American Home Shield ProConnect

Do not use their services! It seems from the website like you can easily book an online appointment and your repair person will come out as you scheduled. But no, it is all a bait and switch. I wanted easy and convenient scheduling, but this was the opposite. I scheduled my first appointment and they didn’t show up. I called customer service, and it seems the company they contracted had a repairman who had something come up and stopped working early in the afternoon, but never bothered to let them know and was just a no show. So I rescheduled. The contracted repair company started leaving me messages about how they don’t work the hours my appointment was booked for and I needed to call them to reschedule. At that point I gave up and just found my own local repair company and scheduled directly.

Our dishwasher stopped draining water. I made an appointment for the next day (which was very easy). I was given a window of 8am - 10am. The repairman showed at 11:15. Irritating but not a big deal. He looked at the dishwasher for 5 minutes and said we would need a new drain pump which would cost $500.

Hoping to get a second opinion, we hired a different maintenance company to take a look. This repairman was here for an hour and found debris in some tubing. He cleaned it out and got it running. We did not need a $500 new drain pump.

I had the worst experience ever with this company. First they cancelled my appointment last minute. Then lied and said that the appointment was cancelled because I cancelled the appointment online. Which is completely untrue. The double booked my appointment with two different companies. I had multiple technicians trying to come to my home. When the technician came he opened up the pump on my washer, he did not use any tools to do so. Informed me there was some debris causing the malfunction. Then he proceeded to tell me he was charging me 250.00. This company is a rip off and scam artist. I am not asking for a free service. I understand I should pay something, but $250?? I contacted the company all they did was offer me a discount on my next service call. I will never use that credit, as I will never patronize with this company ever again.

AMERICAN HOME SHIELD- YOU SHOULD BE ASHAMED!
American Home Shield sent out a contractor ‘D and P plumbing’ to repair a broken water heater. Obviously, a situation a paying customer would want resolved in a timely manner. When paying a company that provides home warranty, you assume they are sending out competent contractors. Companies they have investigated and are consistently proven to complete work that’s meets safety standards, codes, and guidelines. That did not happen in this case at all! The contractor they sent did not complete work up to standards, created dangerous violation, and the water heater FAILED TO PASS THE HEALTH INSPECTION. American Home Shield was made aware of this and basically wiped their hands of it. They provided no support, couldn’t speak to a supervisor on multiple occasions, and wouldn’t provide any additional details about their collaboration with this contractor. SO THE QUESTION IS, WHAT DOES AMERICAN HOME SHIELD DO?! If they are not able to vet their contractors, why would anyone continue to use this useless service?! American Home Shield turned an already challenging situation into a complete horror story by sending out an incompetent contractor. They took no accountability for their actions and basically said, ‘piss off’. After the horrible experience with this contractor, I looked up reviews, and wondered how they thought it was okay to send out someone of this nature. Overview of family experience with the contractor sent by AHS below.

This company was the ‘assigned contractor’ from American Home Shield. From the beginning there were signs of SCAM written all over. Upon initial meeting, the proclaimed owner, stated he would give a discount if a check was written directly to him versus his company name. Weird right? Being in the position of needing a water heater, and American Home Shield sending out what was supposed to be a competent contractor the work proceeded. Things got even worse! They cut ‘Copper’ pipping out of the house without advance notification and replaced it with PVC pipping. In addition, they replaced the water heater with a lower gallon size which was not comparable to the one they removed. More antics! After speaking with the owner about the matter, several excuses and lies were provided. With being respectfully confronted about the work, he reported he would not be coming back out to fix any of the work that was done.
Even though his work was FAILED by HEALTH INSPECTORS! After failing to complete the work he was contracted to complete and creating health violations, he then proceeds to send several ‘threatening messages.’ I will sum this up by expressing, if this company is recommended to you, run far away! The work is inadequate and dangerous, the customer service is nonexistent, they have proven to be liars and thieves!

DO NOT use this service! They can completely ruin your appliance. They took $292 to fix start relay of my whirlpool refrigerator on Nov 2021. Instead of putting original parts they did a temporary fixing which was of very poor quality. Just after 7 weeks of their fixing, my compressor died and I can't use the refrigerator anymore. Later, I showed what they did to 2 other mechanics from different companies and both agreed that what they did was simply "trash" work. They used a very cheap part which I found available online for $16 and charged me $292 in total. If you have any other option then go for that. DO NOT hire them for servicing, they may destroy your appliance. Not to mention, they also appeared later than their promised time!

I’m in North Phoenix. I Googled “appliance repair phoenix” Friday afternoon and this was the first listing that popped up. American Home Shield sounded familiar to me so I clicked it and attempted to schedule an appointment on line. Said same-day, which sounded great. Got a call a couple hours later: “Can’t find a tech in your area today, can we re-schedule Monday.” No problem, not an emergency, stuff happens.

Got a call Saturday morning: “Can’t find a tech for your appointment Monday. We’ll have to cancel.” So when can you have somebody out? “We can’t find anybody for your area [metro-North Phoenix, mind you, not the stix], and we recommend you find a company locally.” What a joke. Don’t bother with these guys.

The technician left my washer disassembled and a business card to promote his used appliance business! When I informed them via email, they insisted on resending the same technician back out! No thank you! Scammers! Go elsewhere! Horrible Service!

Service request on May 13th, Due to no contact checked on the status on may 15th, May 18th, May 24th, and June 1st. Was always told they will get with you tomorrow or next week. Today's the 6th and my ac is still down. They have not even gotten an initial visit completed!

33 day update, still no change, same canned response.

Had appointment with Tech to evaluate fire in oven -> needed new heating coil in oven and part ordered. Tech to return Thursday 12/22/22 to finish repair but never showed; however, the office called to reschedule the following Tuesday 12/27/22 (no apology for the "no show").. The same Tech arrived Tuesday and promptly installed the oven part and oven has been working fine since. The hard part was dealing with oven sitting in the middle of my kitchen, unable to use, over the Christmas weekend but it could have been worse (I could have been scheduled to cook the Christmas dinner, right?!). Repair work efficient. Tech pleasant, professional. Thanks Pro Connect ! ! !

Repaired refrigerator april 25, 2023 450 dollars, replaced motor, motor failed today June 9, 2023, called company they said only 30 day warranty sorry can't help you. new service call and full charge no credit.