Goettl Air Conditioning and Plumbing Austin

I called Goettl same day my system stopped working on me. To my surprise they said they could get me in same day, but I would have to wait 5-6 hours. (Not bad considering it was same day). Not even 1 hour later, Jarod, who is one of their technicians showed up and was helping me with my issue. He quickly diagnosed my systems problem and gave me solutions to keep my system running and operating as it should be. I have 4 large dogs, so my system was dirtier than usual. No short cuts were taken, Jarod did everything correctly and helped me in every way he could. Many things he showed me, I was completely unaware of. I would use this company again and do highly recommend them.

I was having issues with my AC System occasionally freezing up, and booked their $129 maintenance special. Their technician, Chris Rios, came out the following day and gave the whole system a good looking over and cleaning. He found the issue… which was an old filter that had somehow gotten jammed up into the blower unit, restricting airflow. Chris shared the results of all his other findings as well, and advice going forward. It was all very professional and prompt service. I’ll definitely call them again if I ever need HVAC service.

We had a clogged kitchen sink, and the service man was professional, courteous, and knew what he was doing. The best part is he cleaned up his mess.

Gustavo and Ramiro were great! Explained everything during the install every step of the way. Very professional and masters at their trade! Highly recommend these guys!

UPDATE: After I initiated follow-up with Goettl, I was finally contacted by a manager. He took my issues very seriously and dispatched a senior installer to remedy problems with HVAC system, as well as coming to the site himself. He was very concerned with customer service failures, and promised to address as appropriate. While I am satisfied with the outcome, I would still be reluctant to refer others to this company based on cost and support. I have increased my rating from 2 stars to 3 on this basis.

*****

Goettl is extremely expensive, and for the money I would expect the absolute best care and maintenance. Sadly, I regret my investment with them. My HVAC has never been the same since I completely replaced it, I've had chronic problems with upstairs unit, and while I am bombarded with "schedule your maintenance," emails, the left hand does not seem to know what the right hand is doing. Most recently, a team came in to repair some faulty duct work, completely hosed up the ducting so the downstairs unit cooled to 65 degrees and remained there, and the upstairs unit was at a balmy 85 degrees. OOOOPPPPS! When a tech the INSTALLERS requested came to pressure check, he found the ducts had been installed reversed. He did a temporary repair FRIDAY, told me someone would contact me Saturday or Monday to schedule proper repair. I contacted Goettl 10 am Monday, having not heard from anyone...and it is over an hour later and I am STILL WAITING. If I didn't have so much money invested with them, I'd absolutely pull the plug, and may yet. Meantime, I DO NOT RECOMMEND THIS COMPANY TO ANYONE. Find a local company that cares about keeping your business in the long term, and takes pride in their work.

Chris Rios was very professional and knowledgeable. Was able to diagnose the issue quickly and accurately! Definitely recommend to anyone. Thanks Chris!

Update on 24Mar2023: had Kenyette AC professional come over for my AC maintenance. Another professional and kind encounter from Goettl technicians. Highly recommend using them!!!

Used before for AC diagnostics and now just called them in for drain cleaning. These guys know what they are doing. Richard was great to work with. Very helpful. Thank you!

Great customer service.
Very thorough in explanation
Same day response.

Chris was so amazing and so nice and knowledgeable and professional. Got the job done after hours and during a thunderstorm! Thank you Chris

Cobi & AJ were here to install a new system. They weamazing. Professional. Courteous. Knowledgeable. They kept asking if I was ok and if I had any questions. They worked through lunch to get the job done faster for me. They cleaned up when they were done. Again asked if I had any questions. They explained what they did and showed me pictures of before and after. Thank you Cobi and AJ! I sincerely appreciate you.

Chris Rios have been amazing. Professional and helped us understand the issue and make repairs on the same day. They showed up within 4 hours of me calling

I have been using Goettl services for two years now, and I’m so happy they now have a presence in Austin.
Adam arrived earlier today for the HVAC maintenance on time, he was professional and explained everything to me, and finished his work pretty much in the window he quoted me.
I appreciate the excellent customer service and professional technician, like Adam, who make customers like me happy!