American Heating and Cooling, Inc.

Last month I replaced my home's HVAC system. After checking with other companies I chose American Heating & Cooling after speaking with their sales rep, Thomas Bragg. Thomas was very knowledgeable and helped me select a Carrier unit within my budget. The installation team was professional and informative. Thomas also came by to monitor the install. I am very happy with the new system and would highly recommend American Heating and Cooling for any HVAC needs.

Matt went above and beyond for me and made sure that my unit was working. He drove shifted his schedule, worked late, and drove out of his way to get the part I needed to take care of my issue.

Very disappointed with their service. I bought a new house with a new unit (upstairs and downstairs) and have had someone come out three different times to fix the upstairs unit. Each time they seem sure they've 100% fixed the problem.
This morning our air went out yet again upstairs. We called customer service and they didn't seem interested in helping at all, told me I had to wait until 5pm to call the emergency line.

From my experience, this company doesn't care about doing things the right way, and they obviously don't hold their employees to very high standards. Luckily I'm still under warranty, but what scares me is that they will only keep halfway fixing the problem until my warranty is expired then I'll have to pay for it out of pocket.

Abysmal. Technician came out to size the unit after I requested an estimate. I know a little, but not a lot about HVAC. I wanted a 3-ton. He wanted to sell a 2. He insisted I didn't need a 3 and that it would be a total waste of money. I argued with the guy; he called back the next day and faxed me a quote on a 2.5-ton which was a decent price. He still insisted even the 2.5 was more than I needed. Well, guess what, it's summer in TN, and guess what, it's 80 degrees upstairs every night when I get home. So unit is running 18 hours a day, and the upstairs won't get comfortable until about 9:00 PM. Well, I'm the consumer so I'm not buying from anyone anymore who won't sell me what I want. Going independent! Stay away from these guys as they have no clue what they are doing. They just know how to get kickbacks from Goodman, best I can tell! I'm left with either replacing the unit again or adding a separate unit to carry my bonus room and blocking the 2.5's ducts to that room.

A friend referred me to American Heating & Cooling and they did a great job on my AC unit. I have used another company in the past that told me I just needed to replace my unit after looking at it for 5 min. The technician with American came out and did a full diagnosis on the unit and was able to repair it for under $ 300 and told me that if it broke within 30days of the repair that they would credit that towards a new unit. American definately saved me alot of $ on this one. It has been running fine for about 6 months since the repair.

Thank You
Jon G

They suck! Called their customer service department today, talked to a woman named Brie who was so unhelpful as both an employee and a human. Attitude sucked, and her ability to help me as a customer sucked. Technician came to the house earlier this week and didn't fix the problem so I called for them to come back out and now (because this visit is free) can't get them to come back out for the next 4 days. SO RIDICULOUS!

Dont hire them for anything, go with someone else. Your time and money will be wasted if you go with this company.

Terrible experience. I was installing nest and the fuse went out. Didnt realize. Called this company and technician immediately realized and replaced the fuse. Its a 2 minute fix. Came back with a major bill of $240.. I was shocked !!.. the technician left the old fuse on the ground and I picked it and googled the cost.. Guess what !... its around $3... For a $3 fuse and 2 minute of his service time, I paid $240...

They came out for a maintanence call on Dec. 6th. We left for out of town for several weeks with the units turned down to the lowest level. Keep in mind, we never had issues with these units at all. When we returned, we turned all the units up to normal operation and within hours one of the units was leaking water all over the floor in the basement. We called and setup an appt for them to check it. They checked it out, didn't do anything but said it was probably from a frozen water line outside. They then tried to charge me almost $300. Bad business, poor customer service, and the ladies on the phone were rude. Take your business elsewhere.

Only give a 1 because I cannot give a zero. Terrible service. Called on Tuesday bc ac unit not working. Said they could either come out next day or it wouldn't be til the next week. Told them I wouldn't be home-lady said that's fine just leave the unit on--- letter on door saying later that they had come and gone because no one home. Called again and they came out the next day and said it would be 24 hours before they could fix. No one called to reschedule so I called and they said it would be another 4 days before they could get me on the schedule. Absolutely ridiculous.

I had to replace my hvac unit recently. I was very satisfied with every phase of this purchase from the salesman to the installation crew.
I will recommend American Heating and Cooling to all my friends.