Cool Care Heating, Air, Plumbing & Refrigeration

Cool Care is an incredible company! At this point, I have been a customer for MANY years. After unsuccessfully trying two other companies, I found Cool Care through reviews and the recommendation of a friend. The receptionists are ALWAYS super friendly and really want to help. The technician Matt Nelson came today to check on our unit as part of the maintenance program. He was VERY professional and efficient, and did an outstanding job! Thank you, Matt, for a great and very thorough job and for explaining what needs to be done!!! I hope to see you again for the next maintenance appointment! Thank you Cool Care! I will continue as one of your customers for life!

They are very responsive and do a great job ! I use their PM program and am very pleased, highly recommend. Jason Keech just finished some work and he is knowledgeable and very thorough!

I have been in the business of maintenance for multi-family homes for 16 years, and I am completely impressed with this company. Their customer service and professionalism is the best. Taylor in the office is always so friendly when I call. And the 2 technicians I've had the pleasure of working with named Louis and Jessie were very nice, knowledgeable, and patient when explaining to me what was need for repairs. I'm looking forward to doing business with them all summer. Highly Recommended.

Cool Care has changed out my equipment for several of my properties. The process is always smooth and effortless. The install coordinator, Taylor, is very knowledgeable and communicative. They also complete my real estate inspection letters and always do an outstanding job. I would highly recommend Cool Care for all of your heating & air needs!

Very dependable always on time. They kept my husband and I updated throughout the installation process.

Professional HVAC technicians know what they are doing. Friendly, easy to talk and work with. Hope they keep checking back with customer quality of their work when mistakes happen.

We just purchased our home and the HVAC came with a warranty from Cool Care. As temps cooled, we noticed the heat wasn't working and called for service. The first tech said it was a bad valve and the part would take a week to arrive. He also said labor wasn't under warranty, so we would have to pay half before they could repair. I paid half and waited for the part to come in. Two weeks later, the part is being replaced and the tech says they were sent a bad valve and he would need to order yet another. Cumulatively, they spent eight hours trying to get it to work. While I waited for yet another valve to come in, I had my friend who has been doing HVAC for 30 years have a look. The first thing he checked was the gas valve at the meter. It had been opened too far, so not enough gas was getting to the furnace. Fixed in less than a minute.

I called back and left messages and emailed them after my friend fixed the problem, but they did not get back in touch with me until a week later when they had the new part and wanted to schedule a repair.

We were cold for 3 weeks and paid $163 for nothing. The last I heard from them was they would check that I didn't owe them anything else. This was an incredibly bad experience caused by inept unprofessionalism at it's worst.

Update 04/11/2022: We received a past due notice stating we owed Cool Care $162. I called Cool Care and spoke to Amanda, explaining the circumstances once again and she said she would send this to Kenny (owner?) for review. I highly doubt this will be resolved judging from no one at Cool Care keeping notes about accounts. I'm at the point where I don't think this is regular grade ineptitude. No one at this company has ever called us about this problem, it has always been a one way conversation. The only contact initiated by them has been to secure payment for what is now appearing to look like professional misconduct.

Excellent maintenance service by Brandon Rehill. He was very thorough with his work and I appreciate that he took the time to address my questions and explain what he was doing and why he was doing it. Thank you for a great experience!

Clay B. with Cool Care did a GREAT job for us. He immediately spotted what the issue was and quickly and efficiently repaired it. Our house has not been able to keep up with the heat all summer and we thought we would have to put a whole new AC unit in. Thanks to Clay, the house is now extremely comfortable! Clay was very professional and did a wonderful job.

Could not be happier with Cool Care and the two units we’ve replaced over the last couple of years. We continue to be pleased with tech support and maintenance - Matt performed our annual maintenance last week and went above and beyond answering questions and checking system operations that were technically not included in this service call. He took extra time to make sure we were satisfied. Highly recommend!