much!

The members are nice and professional and seemed knowledgeable. My issue is not with the staff but the cost of their work. I recently had some issues with the electric with the entire home. I ended up calling them and after an inspection I was told I needed to completely move my main panel and upgrade it as well as the junction box outside as it was not up to code. The job was estimated at over $12000. I was given the chance to finance it to help out but we decided to get a second opinion and we did. I called a second company and got a bid for upgrade around $2900 for everything and was told that I did not need to move the panel since my house is old, therefore it’s kinda like we’re grandfathered in. The recommended upgrade was for safety and better quality. Unfortunately that electrician was too busy to do anything soon so we used my home insurance and got an electrician out the next day. Turns out that the issue wasn’t with my panel but the lines from the city that connects to my house. It was a issue for the city to fix and they did. You would think this company would have identified that. I went from a possible $12000 job that wouldn’t fix the issue in the first place to a under $100 service call only fee. Always get second opinions.

I asked for two breakers to be replaced. I was quoted for $14,000+ of repairs and $870 to replace two breakers.

I had a great experience using Dr. Watts Electric. The professionalism extended to me from the office personnel and Electricians who performed the work at my home was top notch. The work both Electricians Jerl and Sean performed is of high quality. They communicated with me and kept me abreast of the work they performed. It was greatly appreciated. I will be using Dr. Watts again in the future and am a customer for life. You have my fullest respect.

Initial inspection of our 30+ year old panel board disclosed several safety issues including evidence of surge current damage and inadequate grounding. Initially we were going to replace the panel board only, but the local utility and the city now required replacement of the service entrance equipment also. Dr Watts personnel quickly adjusted their schedule to incorporate all the service entrance work. Electrician Jess and assistants Dale and Daniel were all job focused and pleasant to work with. Top notch installations are now code compliant and are professionally installed. I’d hire these folks again without any reservations.

I could not be happier with Dr. Watts Electric, their technicians and the service they provided. As someone who despises trades companies because of horrible, underrated work in past experience; I was skeptical about the cost and scope of work in the beginning but in the end am very pleased with Jess and Alan. When the original work order was halted due to an unforeseen corrosion in the meter, they laid out my options for continuing forward or stopping and taking a refund without any pressure. Despite my wallets agreement, I decided to increase the scope of work to ensure my house is fully fixed and up to code. When they were finishing up and realized the main panel wasn't setup properly to tie in with the new outdoor setup, Jess took the extra time and fixed it to ensure it was done right.

Having a company/technician do what's right, instead of bare minimum to get out the door, is the reason I will call Dr Watts for future work and have signed up for their yearly AC and electrical tune-up service!

Our A/C unit was not cooling and it was HOT in our house. Made a call to Dr Watts and within 1 hour their Tech was here and had the unit fixed and our house was cooling down! They were professional, courteous, knowledgeable and FAST!

When they say 2 hrs window they actually mean all day. the called me to send a repair person over 2 hrs before the time they said and when I didn't answer they canceled my appointment and I had to reschedule for the next day then they also told me 87 to check the system out then charged 187 just to tell me what was wrong and then quote me a price of over $2000 for just one part and thats not even including anything else that would need to go with that part.a way to expensive

Very professional, went above and beyond to make sure I understood all the practical options and the costs associated with those options. Very knowledgeable and skilled I have full faith in the quality of service that was provided.