Dr. Watts Electric, Heating and Air

My heater was not blowing any air
I called Dr Watts and they came right out and got it working. Israel was nice and explained what happened where I could understand it. The repair cost was fair for what he did. I will be recommending them to my friends.

I was quoted a $69 diagnostic fee that more than doubled after they looked at my AC. The cost to repair my unit was OVER $2000 above the state average. The cost to replace my unit was $13,000 OVER the price quoted by another company. And to top it off, the serviceman walked around looking through our windows, his hands cupping his face and pressed against the glass. He said it was to get the square footage of our home but that doesn't make sense because I'd already told him the footage and peeking through windows isn't how that's done. The only redeeming quality it the receptionist is polite.

The electricians were great. They installed a ring security camera and explained everything prior to installation. I would recommend this company to anyone needing electrical work.

Dr. Watts staff was extremely knowledgeable and professional. Their work was professional and they returned my residence back to me as they found it, tidy. I will definitely be using them again in the future as well as highly recommend them. Thank you Dr. Watts and staff for a pleasurable experience.

We've used Dr. Watts to install our AC and ducts, and electrical work. They've always done a great job and always friendly.

So these guys come to my house, on time at least. Wife was taken care of showing them what we needed while I was at work. Only needed 4 plugs ran into house. They looked up value of my home, don't know why, But I knew it would be some bull from then. Did they thing, and came out wanting to charge 4k for 4 plugs. So i get on phone and asked what they charge for. Best thing he comes with is their experience, So you charging me 4k for what you know. Fair enough. Already know I'm not getting the service. Then writes on his little ticket I couldn't focus on decision. Uh no sir. You couldn't focus on the questions I asked and come with some bland answers. Then had the nerve to try and trick my wife into signing off on estimate to start the work. aint said nothing slick to a can of oil.

Did the work properly. The electrician who came to give the estimate seemed more like a commission salesman than a professional electrician. And they charge up-front for an estimate.

Jess and his partner were very nice and quickly addressed and repaired the MAJORITY of issues..however we do have a major "out of code" issue that they gave me a bid for...I'm a real estate agent and I work with electricians in 6 different counties for the past 11 yrs...our home is 21 yers old and has aluminum wiring...the original work was not done to code and has some very real safety issues, the entire breaker panel does need to be replaced...now, with that said, I do have some basic knowledge of these issues and I am also more than prepared to get multiple quotes especially for work of this scope and magnitude ...the bid that was given to me was ...how do I say this gently? It was RIDICULOUS...bordering on the verge COMPLETE and TOTAL INSANITY!! When I politely rejected the bid while I researched and got other bids, it became a sales pitch of how great Dr. Watts is and selling me on a maintenance agreement amongst other things. This is not my first rodeo and I truly feel as though Dr. Watts is teaching its electricians to be more sales than actual service. Like I stated in the beginning...Jess and his partner were very nice. But also when I scheduled the appt. the young lady I spoke with wasn't completely transparent on "fees"... she did mention the $89 initial fee...but never mentioned the additional "diagnostic " charge once they get to your home. Today was worth the $378 in my opinion, but the "BID" to replace and update the breaker panel was ludicrous to say the least..I called 3 other licensed and bonded electricians after they left and I got bids at literally 1/4 -1/3 LESS than Dr. Watts. I was 100% transparent on the scope of work to be done and I even sent pictures. Sorry to say, but I would not recommend Dr. Watts after my experience today, if you are wanting a company wanting to provide SERVICE over MASSIVE upsetting, then Dr. Watts is NOT the company to call.

TracyK

Dr. Watts is very professional and knows how to treat their customer! Would definitely recommend them!

Lost power in living room and hall.Technican checked and will be back on Tuesday. Very thorough.